Before you meet us, get to know us

RPC is a modern, progressive and commercially-oriented City legal services business. From our offices in the UK, Hong Kong and Singapore we provide advice to both UK and international clients.

What we do

Our legal practice spans a wide range of industry sectors and is broadly split into two discrete areas: insurance and corporates. Working on both contentious and non-contentious matters, our clients range from large multinationals to growth UK corporate firms and other professional practices, and include many household names.

Why we're different

We have a confident, accessible and enterprising approach that sets performance, service and value at the top of the agenda. Our goal is to do the usual things unusually well, make the complex simple and help our internal and external clients build better, stronger businesses.

Business Services at RPC

Working at RPC means being part of a collaborative and creative environment, which is flexible, transparent and friendly. We value our business services teams and recognise that individual contributions at all levels are essential to the success of RPC as a whole.

RPC's business services teams include:

• Brand Marketing & Sales
• Client Services
• Executive Office
• Facilities
• Finance
• Legal Project Management
• Information Technology
• Knowledge
• People & Talent Development
• Risk & Compliance
• Secretarial Support

Role Overview

Working as part of the Knowledge Research Services team you will have responsibility for the development and delivery of the knowledge training programme across the firm. The role will require a proactive approach and engagement with lawyers and business services staff across the firm. You will also work as part of the enquiries team, answering legal and business research requests.

Key responsibilities

• Designing, managing and delivering a knowledge training programme, including; new joiner inductions, resources training, trainee development, departmental training and legal research skills training.
• Working with PSLs and the Learning & Development team to provide services and resources to assess training and development needs and support trainee learning including developing information literacy skills.
• Working with the Learning & Development team to ensure that knowledge training is effectively integrated into the firm's wider learning and development programme.
• Creating training and user guides and monitoring training for effectiveness.
• Regularly reviewing core processes and identifying best practice models and maintaining/updating core process documentation.
• Coordinating training provided by third party providers, for example Thomson Reuters or Lexis, ensuring that the trainer is aware of requirements and effective sessions are delivered.
• Undertake legal and business research using a variety of online resources to provide support with client matters and business development activities.
• Cover for other team members as and when required to ensure continued service delivery.

Position requirements

• A degree or post-graduate qualification in a library or information related discipline is essential.
• Proven experience in an Information Services or a related discipline is essential, including knowledge of key legal resources.
• Excellent IT skills with the ability to fully exploit existing resources.
• Excellent understanding of information and knowledge resources, databases and associated technology.
• Good proficiency in the Microsoft Office suite of applications is essential and experience of using collaborative and information management tools commonly used in law firms is preferable.
• Extensive knowledge of key legal and business research databases and an excellent ability to search across publicly available sources.
• The ability to use and review core internal data sources.

Working conditions

• This is a permanent, full-time position
• This role is Bristol based or remote with regular visits to the London and Bristol offices as required.