To develop the local Knowledge strategy in line with and in support
of the Firm's global strategy; work with the country Knowledge
Partner, local Knowledge team members, and practicing lawyers to
implement the Knowledge strategy; act as the primary point of contact
for Knowledge support requests and inquiries.
Main responsibilities:
Work with the Director of Knowledge, Markets & Research and
the EMEA+ Senior Knowledge Manager to devise a local Knowledge
strategy for the jurisdiction that is fully aligned with the Firm's
global strategy; design policies, procedures, and standards to
ensure quality parameters are met
In consultation with the country's Knowledge Partner, drive the
implementation of the Knowledge strategy and development of the
Knowledge culture in the jurisdiction; appoint Knowledge Champions
and liaise with lawyers to support where necessary.
Build strong relationships with the local lawyers and Knowledge
community; act as a single point of contact for any queries or
issues, and ensure satisfactory resolution on time; provide all
client-facing teams with Knowledge and technical support, within the
scope of his/her legal expertise and in line with agreed prioritization.
Support local lawyers in the implementation of AI, legal tech and
other innovations in their practices to increase efficiency and
improve client service
Manage and take accountability for the development and collection
of Knowledge content across all practice and industry groups; work
with Specialist Functions to ensure all material is stored in
appropriate Knowledge systems
Ensure that an excellent set of core precedents - automated where
possible - is in place across all practice groups to meet lawyer
needs; identify resources to draft them where necessary.
Identify sector and practice group, and client-specific hot topics
for internal and external current awareness and thought leadership;
write or commission content in consultation with the Specialist Functions
Ensure that all Knowledge resources are made available to all
lawyers in the jurisdiction and provide training and guidance as
appropriate; regularly review usage statistics and gather feedback
to ensure that lawyers' needs are being met
Take ownership within the jurisdiction of all knowledge systems
and drive awareness and adoption; create and maintain appropriate
intranet pages to make key resources readily available to users
Ascertain local legal training needs; plan and execute training
programs accordingly, in consultation with the Specialist Legal
Training Function; co-ordinate the delivery of client training where required
Ensure timely fulfilment of all information and research requests
and proper workflow management, including effective management of
appropriate work priorities and effective communications with lawyers
In consultation with the Information Product Management Specialist
Function, manage the relationships with local vendors to ensure the
information needs of the Firm are met
Monitor developments in knowledge systems and content trends,
identify areas for improvement, and work with key stakeholders to
implement these
Travel requirements: Limited travel expected
About the team
Function
The Knowledge function is a Firm-wide team of nearly 300
professionals, including Knowledge Lawyers, Information &
Research professionals, and a variety of other functional
specialists. The Knowledge function helps the Firm deliver better
legal solutions by producing and providing easy access to
high-quality, relevant legal information for both lawyers and
clients. The focus is on the following areas:
Content: creating, collecting, and providing access to
market-leading precedents, sample documents, practice notes,
training materials, and other knowhow for our lawyers and clients,
reviewing and updating regularly, to ensure that the content is
current and market-leading
Systems: working with the Technology function to design, develop,
and build user-friendly and flexible platforms to store knowhow and
deliver it intuitively to lawyers and clients, adopting common
systems across all offices and practice/industry groups
Culture: striving to establish Knowledge as a core part of every
lawyer role, engaging actively with all lawyers in the Firm and
encouraging them to share their knowhow and expertise with
colleagues as openly as possible; embracing a "one team"
culture within the Firm's Knowledge community ensuring that all team
members create and develop high-quality local content while being
aligned with our global strategy and approach
You will report to: EMEA+ Senior Knowledge Manager
Your direct reports, if any: N/A
Key relationships:
Country Knowledge Partner
Local PG & IG Leadership
PG & IG Knowledge Lawyers
Specialist Knowledge Functions
Information & Research team
About the candidate
Technical skills, qualifications, and experience:
Relevant degree, law degree preferred
Relevant experience of Knowledge Management in a professional
services environment
Ability to manage multiple stakeholders, build strong
relationships virtually, communicate effectively, comfortable
working in large, complex environments, highly credible and persuasive.
Demonstrated ability to drive results and a sense of urgency in
setting strategies and executing against the objectives.
Proven ability to influence, interact, and consult with senior
leaders, strong collaboration skills, and effective stakeholder management
Excellent command of English and preferably Dutch and/or French
language skills (verbal and written) and the confidence to
communicate in a multi-cultural, multi-level environment.
Strong communication skills, and highly credible presentation skills
Personal qualities
These personal qualities represent the shared characteristics of high
performers across Baker McKenzie, regardless of job level and location.
Know-how
Demonstrates the ability to identify the real issue, and to
anticipate requirements and potential consequences; distills a range
of possibilities by thinking in a considered, prudent manner
Has the capacity to take on new ideas and develop knowledge and
think holistically about business and address media, analyst,
employee, and client audiences
Able to move through a variety of tasks requiring different
approaches, knowledge, and expertise, with the agility of mind and
capacity for analysis and synthesis
Dedication
Driven by a strong personal sense of integrity and upholds
exemplary quality standards
Prepares thoroughly, takes responsibility, uses initiative, and is
self-reliant to ensure work progresses to the fullest extent possible
Hardworking and diligent with a keen understanding of client demands
Demonstrates composure when dealing with difficult situations
Personal Impact
Uses complex, coordinated influencing/negotiation strategies,
adapted to people, organizations, and/or the situation, e.g. networks
Builds partnerships based on a common agreement that acknowledges
individual differences but creates a new commonality beyond root
belief large-scale
Creates a positive impression at all times; develops relationships
through collaboration and reciprocity
Negotiates to achieve mutually satisfactory outcomes; shows good
judgment on when to stand strong and when to compromise
Invests in, nurtures, and builds a network of productive relationships
Humanity
Respectful to others, regardless of their position, and earns the
respect of others by being transparent
Has care and concern for others and a genuine interest in others
as people
Treats delicate or confidential issues with discretion
About Baker McKenzie
Complex business challenges require an integrated response across
different markets, sectors, and areas of law. Baker McKenzie's client
solutions provide seamless advice, underpinned by deep practice and
sector expertise, as well as first-rate local market knowledge. Across
more than 70 offices globally, Baker McKenzie works alongside our
clients to deliver solutions for a connected world.
We are committed to promoting diversity and inclusion for all. Our
unique international culture is reflected in the drawing together of a
worldwide family of individuals from diverse cultures and backgrounds
in all of our offices. We encourage the best people -- regardless of
race, religion, or belief if any, gender, gender identity, disability,
sexual orientation, or age -- to fulfill their professional
aspirations with us.
