Not currently receiving applications. For agency users and internal applicant, please login, or register.
Job Title
Concierge Assistant (12-month contract)
Position
Full Time - Fixed Term
Role
Business Services
Location
Bristol
Practice Area/Department
Facilities
Description
Before you meet us, get to know us
RPC is a modern, progressive and commercially-oriented City legal
services business. From our offices in the UK, Hong Kong and
Singapore, we provide advice to both UK and international clients.
What we do
Our legal practice spans a wide range of industry sectors and is
broadly split into two discrete areas: insurance and corporates.
Working on both contentious and non-contentious matters, our clients
range from large multinationals to growth UK corporate firms and other
professional practices and include many household names.
Why we're different
We have a confident, accessible and enterprising approach that sets
performance, service and value at the top of the agenda. Our goal is
to do the usual things unusually well, make the complex simple and
help our internal and external clients build better, stronger businesses.
Business Services at RPC
Working at RPC means being part of a
collaborative and creative environment, which is flexible,
transparent and friendly. We value our business services teams and
recognise that individual contributions at all levels are essential
to the success of RPC as a whole.
RPC's business services teams include:
Brand Marketing & Sales
Client Services
Executive Office
Facilities
Finance
Knowledge and Legal Project Management
Information Technology
People & Talent Development
Risk & Compliance
Secretarial Support
Role Overview
We are seeking a highly organised Concierge Assistant who understands
excellent client service and is able to provide a 5-star concierge
service to internal staff and visitors from our other offices
Reports to
Bristol Office Manager and dotted line to Head of Facilities based in London
Duties and Responsibilities include but not are limited to the following:
One-stop-shop for all employee queries on a range of issues, such
as information about the local area/building/agile office processes,
to help with ad-hoc urgent small photocopying jobs, F&RM and IT
drop off and collection point
Providing wayfinding service to existing staff, new employees and
visitors from other offices
Answer calls politely and directing to the relevant person and
taking messages where appropriate
Assist with office tidy floor management - walk round at the start
and end of the day (as well as during the course of the day) to
ensure desks are clear and the space is kept tidy
Perform regular internal meeting room checks - such as removing
papers, replenishing stationery, set up of equipment requirements
such as flipcharts & pens
Working with the Office Manager to ensure clear desk policy and
clear working environment is adhered to. Reporting any concerns to
the Office Manager. This includes ensuring cupboard tops are kept
tidy and checking there are no boxes or files left lying around the office
Keep admin and copy points tidy on floors and advise Facilities if
any stationery items required which need to be ordered
Co-ordinate use of internal meeting rooms i.e. ensure they are
kept tidy and booked for a period of time, check status with
F&RM on a regular basis
Manage the locker allocations, on a daily basis, for new
joiners/leavers; work closely with Facilities to ensure lockers are
cleared and cleaned for new joiners
Support IT by managing a small stock of IT items such as chargers
for laptops, iPhones and headsets
Work with F&RM to provide a storage facility for large items
such as suitcases or court exhibits
Work with F&RM to manage flow of boxes to/from the floors and basement
Ensure notice boards are kept tidy and current
Report digital screen faults to IT Help Desk and follow up to
ensure this is fixed as per their Service Level Agreement
Maintain First Aid Box and supplies
Maintain Accident Book and ensure it is available for inspection
by our insurers and health and safety auditors
Advise IT service desk on any IT issues in internal meeting rooms
Assist with any internal room set ups using Condeco - e.g.
flipcharts, pens etc
Knowledge, skills and experience:
Previous experience of working within a busy environment is essential
Excellent client care skills - the ability to deal with queries
from internal and external clients in a professional and polite manner
Excellent organisational skills - the ability to take
responsibility for own tasks and prioritise work in a calm and
efficient manner
Demonstrate proactivity and the ability to work on own initiative
Highly developed time management skills - the ability to work to
very tight deadlines while maintaining a high standard of client service
Highly developed communication skills - the ability to communicate
in a confident and professional manner with people at all levels
within the business
Demonstrate flexibility/adaptability in meeting internal and
external clients' demands - in both the nature of the work
undertaken and working additional hours as required to complete the task(s)
Reliable with a strong work ethic and a 'can-do' approach
First Aid qualification an asset, although not essential
Attributes
Excellent client service skills
Good organisational and time management skills.
Effective relationship builder - is able to interact with
individuals at all levels across the organisation.
Strong communication skills (both verbal and written)
Stature and gravitas - professional, credible, impactful and
confident with persuading and influencing where appropriate.
Working hours
Monday - Friday, covering a shift from 8.30am - 5.00pm
however flexibility is required e.g. some weeks you may need to
start 9.00Am - 5:30pm