Before you meet us, get to know us

RPC is a modern, progressive and commercially-oriented City legal services business. From our offices in the UK, Hong Kong and Singapore we provide advice to both UK and international clients.

What we do

Our legal practice spans a wide range of industry sectors and is broadly split into two discrete areas: insurance and corporates. Working on both contentious and non-contentious matters, our clients range from large multinationals to growth UK corporate firms and other professional practices, and include many household names.

Why we're different

We have a confident, accessible and enterprising approach that sets performance, service and value at the top of the agenda. Our goal is to do the usual things unusually well, make the complex simple and help our internal and external clients build better, stronger businesses.

Business Services at RPC

Working at RPC means being part of a collaborative and creative environment, which is flexible, transparent and friendly. We value our business services teams and recognise that individual contributions at all levels are essential to the success of RPC as a whole.

RPC's business services teams include:

• Brand Marketing & Sales
• Client Services
• Executive Office
• Facilities
• Finance
• Legal Project Management
• Information Technology
• People & Talent Development
• Risk & Compliance
• Secretarial Support

Role Overview

The Learning & Development Manager is responsibile for the design, delivery and management of various learning programmes and related Learning & Development projects within the firm.

This involves designing and facilitating programmes for our lawyer and non-lawyer population as well as managing relationships with external providers to co-design and/or deliver programmes for RPC.

The individual will have a passion for learning, solid experience of a similar role, ideally within a Professional Services environment, and will introduce innovative and new ways of approaching learning.

Key internal relationships

Risk management team, Knowledge Management, People Team, Retail Tech and Tech Share teams, Design team

Reports to

Senior Learning and Development Manager

Duties and Responsibilities include but not are limited to the following:

• Design, facilitate and evaluate programmes, workshops and team building events, drawing on knowledge of adult learning theories, various training design methods and using IT technologies to provide commercial L & D solutions
• Manage, develop, implement and evaluate the Learning & Development Core programmes for Apprentices, Trainees and newly qualified Solicitors.
• Provide learning support to Departments/ Groups/ Teams in the business that will help implement the firm's strategy.
• Carry out training needs analysis as required and develop and implement training programmes using appropriate resources, including e-resources, to match identified needs.
• Design and develop one on one learning interventions with individuals as and when required.
• Research and design innovative learning interventions to meet the Firm's needs including learning and webinar technology eg multi-channel and blended learning.
• Work closely with other teams to support firm-wide projects and initiatives that fall within the L&D arena.
• Be the subject matter expert for our Learning Management System.
• Manage junior members of the team.
• Manage relevant areas of the Learning budget.
• Apply inclusion and diversity principles to the delivery L & D solutions, activities and decisions to build and nurture a diverse workplace.
• Develop existing and new relationships with external consultants in line with RPC's supplier guidelines.

Knowledge, skills and experience

• Worked in a similar role, ideally within a Professional Services environment (D)
• Designed and developed programmes from idea to successful delivery (E)
• Managed learning projects (E)
• Worked with e-resources and used technology to achieve L&D objectives (E)
• Understanding of Learning Management Systems including reporting (E)
• Managed budgets (D)
• Managed junior members of the team (D)
• Managed external providers and has a network of suppliers (D)
• Knowledge and competency in the use of psychometric tools eg Lumina, TEIQue, 360s (D)
• Experienced facilitator both face to face and in a virtual world (E)

Attributes

• Role models best practice learning
• Is professional, credible and impactful
• Client focused and responsive to client needs.
• Strong communicator both written and oral and able to devise training plans and materials
• Effective influencer - is able to interact with and influence individuals at all levels across the business securing buy-in
• Stakeholder management -works effectively with senior stakeholders on various projects
• Team player - is collaborative and works effectively and efficiently in a small team
• Has a curious mind showing creativity and innovation
• Ability to work under own initiative
• Is emotionally savvy
• Has a flexible approach and is able to work under pressure and prioritise effectively
• Committed and enthusiastic approach to work
• Strong attention to detail and accuracy