Before you meet us, get to know us

RPC is a modern, progressive and commercially-oriented City legal services business. From our offices in the UK, Hong Kong and Singapore we provide advice to both UK and international clients.

What we do

Our legal practice spans a wide range of industry sectors and is broadly split into two discrete areas: insurance and corporates. Working on both contentious and non-contentious matters, our clients range from large multinationals to growth UK corporate firms and other professional practices, and include many household names.

Why we're different

We have a confident, accessible and enterprising approach that sets performance, service and value at the top of the agenda. Our goal is to do the usual things unusually well, make the complex simple and help our internal and external clients build better, stronger businesses.

Business Services at RPC

Working at RPC means being part of a collaborative and creative environment, which is flexible, transparent and friendly. We value our business services teams and recognise that individual contributions at all levels are essential to the success of RPC as a whole.

RPC's business services teams include:

• Brand Marketing & Sales
• Client Services
• Executive Office
• Facilities
• Finance
• Legal Project Management
• Information Technology
• People & Talent Development
• Risk & Compliance
• Secretarial Support

Role Overview

To organise, manage and take responsibility for administrative aspects of the L&D function and, as one of the Assistants, to contribute to and manage the project work of the team.

Key internal relationships

Learning & Development Team

Reports to

Learning & Development Manager

Duties and Responsibilities include but not are limited to the following:

Administration:

• Course scheduling for Learning programmes.
• Curricula and programme logistics ownership. This includes ensuring that all the learning elements (whether face to face or via learning technology) work smoothly together, provide a good user experience and that we maximise attendance.
• Assisting the L&D Managers with all administrative tasks relating to off-site and residential training programmes.
• Organising the production of the monthly team Learning newsletter.
• Managing the process relating to booking individuals on external courses.
• Organising and managing one on one coaching or mentoring programmes.
• Managing all queries relating to regulation and compliance and producing reports and documentation as required.
• Managing day to day expenses and budgeting for all L&D related activity.
• Significant diary management for the L&D Team.
• Managing L&D meetings including managing agendas and producing minutes.
• Assisting with ad hoc projects in the L&D team.
• Supplier due diligence - ensuring that the relevant processes are followed with new suppliers as we begin working with them and liaising with the Risk team regarding contractual queries.

Systems:

• Setting up and using AV equipment for courses and meetings.
• Using the Learning Management System to administer mandatory training, courses and learning events, keeping the data up to date and reporting as required
• Managing any intranet pages that are owned by the Learning & Development team and updating these when required.
• Using and administering third party systems that we have built into learning. E.g. 360 feedback and psychometric online tools. Liaising with systems suppliers to sort out any issues and ensure a smooth system running for our users.
• Being proficient in setting up and using webinar technology to host learning webinars and virtual events.

Delivery:

• Deliver desk-side coaching on the learning management and any other learning systems to our internal clients.
• Chairing webinars for external and internal speakers and rehearsing speakers in advance of their webinars to familiarise them with the technology.

Knowledge, skills and experience

Experience:

• Previous experience of working in an L&D function is a strong preference. At least 2 years' previous experience in a busy learning administrative role.

Qualities and skills:

• Strong administrative and organisational skills.
• Ability to work under pressure, multi task and deal with a significant amount of work and projects at the same time.
• Ability to be proactive and use initiative.
• Team player.
• Ability to deal with internal and external clients at all levels.
• Strong communicator, both written (drafting emails / documentation) and verbal (on the telephone, virtually and face to face with both internal and external clients as well as external providers).
• Knowledge of how to use Excel to keep records and report on these records.
• Excellent skills in Word in order to produce reports where required
• The ability to influence key stakeholders when information is required from them or we need them to do something.
• A talent for planning and organising complex events, predicting possible issues and taking action to prevent them before they happen.
• High levels of attention to detail.
• Comfortable working in ambiguity where there is not necessarily an existing process and the ability to recommend efficient processes.
• A passion for offering an excellent service.
• Ability to see things from the user's side and tailor our learning service appropriately.