The firm

Clyde & Co is a leading international law firm which works worldwide across 120 countries.  Our work is cross-border, high profile and complex. With almost 1300 staff based in 21 offices worldwide, we have genuine in-depth knowledge of our chosen industries.  The firm has established a reputation for providing international advice on a varied range of transactional, contentious, and regulatory issues and critical to this is a commercial, entrepreneurial and pragmatic approach.

Our history in the insurance and reinsurance industry means our expertise here is still unrivalled.  We also have particular strength in aviation and aerospace; energy, trade and commodities and shipping, transport and logistics.  Our dispute resolution and international arbitration practice is world-class, and we also field leading experts in corporate and commercial law, EC and competition, employment and real estate.

Reflecting the firm’s entrepreneurial spirit, we have established offices in Abu Dhabi, Caracas, Doha, Dubai, Guildford, Hong Kong, London, Moscow, Nantes, New York, Paris, Piraeus, Rio de Janeiro, San Francisco, Shanghai, Singapore and associate offices in Bangalore, Belgrade, Mumbai, Riyadh and St Petersburg.

Overall the firm employs almost 1,300 people worldwide and of these, over 500 are qualified lawyers.  The partnership currently stands at around 163 and the firm’s turnover is in excess of £185 million pa. 

The firm is a limited liability partnership, which includes foreign lawyers as well as English solicitors, qualified in no fewer than 17 jurisdictions and fluent in over 37 languages.

The firm was awarded the 2007 Queen's Award for Enterprise in International Trade.

Overview

The IT Department is responsible for the delivery of all aspects of the Firm's Information Technology systems and functions, including all phases of system design, build, implementation and operations to meet the firm’s needs.

The 3rd line teams provide the technical skills for the implementation and maintenance of the firms IT infrastructure and application elements such as networking, SAN’s, blades, backups, domain and telephony services, databases and systems monitoring. Working with the service desk, project teams and external vendors is a key responsibility.

This role sits within the Infrastructure team (3rd Line Systems Engineer) who provide the support, stability, integrity and enhancement of the UK and centrally managed environments.  The job holder will primarily be responsible for supporting Clyde’s backend systems including active directory, VM Ware, SQL Server and systems business continuity. Working with colleagues to ensure systems comply with the IT strategy, are monitored, secured, supported, maintained and performs in accordance with agreed SLA's.

Principal Accountabilities
• Technically run the SQL Server infrastructure globally
• Maintain and support the VM Ware environments, providing servers for all projects and technical services teams
• Administration and support of  global active directory
• Document 3rd line systems and services ensuring that they are well maintained
• Responsible for system health checks resolving issues and escalating where appropriate
• Ensuring DR and BCP plans are updated, documented, tested as necessary

Main Responsibilities 
• Ensure incident escalations are dealt with in a timely fashion
• Engage with vendors, working within agreed SLA’s
• Plan and implement changes to the server estate and SQL server environment following ITIL release management best practice
• Work with IT staff world-wide to assist with practical guidance in meeting local needs
• Production of performance monitoring metrics to report success\failures of systems.
• Provide project and BAU activities for yearly budgeting process

Budgetary Responsibilities
• Input into technical requirements for the budget cycle.

Candidate Specification
• Strong 3rd line technical support and troubleshooting
• Experience of working in project teams delivering global solutions
• Ability to mentor 2nd/3rd line support team
• Excellent documentation skills
• Analytical and logical approach to problem solving
Technical Skills:
• Extensive experience working with Active Directory (ideally multi-site)
• Strong MS Windows 2003 server
• Excellent VM Ware experience (ideally vs. 4)
• Excellent SQL Server 2005/2008 64 bit clustered environments
• Networking  - TCP/IP, DHCP,DNS,WINS & SMTP

Any of the following would be beneficial: Cisco switching and routing \ Tivoli \ Tape libraries \ Data Domain De-duplication \ Storage experience (Ideally SAN\NAS) \ Blade enclosures \ Server room management

Qualifications
• Previous legal or professional services experience
• Any of the following accreditations; MCP, MCSE, ITIL Prince 2

Competencies
• Effective verbal and written communication skills
• Excellent inter-personal skills, with the ability to deal with all levels of staff
• Confident approach
• Ability to establish credibility quickly within the 3rd line support team and the Firm as a whole.
• Ability to use initiative and be pro-active
• Well disciplined and self-motivated
• Ability to work well under pressure
• Effective team player
This is the job description as constituted at present; however the Firm reserves the right to reasonably amend it in accordance with the changing needs of the business

Working Pattern:
09.00 to 17.30pm (plus periodical on-call)
Early shift 08:00 – 16:30 \ Late Shift: 10:00 – 18:30

Benefits

• Holiday
• Pension Scheme
• Life Cover x4 salary
• Medical Cover
• PHI
• Season Ticket Loan
• Salary sacrifice options
• Subsidised Gym membership

Please contact Yma Pearson, Resourcing Manager for further information 0207 648 1657 or yma.pearson@clydeco.com