RPC is a modern, progressive and
commercially-oriented City legal services business. From our
offices in the UK, Hong Kong and Singapore we provide advice
to both UK and international clients.
What we do Our practice spans a wide range of
industry sectors and is broadly split into two discrete areas:
insurance and corporates. Working on both contentious and
non-contentious matters, our clients range from large
multinationals to growth UK corporate firms and other professional
practices, and include many household names.
Why we're different We have a confident, accessible and
enterprising approach that sets performance, service and value at
the top of the agenda. Our goal is to do the usual things unusually
well, make the complex simple and help our clients build better,
stronger businesses.Our success is built on the level of
service we give to clients - delivering what they want, on time and
in an easily accessible manner.
How we work We're friendly and approachable, yet we're
not afraid to give tough advice and few are more tenacious when it
comes to securing the results you need. We ask questions that get
straight to the point and listen because we're genuinely interested
in our clients and their businesses. We understand how our clients
work, the pressures they face, and the ambitions they have. And, of
course, we love our work.
Where we work We act for a large number of international
clients with interests throughout the world. We have offices in both
the UK and Asia and, as a founder-member of TerraLex - one of the
world's largest legal networks - we have strong links with law
firms in over 100 jurisdictions allowing us to offer a seamless
service to our clients across the globe.#
Role overview The Claims Handling team adjusts claims
made against professionals on behalf of leading insurers, acting
under delegated authority levels for pre-litigated matters from
first notification of loss to resolution. The claims are varied,
arising out of every aspect of a professional's practice, and as
such they require a rigorous and accurate assessment of cover,
liability and quantum. The team continues to manage claims that fall
outside of the delegated authority as an agent of the insurer,
reviewing and managing panel appointment and reporting. The role
demands the ability to understand and deliver service to insurers'
requirements and provide support to the relationship management of
the client for the firm as a whole.
Working with the Head of Claims and other
team members, you will be responsible for the line management of a
team of claims handlers, managing resources and capacity,
responsible for compliance with service levels, data accuracy and
quality. In addition, you will be responsible for the day to day
relationship on particular accounts with clients and stakeholders.
The role requires excellent client relationship management skills
alongside the ability to manage a dynamic team. Customer service
skill is crucial, in order to deliver excellence in respect of the
claims experience to insureds and brokers.
You will work closely with other Senior
Claims Handlers providing management, supervision, training and
support where required. Collaboration with the team and with
clients is essential, applying coaching, training and mentoring
skills that will develop team members to the best of their
ability. Collectively, you will be responsible for building and
shaping the team for the future, embedding principles of
excellence in customer service and establishing the culture,
values and behaviours that make for an attractive and varied legal career.
Day to day duties are likely to include:
Client relationship management, including being a
point of contact for general queries arising for clients on the
accounts to which you are assigned, delivering feedback and
consistently aiming towards an established and collaborative
working relationship with insurer clients.
Line management, supervision, mentoring and training
of team members.
Responsible for the proactive management of the
team's files including compliance with external client's Service
Level Agreements and Key Performance Indicators.
Responsible for quality and integrity of the
reporting across an account and liaising with internal
administration to deliver reports to Insurers as required.
Delivering technical training, coaching and support
as appropriate to the Claims Handlers.
Ensuring consistency and excellent customer service
at all times.
Identifying trends and escalating risk information to
the Head of Claims and insurers where appropriate.
Building and maintaining effective working
relationships with all customers and suppliers to ensure defined
service levels are met and exceeded.
Ensuring that quality assurance standards are
achieved and procedures are adhered to.
The team is based in RPC's Bristol office at Temple
Circus. This role will be based in Bristol, and travel to the London
office, may be required from time to time.