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Job Title Knowledge Lawyer for the Technology, Media & Telecommunications Industry Group
Job Location South Africa
Job Category Business Services
Practice Group N/A
Support Department Knowledge Management

Role Location

Any Baker McKenzie Office or Center in EMEA

Role Purpose

To manage and execute legal content projects, training and knowledge initiatives for the Group within the context of the Firm's knowledge strategy.

About The Group

The Group is one of the largest groups in the Firm with more than 1,500 lawyers. Key clients of the Group include several leading household name global players in technology, media and telecommunications. Major work includes M&A and advisory and contentious work in areas including tax, IP and data protection. A key focus for the Group is adding an industry lens to all the Firm's legal services. The Group works with several practice groups (and industry groups) to bring together unified service line offerings in cutting edge industry sectors including 5G, AI/Machine learning and interactive entertainment.

Main Responsibilities

To ensure that Knowledge support, content and projects meets the needs of the Group and the Firm's Client & Market and Knowledge strategies. To make first-class knowledge easily available to lawyers, increasing the quality, consistency and/or cost-effectiveness of the advice that Baker McKenzie gives its clients, including:

Knowledge and Expertise

Knowledge support, client facing focus:

  • Provide legal input into client-facing initiatives, including client training and legal content for proposals and other business development resources. Identify Group hot topics, and write, commission and deliver content such as alerts, thought leadership reports and talking points. Support the tailoring of Firm-wide Service Lines to meet the needs of the Group's clients. Curate the TMT module on InsightPlus
  • Educate self about PG/IGs/Group's Industry Key Clients ("IKCs")
  • Collaborate closely with the Group's BDMC team to access client intelligence, ensure client-centricity of Knowledge deliverables and contribute actively to client trainings, conferences, round-tables and similar events
  • Policy initiatives and capacity building. Participate in and respond to policy consultations and regulatory developments

Knowledge support, internal focus:

  • Current awareness and commercial/industry knowhow. Keep abreast and provide regular updates on key trends and developments impacting the Group. Apply an understanding of IKC industries and businesses to all activity. Work with other PGs and IGs to provide the most holistic legal, commercial and industry knowhow possible. Leverage industry periodicals and media to enhance industry knowledge. Involve self with industry bodies, including by coordinating attendance at meetings and calls and by joining working groups and subcommittees
  • Lawyer requests. Respond to ad hoc enquiries from lawyers with on-point, thorough and timely answers. Develop a reputation as a go-to expert
  • Knowhow development and content management. Work with PG and Service Line Knowledge Lawyers to ensure a core foundation of IG knowledge is in place for the Firm's key markets and jurisdictions including precedents (automated where relevant) and samples, ensuring this is leveraged where possible. Ensure that knowhow best practices are being followed throughout the Group and contribute to developing them. Ensure that knowhow is collected, searchable and readily and easily accessible by fee earners
  • Training. Identify the Group's training needs linked to Group and Firm strategy. Meet training needs by delivering, participating in and promoting training. Leverage firm resources and processes to produce training materials and courses efficiently and of the highest possible quality

Service Orientation

  • Relationships. Promote an integrated, "one global team" mind-set among the Knowledge team and implement and influence the knowledge culture throughout the Group. Build lasting relationships throughout the Firm through collaboration, mutual respect and a reputation for competence. Ensure that Knowledge work for the Group is recognized and rewarded. Connect the Group's work with the work of Knowledge Lawyers in other practice and industry groups for wider benefit
  • Advocate and be a positive spokesperson for Knowledge. Nurture relationships with trainees and junior lawyers. Support diversity and inclusion, CSR, Firm sustainability initiatives and pro bono activities

Work Management

  • Operations and innovation. Proactively seek ways to improve your own and team's service and efficiency and contribute to best practices. Actively participate in Knowledge projects. Promote greater use of offshore Service Centers, integrated use of project managers and other technology tools to manage costs and improve efficiency in the Group
  • Systems. Support and drive adoption of Knowledge systems. Take ownership of delivery. Schedule one-on-one meetings and presentations to promote Knowledge systems
  • Strategy, alignment and integration. Understand and promote the Group's business and Knowledge plans. Structure time and priorities in accordance with the Group's business and Knowledge plans and provide input into them

Travel Requirements

some travel may be required

About The Team


The Knowledge function is a global team of nearly 300 professionals, including Knowledge Lawyers, Information & Research team members, and a variety of other functional specialists. Our purpose is to help the Firm deliver better legal solutions by producing and making easily accessible high quality, relevant legal information for lawyers and clients. In pursuance of this high-level goal, our focus is on three key, strategic areas:

