Job Description

Client Services Coordinator

Role

Business Services

Location

London

Practice Area/Department

Client Services

Job Title

Client Services Coordinator

Position

Full Time - Permanent

Description

Before you meet us, get to know us

RPC is a modern, progressive and commercially-oriented City legal services business. From our offices in the UK, Hong Kong and Singapore we provide advice to both UK and international clients.

What we do

Our legal practice spans a wide range of industry sectors and is broadly split into two discrete areas: insurance and corporates. Working on both contentious and non-contentious matters, our clients range from large multinationals to growth UK corporate firms and other professional practices, and include many household names.

Why we're different

We have a confident, accessible and enterprising approach that sets performance, service and value at the top of the agenda. Our goal is to do the usual things unusually well, make the complex simple and help our internal and external clients build better, stronger businesses.

Business Services at RPC

Working at RPC means being part of a collaborative and creative environment, which is flexible, transparent and friendly. We value our business services teams and recognise that individual contributions at all levels are essential to the success of RPC as a whole.

RPC's business services teams include:

• Brand Marketing & Sales
• Client Services
• Executive Office
• Facilities
• Finance
• Legal Project Management
• Information Technology
• People & Talent Development
• Risk & Compliance
• Secretarial Support

The Client Services team

Our operating principles are:

• To support the delivery of stellar client service across the whole firm
• To have the client perspective at the heart of all we do, to bring the voice of the client alive within the firm and to look at what we deliver through the eyes of the client
• To deliver joined up, easy to use services alongside lawyers and other business services teams

In delivering support to legal teams we strive to deliver a stellar service ourselves by which we mean providing support that is in enhancing clients' experiences of working with the firm; uncomplicated to use; and seamlessly joined up with the support offered by fellow business services teams.

Role overview

A full-time position as an integral part of Client Services team. The purpose of the role is to provide administrative support across primarily the Client Services project workstreams (including Client Listening and Client Experience), and may also be called upon to provide support to wider Client Services workstreams.

Key responsibilities

A typical, but non-exhaustive, list of responsibilities includes:

• Assisting with the Client Listening initiative and associated workstreams
• Assisting with the Client Experience initiative and associated workstreams
• Meeting support, briefing packs, agendas and meeting notes
• Updating intranet pages and uploading blog posts
• Providing project admin support
• Keeping internal records up to date
• Diary and meeting management, including team meeting administration

This role may be called upon to:

• Assist with the production of client reports
• Researching information for ad hoc client requests
• Assist with the completion of client due diligence requests
• Assist with the secondment operational process
• Providing support in the practical coordination of client audits

Position requirements

• Effective time management, proven ability to meet competing demands and deadlines
• Organised, with excellent record-keeping and administrative skills
• Reliable and flexible 'can do' attitude
• Energetic and enthusiastic to learn
• Strong attention to detail
• Effective communication skills (both oral and written)
• Adaptability to be able respond and deliver as the role evolves
• Good interpersonal skills and confidence in dealing with junior and senior colleagues. Stakeholders and clients
• Team player

Experience

• Experience of working in a professional services environment
• Competent MS Office suite, particularly Outlook, Word and Excel

Standard hours

Monday - Friday, 09:30 - 17:30 with flexibility to start early or finish late if required

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