RPC is a modern, progressive and commercially-oriented City legal
services business. From our offices in the UK, Hong Kong and Singapore
we provide advice to both UK and international clients.
What we do
Our legal practice spans a wide range of industry sectors and is
broadly split into two discrete areas: insurance and corporates.
Working on both contentious and non-contentious matters, our clients
range from large multinationals to growth UK corporate firms and other
professional practices, and include many household names.
Why we're different
We have a confident, accessible and enterprising approach that sets
performance, service and value at the top of the agenda. Our goal is
to do the usual things unusually well, make the complex simple and
help our internal and external clients build better, stronger businesses.
Business Services at RPC
Working at RPC means being part of a
collaborative and creative environment, which is flexible,
transparent and friendly. We value our business services teams and
recognise that individual contributions at all levels are essential
to the success of RPC as a whole.
RPC's business services teams include:
Brand Marketing & Sales
Legal Project Management
People & Talent Development
Risk & Compliance
This is a great opportunity for someone with an interest in legal
technology and knowledge s to play a key supporting role in the
development of our Knowledge function. You will have responsibility
for providing day to day administrative support for the firm's
knowledge management systems, assisting with the promotion, support,
and further development of legal tech tools and internal knowledge
systems. In particular, you will work with the Knowledge systems
Manager to provide support for our intranet and client extranet services.
Working with the Knowledge team to ensure all enquiries on
knowledge systems are acknowledged promptly, managing end user
expectations and prioritising work accordingly.
Assisting in the management of the firm's extranet platform
(HighQ) including creation, maintenance and administration of client
facing extranet sites.
Day to day support for our extranet sites including first line
support for all technical and content queries, user administration
and site review and archiving.
Client facing support for our extranet sites dealing with client
queries and liaising with the extranet supplier where appropriate.
Delivering training on the extranet platform to users across the firm.
Day-to-day support for users of the firm's intranet (Confluence),
helping page owners to maintain their content.
Supporting the Knowledge Systems Manager in the content review and
development of the firm's intranet platform.
Updating systems training materials and guides to ensure users can
use knowledge systems effectively.
General administration including compiling reports on system usage
Carrying out inductions for new joiners on client and knowledge systems.
Managing the joiners, transfers and leavers process for the team
including distribution of welcome emails, login creation and
Undertaking any other tasks for the Knowledge team and
Professional Support Lawyers as and when required.
Graduate level. A degree or post-graduate qualification in law or
a Knowledge related discipline is preferable but not essential.
Experience in a commercial, professional services or law firm
environment would be well regarded, as would any extranet, intranet,
portal or systems administration experience.
A genuine interest in knowledge management and related technology.
Ability to learn quickly and adapt to new technologies.
Outstanding organisational skills with the ability to work to
tight deadlines and be flexible in managing tasks and workload on a
Excellent attention to detail.
Good problem solving and analytical skills.
Proven ability to form and maintain highly effective working
relationships with all levels of seniority.
Strong communication skills.
This is a permanent full time position.
This role is based in the Bristol office with occasional travel to
the London office.