We have an opportunity for a Technical Claims Handler to join a
growing team that handles claims made against professionals on an
outsourced basis.
Working with the Head of Claims and other team members, you will be
responsible for a technical caseload of varied professional indemnity
claims ensuring the delivery of a first class claims experience to
policyholders and accurate reporting to Insurers.
You will be able to identify gaps in information and investigate
notifications effectively protecting the insurer and insured's position. You will be delivering a
service that ensures that the Insured and broker are advised and
guided towards the appropriate outcome. Investigation and
identification of strategy to resolve matters will be essential,
taking into account the cost benefit analysis and commercial
background. You will also have the opportunity to work
collaboratively and with other Claims Handlers and Managers in
training and coaching other team members.
The team
The team provides significant value to the wider RPC law firm as an
internal client through the provision of referral instructions to act
as panel solicitors and is an important aspect of the firm's insurance
business and future strategy.
The team adjusts claims made against
professionals on behalf of leading insurers, acting under delegated
authority levels for pre-litigated matters from first notification
of loss to resolution. The claims are varied, arising out of every
aspect of a professional's practice, and as such they require a
rigorous and accurate assessment of cover, liability, and quantum.
The team continues to manage claims that fall outside of the
delegated authority as an agent of the insurer, reviewing and
managing panel appointment and reporting.
The team is based in RPC's Bristol office at Bridgewater House. This
role will be based in Bristol, and travel to the London office, may be
required from time to time.
Key Responsiblities
Running a full caseload of professional indemnity claims, having
an accurate understanding of the delegated authority principles and
reporting requirements on all matters falling outside of the
delegated authority with minimal supervision, being able to make
strategic decisions in Insurers' best interests.
Supporting the manger(s) in respect of supervision, identification
of training need and delivery of deskside and group training to team members.
Providing excellent customer service at all times, contributing to
being a market leading claims function.
Building and maintaining effective working relationships with all
customers and suppliers to ensure defined service levels are met and exceeded.
Understanding the importance of Service Level Agreements and Key
Performance Indicators of the team and ensuring adherence to these standards.
Ensuring a consistent approach to client claims and implementing
Insurers' reserving policies, so that claims are dealt with fairly
and costs are properly controlled, supported by the use of the most
appropriate approved external suppliers.
Investigating and identification of an Insureds exposure to
claims, identifying and obtaining information relevant to liability
and quantum and providing guidance and assistance to the Insured in
response to complaints and claims, including approving settlement offers.
Negotiating settlement of claims within the delegated authority.
Investigating and reporting to Insurers on policy cover and response.
Actively managing panel solicitors as agent for Insurers,
including reporting where claims fall outside the delegated authority.
Responsible for maintaining and ensuring the completeness,
accuracy, quality, and integrity of data on the electronic case
management system.
Knowledge, skills and experience
Required:
Experience in claims with technical claims knowledge and expertise.
A thorough understanding of relevant legislation and legal
frameworks and the importance of compliance.
Excellent customer service skills, with the ability to deal with
difficult or demanding situations and clients.
Good communication skills, both orally and in writing.
An ability to prioritise effectively and adapt plans, accordingly,
consistently producing high quality work even when meeting tight timescales.
Organised and efficient, able to work on own initiative and as
part of a team.
Good knowledge and confident use of Microsoft office (including
Excel, Word, PowerPoint and Outlook) and ideally previous experience
of working with a case management system.
Advantageous:
LLB Law, GDL, ACII, CILEx or equivalent legal qualifications.
A good working knowledge of law firm operations and pressures;
understanding the need for efficient, timely, cost-effective support.
Experience of relationship management (internal and external).
Previous experience of working with a case management system.
