Strategic and hands on. Driven and down-to-earth. Independent and
collaborative. We're looking for an energetic, highly organised and
commercially minded Executive to support the launch, implementation
and day to day management of a key client programme for our Commercial
Group at RPC.
- - - - - - -
The Group - which is really flying - is made up of a range of
practices, broadly split into TMT, Corporate, and Commercial Disputes.
It also has a focus on certain sectors, notably Retail & Consumer,
and Technology & Media. In addition, there is significant overlap
with our Regulatory team and our Insurance Group.
Handling a mix of contentious and non-contentious work, clients of
the Group include many household names, from well-known high street
retailers to global digital platforms.
Working hand-in-hand with the Senior Client Development Manager and
Commercial Business Development Team, as well as client teams,
Commercial Group lawyers, and business development and marketing
colleagues, this is a rare and exciting opportunity to be part of the
development and implementation of a client development programme right
at the outset and collaborate on the firm's approach to growing its
clients more broadly. The implementation of a client development
programme is an integral next step in helping the firm and the Group
achieve its ambitious growth targets.
The successful candidate will have business development, marketing or
client development experience ideally gained within a professional
services firm, although that is not essential.
The role would be suitable for an Assistant or Coordinator, ideally
with previous experience of working in a law firm, looking to step up,
or an existing Executive who is looking for a new challenge in a
specialist client development role at a firm where they can help shape
the growth of one of the firm's largest and most dynamic groups. The
role will provide a high degree of visibility for the successful
candidate and will involve working very closely and collaboratively
with senior stakeholders and proactive, dynamic and commercially
focused lawyers across the firm.
With no key client programme currently in place for the Commercial
Group, this role offers a fantastic opportunity to make a tangible
impact very quickly alongside the Senior Client Development Manager,
and the opportunity to collaborate with colleagues in our Insurance
Group and internationally on the client development focus firmwide.
Key internal relationships
Partnership
Key client relationship Partners
Clients Strategic Priority Leads
Head of Commercial
Practice team leaders
Sector leaders
Business Services
Senior Client Development Manager (Commercial)
Head of Business and Client Development (Commercial)
Director of Client Relationship Services
Head of Client Listening
Director of Brand, Clients & Markets
Brand, Clients & Markets team
Reports to
Senior Client Development Manager (Commercial)
Duties and Responsibilities
include but not are limited to the following:
Commercial Client Development Programme
Support the Senior Client Development Manager in the development
and execution of a market-leading key client programme across the
Commercial Group
Support the establishment of key reporting to include financial
data, performance metrics, CRM, opportunity development, internal communication
Support the internal launch of the Commercial client development
programme across the Commercial Group and wider firm.
Client Relationship Management
Work alongside the Commercial business development team, Client
Services team, Marketing, CRM, Knowledge team and other key
stakeholders to support the day-to-day implementation of the key
client programme across the Commercial Group
Assist client relationship managers in ensuring client plans,
client team meetings and actions are progressed for our priority,
growth and potential clients
Support the Commercial Business Development team and Client Teams
to ensure priority client contacts are added to our CRM system and
tagged to the correct mailing lists
Assist BD and client teams in organising coaching and training to
enable client teams to successfully manage clients consistently
across the Commercial Group
Work closely with the Client Services team to support our client
listening and secondee programmes where necessary
Internal Communications
Support creation and communication of regular reports to business
development colleagues, client teams and senior leadership within
the Commercial Group on progress against targets, adopting
continuous improvement methodologies
Support preparation and organisation of internal communications on
our intranet and online/in person events and meetings to increase
awareness of - and collaboration within - the client development programme
Marketing Communications
Support the wider BD team to develop
marketing materials, website content and activities to meet,
support and anticipate client needs
Work with client teams and the wider BD and Marketing teams to
support to manage priority client events and corporate hospitality
Market Intelligence
Work with our Knowledge team to ensure regular client research is
delivered to client teams to enable them to understand client
issues, trends and changes to help them develop client relationships
and opportunities
Pitching
Work with Partner and Associate stakeholders, the Proposals Team
and Senior BD Managers to support responses to opportunities with
clients from the client development programme.
Wider team support
On occasion you will be required to support wider Commercial Group
activities either on discrete projects or contributing to the larger
strategic aims of the practice
Knowledge, skills and experience
Previous knowledge of working in business or client development
within a law fim is highly desirable.
Strong project management and planning skills
Excellent relationship building, collaboration and interpersonal skills
Good analytical skills, particularly when looking at
financial/matter intelligence
Effective and adaptable business writing and communication skills
Attention to detail and accuracy
Attributes
A team player, with proven experience of a willingness to do
what's needed across the board to contribute to growth
Low ego
Shows initiative and willing to suggest new ideas
A self-starter and has the ability and confidence to run with things
An ambassador of the firm
Doesn't take themselves too seriously
Professional, credible and impactful, and confident with
persuading and influencing where appropriate
A curious nature and able to think commercially
Significant powers of organisation; excellent attention to detail;
and infectious enthusiasm
Willing to roll up their sleeves to help others when required
