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The Firm
Clyde & Co is a leading international law firm which works worldwide across 120 countries. Our work is cross-border, high profile and complex. With almost 1300 staff based in 21 offices worldwide, we have genuine in-depth knowledge of our chosen industries. The firm has established a reputation for providing international advice on a varied range of transactional, contentious, and regulatory issues and critical to this is a commercial, entrepreneurial and pragmatic approach.
Our history in the insurance and reinsurance industry means our expertise here is still unrivalled. We also have particular strength in aviation and aerospace; energy, trade and commodities and shipping, transport and logistics. Our dispute resolution and international arbitration practice is world-class, and we also field leading experts in corporate and commercial law, EC and competition, employment and real estate.
Reflecting the firm’s entrepreneurial spirit, we have established offices in Abu Dhabi, Caracas, Doha, Dubai, Guildford, Hong Kong, London, Moscow, Nantes, New York, Paris, Piraeus, Rio de Janeiro, San Francisco, Shanghai, Singapore and associate offices in Bangalore, Belgrade, Mumbai, Riyadh and St Petersburg.
Overall the firm employs almost 1,300 people worldwide and of these, over 500 are qualified lawyers. The partnership currently stands at around 163 and the firm’s turnover is in excess of £185 million pa.
The firm is a limited liability partnership, which includes foreign lawyers as well as English solicitors, qualified in no fewer than 17 jurisdictions and fluent in over 37 languages.
The firm was awarded the 2007 Queen's Award for Enterprise in International Trade.
Brief Synopsis
The Department
The IT Department is responsible for the delivery of all aspects of the Firm's Information Technology systems and services, including all phases of system design, build, implementation and operation to meet the needs of the firm. This post sits within the 3rd line area which comprises infrastructure, applications and 3rd line support teams.
The Role
The job holder will be part of the 3rd line team responsible for the support and development of the firm’s application set in the UK and centrally managed applications globally; most critical to this is the firm’s document management system (Autonomy, iManage) and messaging platform (Exchange).
Responsible for maintaining business applications and working closely with colleagues in the 3rd line teams, service desk and wider business in delivering IT services.
Main duties & responsibilities
• Provide 3rd line application support of the firms business application set, primarily the Document Management System, troubleshooting 3rd line issues and recommending enhancements where appropriate
• Provide 3rd line infrastructure support to all sites.
• Provide escalation support from the 3rd line Support Team and as required from the Service Desk.
• Work closely with 3rd party vendors, ensuring vendors are meeting their SLA’s
• Assist the Applications Manager in creating technical strategies and product roadmaps
• Actively involved in projects, where appropriate taking the lead in delivering solutions
• Document new technical implementations and support processes as required
• Other duties and responsibilities as required
Essential
• Strong 3rd line technical support and troubleshooting
• Experience of working in project teams delivering global solutions
• Ability to mentor 3rd line Support Team
• Experience working with 3rd party vendors in the IT legal sector
• Excellent documentation skills
• Analytical and logical approach to problem solving
• Effective verbal and written communication skills
• Excellent inter-personal skills, with the ability to deal with all levels of staff
• Confident approach
• Ability to establish credibility quickly within the 3rd line support team and the Firm as a whole.
• Ability to use initiative and be pro-active
• Well disciplined and self-motivated
• Ability to work well under pressure
• Effective team player
Technical Skills:
• Extensive experience working with Autonomy iManage.
• Strong understanding of Microsoft technologies particularly MS Server, ideally SQL, Exchange an advantage.
• Excellent MS Office 2003\7
• Symantec Altiris Deployment or similar application deployment tool.
Desirable:
- Previous legal or professional services experience
- Any of the following accreditations; MCP, MCSE, ITIL Prince 2
Technical Skills:
• Office Communication Server 2007
• Symantec Enterprise Vault (or similar archiving and journaling experience)
• CommVault
• Blackberry vs. 4 (or newer)
• Metastorm BPM
• SharePoint
• PDF Generation tools
• Workshare
• Elite PMS
• CarpeDiem
Benefits
• 25 days holiday
• Option to purchase an extra 5 days holiday per year
• Life Assurance, after six months of service
• BUPA, after six months of service
• Season ticket loan
• Subsidised sports club membership after six months of service
• Bar:51 Coffee Shop
• Contributory Pension Scheme, after six months of service
• Enhanced maternity package after one year of continuous service
• Well Woman/Man Screening after one year of continuous service
• Paternity leave
• Annual eye testing with Firm nominated optician
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