The firm

Clyde & Co is a leading international law firm which works worldwide across 120 countries.  Our work is cross-border, high profile and complex. With almost 1300 staff based in 21 offices worldwide, we have genuine in-depth knowledge of our chosen industries.  The firm has established a reputation for providing international advice on a varied range of transactional, contentious, and regulatory issues and critical to this is a commercial, entrepreneurial and pragmatic approach.

Our history in the insurance and reinsurance industry means our expertise here is still unrivalled.  We also have particular strength in aviation and aerospace; energy, trade and commodities and shipping, transport and logistics.  Our dispute resolution and international arbitration practice is world-class, and we also field leading experts in corporate and commercial law, EC and competition, employment and real estate.

Reflecting the firm’s entrepreneurial spirit, we have established offices in Abu Dhabi, Caracas, Doha, Dubai, Guildford, Hong Kong, London, Moscow, Nantes, New York, Paris, Piraeus, Rio de Janeiro, San Francisco, Shanghai, Singapore and associate offices in Bangalore, Belgrade, Mumbai, Riyadh and St Petersburg.

Overall the firm employs almost 1,300 people worldwide and of these, over 500 are qualified lawyers.  The partnership currently stands at around 163 and the firm’s turnover is in excess of £185 million pa. 

The firm is a limited liability partnership, which includes foreign lawyers as well as English solicitors, qualified in no fewer than 17 jurisdictions and fluent in over 37 languages.

The firm was awarded the 2007 Queen's Award for Enterprise in International Trade.

Overview

Responsible for management of IT Business Process team, supporting the IT Department with all its administrative requirements. Assists in maintaining the implemented processes shared between the different IT teams and sets regular checks/audits to ensure the service lifecycle match the business requirements (ITIL best practices). Works closely with the IT 1st & 2nd Level Managers and in their absence, deputises for them. Responsible for coordinating & managing the administration of the Firm’s fixed & mobile telecommunications (including Blackberry).

Main Responsibilities 

Configuration Management  - Inc. Asset & Licence Management
• Responsible for maintaining an update Configuration Management Database (CMDB)
• Keep track of software and hardware library (including assets/ 3rd party documentations & manuals /policies /handover form/ disaster recovery documentation/ 3rd party contracts).
• Responsible for the overall quality control of IT documentation (checklists, acceptance forms, user guides and contracts etc), ensuring accuracy, regular review and update.
• Run regular software and hardware audits and cross check against the CMDB. This should be done using an automated audit tool and should be carried out at least once a year.
• Manage the hardware loan process, keeping track of all assets (laptop, desk printer, mobile and Blackberry).
• Responsible for the IT store room and the management of hardware spares.
• Collect the monthly reports from the Project, Infrastructure, Change & Support Managers and generate the IT departmental monthly report.
• Keep the IT holiday rota up-to-date (including sickness, training days and lateness)
• Responsible for keeping the IT Intranet page up-to-date, including the downtime calendar and Major Incident reports.

Purchase Order management
• Management of Purchase Orders process and assist in vendor management (i.e. vendor details and contract renewal dates)
• Responsible for the storage and safe keeping of vendor quotation using the CMDB
• Enter new components into the designated CMDB
•  Regular liaison with vendors and assist with contract renewals
• Liaise with IT Managers for invoice approval

Telephony (Blackberry & Mobile)
• Responsible for the management of the entire Blackberry & Mobile device lifecycle (i.e. Purchase, troubleshooting, upgrade, retirement)
• Liaise with providers
• Participate in the contract renewals & tenders process, liaising with the Firm’s Contracts & Procurement Manager
• Set and maintain usage billing threshold – exception reporting
• Review regularly the relevance of the security policies

Telephony (Fixed Line, LAN & Video Conference ISDN Lines)
• Liaise with providers
• Manage the day to day operational aspect of the contract.
• Involve in contract renewals & tenders, liaising with the Firm’s Contracts & Procurement Manager
• Review and administer the annual budget
• Review, manage, check and authorise where appropriate dispute bills
• Set and maintain billing threshold – exception reporting
• Review regularly the relevance of the security policies

Change Control management
• Convene CAB meeting; inviting the people that should attend in accordance of the nature of the RFC (i.e. what is to be changed, who is affected by the change, people’s areas of expertise)
• Create and distribute weekly RFC Report (i.e. list of Changes and their status Open/Hold/Close) and minutes for the  CAB to review
• Responsible for ensuring Change processes are followed be all parties, auditing and reviewing all implemented changes to ensure that they have met their objectives. Refer back and escalate any that have been backed out or failed.
• Coordinate lessons learnt and flag unauthorised changes to CAB Committee

Budgetary Responsibilities

Financial Budget Control
• Administration of the IT department budget
• Coordinate budget forecasts and assist key IT managers in preparing their budget elements
• Report regularly to IT Managers on  variance to budget

Candidate Specification

Essential

• Experience in vendor engagement including contract/SLA, negotiation (contract management)
• Knowledge & experience of administration aspect of telecommunications systems (fixed, mobile & Blackberry)
• Analytical and logical approach to problem solving
• Knowledge of ITIL methodologies
• Excellent documentation skills with a  thorough and logical approach
• Sound numerical skills
• Strong negation skills
• Takes ownership, uses initiative and is proactive
• Able to prioritise workload and work well under pressure

Desirable

• Knowledge of Prince2 methodologies
• SupportWorks (ITSM)
• Understanding of the business & potential outcomes to the business of unsuccessful changes
• Exposure to accountancy and departmental financial reporting

Competencies

• Excellent and effective verbal and written communication skills
• Effective interpersonal skills with the ability to deal with all levels of staff
• Disciplined and motivated
• Ability to prioritise in order to meet deadlines
• Effective team player
• Committed, flexible and strong customer service ethic
• Enthusiastic and positive attitude

Hours: 9.00am to 5.30pm

Benefits

Holiday
Pension Scheme
Life Cover x4 salary
Medical Cover
PHI
Season Ticket Loan
Salary sacrifice options
Subsidised Gym membership

Please contact Yma Pearson, Resourcing Manager for further information 0207 648 1657 or yma.pearson@clydeco.com