In this exciting, newly created position you will work closely with
the People Operations Lead to develop a first-class People Operations
service which is consistent across all our offices and can be easily
scaled to support future business growth. You will be involved in
automating and streamlining processes, creating global operating
standards, and introducing a HR case management system.
You will be the go-to person for all aspects of the employee
lifecycle and ensuring operational excellence and regulatory
compliance throughout. This an extremely varied role and will include
managing a small team of People Assistants and a Reporting Executive.
We are keen to speak to candidates who are ready to take the step up
into a manager role and who have a passion for making things work
better, faster and smoother with demonstrable experience across HR
policy, process and systems.
Responsibilities include:
People operations
Work with the People Operations Lead to develop a globally
consistent, efficient and client centric operational HR service
Manage projects to design and implement operational, systematic,
and administrative efficiencies
Ensure the starter, mover, leaver transactional processes are
delivered with accuracy, timely and in line with agreed global standards
Manage the people team inbox and ensure timely response to queries
and execution of requests
Review workloads to ensure that work is evenly distributed and
operate a flexible approach to sharing resources across the broader
P&TD team e.g., to handle peak demand, cover for absences,
support on ad-hoc projects etc.
First point of contact for People Advisory Teams, Partner Talent
Team, and other business services teams i.e., IT, Payroll/Finance
and Facilities on any issues with starter, mover, leaver processes
Investigate issues and find appropriate solutions; identify areas
for continual improvement
Oversee payroll changes ensuring that all data is processed accurately
Maintain a close liaison with the People Advisory Managers and
Partner Talent Team to ensure that the operational HR support for
the business areas that they support is efficient and effective and
help to harmonise different ways of working across teams
Facilitate the relationship between the people team and external
immigration counsel and provide updates on any changes to sponsored
workers or right to work checks
GDPR champion for the team, working closely with the People
Operations Lead and Data Protection Officer, as required, to ensure
compliance and best practice across people processes
First point of contact for IR35 queries, including liaising with
payroll on any tax implications
Work in collaboration with the Information Security team to ensure
all people processes are compliant e.g., background screening and leavers
Support the People Operations Lead in developing the P&TD
online filing system (iManage) and standards for filing documentation
Ensure all people policies, templates and forms are kept updated
and accessible; draft new policies, as required
Maintain P&TD intranet pages ensuring they are kept up to
date, engaging and informative
Produce communications on behalf of the wider people team as and
when required
HR information systems & reporting
Support the People Operations Lead with streamlining and
automating processes and the rollout of any new HRIS modules
Oversee the implementation of systems documentation such as user
guides and workflows
Oversee the production of regular and ad-hoc reports, management
information and data analysis and interpret data in a clear and
meaningful way to help inform decisions
Liaise with other business services teams on data that is cross
functional e.g., Finance, IT, as required
Team management
Identify individual learning and development needs and take steps
to address proactively ensuring timely feedback is given
Provide guidance, coaching and mentoring to People Assistants
across all relevant HR disciplines
Conduct regular Quarterly Conversations (QC's) for direct reports
Skills, experience and attributes
Experience of working within a HR shared services (Operations)
team (E)
Demonstrated ability to implement new processes, initiatives, or
programmes (E)
Excellent HRIS (SAP Success Factors desirable) and Microsoft
office skills (E)
Experience with ServiceNow or other HR case management tools (E)
Collaborative and adaptable approach with a global mindset (E)
Good understanding of UK employment law, UK immigration
regulations and GDPR (E)
Comfortable juggling multiple tasks, work under pressure and meet
deadlines (E)
Proactive, problem-solver with the confidence to take ownership of
tasks/projects and drive them forward (E)
Demonstrates initiative and can proactively contribute ideas,
views, and recommendations (E)
Excellent interpersonal and communication skills (both verbal and
written) with demonstrated ability to navigate and work effectively
at all levels (E)
