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Job Title
Finance Systems Support Analyst
Position
Full Time
Role
Business Services
Location
London or Bristol
Practice Area/Department
Finance
Description
ROLE OVERVIEW
To provide first line support of the Finance practice management
systems, Aderant Expert, acting as the key conduit for Finance for
system support and development including improving Finance processes.
Reports to
Finance Systems Manager
Duties and Responsibilities include but not are limited to the following:
Managing and monitoring the teams shared Mailbox and act as first
and second line support to our users.
Supporting in the day-to-day maintenance and configuration of
Aderant Expert, with related customisations and integrations
Responsibility for dealing with escalated 2nd line support calls
from the IT Service Desk
Assisting with the analysis and implementation of all technical
changes or enhancements to Aderant Expert
Adhoc reporting, for both Finance and business, using SQL queries
to interrogate data from Aderant Expert
Liaison with vendors to resolve user queries e.g. MiniSoft, Aderant
Project work and development initiatives (testing, upgrades,
implementations, customisations, etc)
Supporting month end close, maintenance of rates, ensuring
integrity of data within the database
Working effectively as a Business Partner to improve Finance processes
Resolution of Ebilling queries
Software Products
Aderant Expert - All Aderant Components comprising of the following:
