Before you meet us, get to know us

RPC is a modern, progressive and commercially-oriented City legal services business. From our offices in the UK, Hong Kong and Singapore we provide advice to both UK and international clients.

What we do

Our legal practice spans a wide range of industry sectors and is broadly split into two discrete areas: insurance and corporates. Working on both contentious and non-contentious matters, our clients range from large multinationals to growth UK corporate firms and other professional practices, and include many household names.

Why we're different

We have a confident, accessible and enterprising approach that sets performance, service and value at the top of the agenda. Our goal is to do the usual things unusually well, make the complex simple and help our internal and external clients build better, stronger businesses.

Business Services at RPC

Working at RPC means being part of a collaborative and creative environment, which is flexible, transparent and friendly. We value our business services teams and recognise that individual contributions at all levels are essential to the success of RPC as a whole.

RPC's business services teams include:

• Brand Marketing & Sales
• Client Services
• Executive Office
• Facilities
• Finance
• Legal Project Management
• Information Technology
• People & Talent Development
• Risk & Compliance
• Secretarial Support

Role Overview

To provide high-quality and efficient Administrative support to the Cyber Security team. The role requires a robust and resilient individual who is used to working within a demanding working environment.

Key internal relationships

Head of Practice Services, partners and fee-earners within the Cyber Security team and secretarial colleagues.

Reporting Line

The role reports directly to the Head of Practice Services (Tina Lambert)

Duties and Responsibilities include but not are limited to the following:

• Responsible for the team's billing
• Attend monthly WIP meetings with the London and Bristol partners
• Instruct the apprentice secretary to request London Billing Guides
• Keep a log of London Billing Guides requested every month (usually around 50 - 70 per month)
• Complete London Billing Guides and look up excess details and insurer refs (following up if not received) and noting the net/VAT split on the London Billing Guides
• Process London Billing Guides as they come back from Finance and keep a tracker of who they are with. Send out chasers advising billing deadlines to the team
• Check invoices against London Billing Guides when they come back from Finance - be responsible for noticing any anomalies and having invoices reissued where necessary
• Liaise with the apprentice to PDF the invoices
• Prepare draft emails to send out the invoices
• Deal with any billing queries or reissues and liaise with Finance as necessary
• Follow up re any overdue invoices with Cashiers
• Liaise with third party suppliers re billing requirements (e.g. if a policy excess needs to be taken into account or confirming whether the Insured is VAT registered etc)
• Feed into the reserves sections of the group's client and internal management information
• Report back to supervisor as necessary
• Regular checking of dispatch lists to ensure every invoice has been sent out and following up as necessary

Knowledge, skills and experience

Experience:

• Previous experience of working within a busy corporate environment is essential
• Excellent client care skills - the ability to deal with queries from internal and external clients in a professional and polite manner
• Excellent organisational skills - the ability to take responsibility for own tasks and prioritise work in a calm and efficient manner
• Demonstrate proactivity and the ability to work on own initiative
• Highly developed time management skills - the ability to work to very tight deadlines while maintaining a high standard of accuracy
• Highly developed communication skills - the ability to communicate in a confident and professional manner with people at all levels within the business
• Demonstrate flexibility/adaptability in meeting internal and external clients' demands - in both the nature of the work undertaken and working additional hours as required to complete the task(s)
• Reliable with a strong work ethic and a 'can-do' approach

Skills & Knowledge:

• High levels of IT literacy in Microsoft Word, Outlook, Excel and PowerPoint (although more complex and/or lengthy documents are likely to be undertaken by others in dedicated roles)
• Highly developed administrative skills with the ability to multi-task under pressure