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Job Title IT Infrastructure Analyst
Position Full Time - Permanent
Role Business Services
Location London
Practice Area/Department IT
Description

Before you meet us, get to know us

RPC is a modern, progressive and commercially oriented City legal services business. From our offices in the UK, Hong Kong and Singapore we provide advice to both UK and international clients.

What we do

Our legal practice spans a wide range of industry sectors and is broadly split into two discrete areas: insurance and corporates. Working on both contentious and non-contentious matters, our clients range from large multinationals to growth UK corporate firms and other professional practices, and include many household names.

Why we're different

We have a confident, accessible and enterprising approach that sets performance, service and value at the top of the agenda. Our goal is to do the usual things unusually well, make the complex simple and help our internal and external clients build better, stronger businesses.

Business Services at RPC

Working at RPC means being part of a collaborative and creative environment, which is flexible, transparent and friendly. We value our business services teams and recognise that individual contributions at all levels are essential to the success of RPC as a whole.

RPC's business services teams include:

  • Brand Marketing & Sales
  • Client Services
  • Executive Office
  • Facilities
  • Finance
  • Legal Project Management
  • Information Technology
  • People & Talent Development
  • Risk & Compliance
  • Secretarial Support

Role Overview

We are recruiting for an experienced IT Infrastructure Analyst to join the IT Infrastructure Team.

The IT Infrastructure function is responsible globally for the design, development, management, architecture, operation and full lifecycle of all IT Infrastructure for the firm's offices. The team ensure that the company's IT Infrastructure, networks and associated systems run smoothly, perform within agreed targets and provide a secure platform for the company's business operations.

The core infrastructure team is a team of 5 highly skills analyst and a team leader. The team is in London with one analyst in Hong Kong. We cover a shift rota of 7am-3pm 9am-5pm and a working from home shift of 3pm - 11pm. The evening shift is typically 1 in 4 weeks.

The role will suit a highly driven, self-motivator, with a strong desire to meet a challenge, exceed expectations and deliver as a team. Someone who can cope with a fast moving and ever-changing environment. Someone who isn't afraid of change and to take advantage of new technologies on the horizon.

Key internal relationships

Key working relationships with the Infrastructure Team Lead and Infrastructure Manager will be crucial for the role. Strong relationships with the members of Business Systems and Service Delivery will be vital in order to attain effective service levels. Building effective and strong relationship with IT security is essential.

Reports to

IT Infrastructure Team Leader

Duties and Responsibilities include but not are limited to the following:

  • Delivering operationally excellent services to the business and ensuring infrastructure whether cloud or on prem is resilient, patched and secure
  • Participating in our daily stand up to highlight to progress on our key priorities, escalating any blockers to the team lead and team manager
  • Developing your own skills and undertaking R&D to improve our systems
  • Building team roadmaps with management and taking accountability for pushing items through to completion
  • Updating our Azure DevOps board with progress and keeping stakeholders informed
  • Work with stakeholders to define systems requirements for new technology implementations
  • Accurately estimate work packages to stakeholders and deliver on time
  • Contribute to the drive of automation and continuous improvement of services and support
  • Establishing processes and procedures to improve and support globally service delivery
  • Ensure operational documentation is up to date, tested and distributed where needed
  • Ensure the global infrastructure and RPC core technology is operating at all times and service windows are used effectively for patching and maintenance work
  • Undertake change submission role including submitting new change requests and attending the weekly CAB meeting as required
  • Feed into Major Incident Management and Problem Management processes and ensure these filters down to Infrastructure team members
  • Keep up to date on the latest technologies and solutions and conduct research into their potential application in the firm
  • Work within the RPC project methodology for all projects
  • Fulfil responsibilities in the event of an emergency or disaster in adherence with BC/DR policies

Knowledge, skills and experience

  • At least five years' experience in a Infrastructure IT position, preferably in a professional partnership
  • Azure cloud computing knowledge and experience necessary for this role, ideally certified
  • Proven experience in IT infrastructure planning and development
  • Designing virtualisation and storage solutions with hands on SAN experience
  • Exposure over many years to a wide variety of applications and technologies
  • In-depth knowledge of applicable data privacy practices and laws
  • Deep understanding of project management principles and application

Software experience and knowledge

  • MS Cloud (Azure, Office365, Exchange Online, VNETS, VPN, & PowerShell)
  • Windows Server technologies
  • Active Directory and Azure Active Directory
  • Solarwinds monitoring
  • Azure Resource Manager (ARM)
  • JSON understanding
  • Blob Storage
  • Azure DevOps
  • Windows 10 Enterprise Edition
  • Windows Server 2012, 2016 2019
  • MS SQL 2012, 2014, 2018
  • Rubrik backups, Microsoft's Active Site Recovery (ASR)
  • Microsoft Office 365 suite
  • Exposure to Document Management Systems
  • Unified Messaging
  • An understanding of Cisco router/switch iOS, Checkpoint Firewall, Sophos HIPS & Cisco AMP/Umbrella

Hardware experience and knowledge

  • HP servers (Nimble & Simplivity)
  • Mitel VoIP telephony
  • HP PC/Laptops
  • Canon MFD's & HP Printers
  • General appreciation of NetScaler, Checkpoint, Cisco networking

Attributes

  • Displays an adaptable and flexible working style, remaining calm under pressure, adjusting comfortably to changing conditions and priorities
  • Demonstrates excellent communication skills, able to present key points of an argument persuasively
  • Ability to develop and present ideas and reasoned arguments clearly and concisely
  • Flexible - happy to work outside normal working hours if and when required
  • Strong analytical and problem-solving skills, the ability to systematically break down complex issues and tasks into manageable pieces.
  • Demonstrates a can-do attitude under pressure while keeping a clear understanding of user impact
  • Highly self-motivated and directed with excellent interpersonal skills.
  • Keen attention to detail
  • Strong client service orientation and security aware
  • Interest, understanding and application of clients' business goals and IT's role in achieving them
  • Ability to present ideas in business-friendly and user-friendly language

Deliverables/success indicators

  • Reliable, tolerant and resilient IT systems
  • Excellent documentation and transition to service desks
  • Management and use of Change Management, DevOpos task management, and other operational/RPC departmental systems.
  • Maintenance schedules for network and systems equipment in place.
Additional Documents
IT Infrastructure Analyst
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