  • Content. We create, collect and make available market-leading content in the form of precedents, sample documents, practice notes, training materials and other knowhow for our lawyers and clients to use, ensuring that this is regularly reviewed and, where relevant, updated so that it remains current.
  • Systems. We work with our IT colleagues to design, develop and build user-friendly but flexible platforms to store knowhow and deliver it intuitively to our lawyers and clients in a timely and effective way, adopting common systems across all offices and practice/industry groups.
  • Culture. We strive to establish Knowledge as a core part of every lawyer's role, engaging actively with all lawyers in the Firm and encouraging them to share their own knowhow and expertise with colleagues as openly as possible. We also adopt a "one team" culture within the Knowledge Community across the network, ensuring that all team members are aligned with our global strategy and approach. Our content must be local, but our systems, policies and processes should, wherever possible, be global.

This role will report to the Lead Knowledge Lawyer for Group (noting key relationships below).

The key relationships of this role are with the the partners and lawyers in the Group, as well as practice group lawyers who have expertise relevant to the Group. You will receive day-to-day project assignments and overall direction from the Group's Lead Knowledge Lawyer as well as the Group's chair and steering committee.

You must liaise closely with other members of the Professional and Business Services team - especially within the Knowledge function - to ensure that Knowledge projects and initiatives are carried out consistently with the firm's overall business objectives and its Knowledge strategy.

About The Candidate

Technical skills, qualifications and experience

  • Law degree
  • Current license to practice law (or eligibility for one)
  • Substantial experience as a practicing lawyer with direct involvement in the Technology, Media & Telecommunications area and industries
  • Expertise in drafting legal documents (precedents) in English
  • Ability to assist in running Technology, Media & Telecommunications-related client events
  • Excellent English language skills (verbal and written) and the confidence to communicate in a multi-cultural, multi-level environment
  • Experience of working directly with senior counterparts on strategy and execution
  • Excellent time management and organizing skills; ability to prioritise and manage time to meet deadlines
  • Strong word processing and spreadsheet skills
  • Experience in or willingness to learn document automation and other legal tech

Personal qualities

These personal qualities represent the shared characteristics of high performers across Baker McKenzie, regardless of job level and location.

Know how

  • Keeps across key developments in all relevant areas and demonstrates the ability to develop substantive authority in relation to the Firm's specialist fields
  • Demonstrates the ability to identify the real issue, and to anticipate requirements and potential consequences; distils a range of possibilities by thinking in a considered, prudent manner
  • Able to move through a variety of tasks requiring different approaches, knowledge, and expertise, with agility of mind and capacity for analysis and synthesis


  • Driven by a strong personal sense of integrity and upholds exemplary quality standards
  • Prepares thoroughly, takes responsibility, uses initiative and is self reliant to ensure work progresses to the fullest extent possible
  • Hardworking and diligent with a keen understanding of client demands
  • Demonstrates composure when dealing with difficult situations

Personal Impact

  • Creates a positive impression at all times; develops relationships through collaboration and reciprocity
  • Negotiates to achieve outcomes that are mutually satisfactory; shows good judgement on when to stand strong and when to compromise
  • Invests in, nurtures and builds a network of productive relationships


  • Respectful to others, regardless of their position, and earns the respect of others by being transparent
  • Has care and concern for others and a genuine interest in others as people
  • Treats delicate or confidential issues with grace and discretion.

Why Join Us?

Baker McKenzie is a truly global law firm. Founded in 1949, we advise many of the world's most dynamic and successful business organisations through our 13,200 people in 78 offices in 46 countries. Yet big does not mean impersonal. We work hard to ensure that everyone knows their role and has the support they need to perform it to the highest standard. Our culture encourages this - how we work, think and behave in a collaborative and fulfilling way.

Baker McKenzie helps clients overcome the challenges of competing in the global economy. We solve complex legal problems across borders and practice areas. Our unique culture, developed over 65 years, enables our people to understand local markets and navigate multiple jurisdictions, working together as trusted colleagues and friends to instill confidence in our clients. This is an exciting time to join us as we invest in and further develop our Professional & Business Services organization, providing rewarding and challenging career opportunities in all of our world-class business functions.

We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people -- regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age -- to fulfil their professional aspirations with us.

To Apply

Please click on the Apply icon to start the online application process for this role.


Please note Baker McKenzie does not accept unsolicited CVs.

Our Commitment to Diversity & Inclusion

As the first truly global law firm, diversity and inclusion are foundational to our culture and strategic vision. We are a Firm of individuals from across the globe with different backgrounds, ideas, and points of view who collegially work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources, including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, parental status, education, social background and life experience of our people.

Our global strategy is focused on our people, our culture, our clients and the communities where we operate. In 2019 we enacted ambitious new targets related to gender, racial and ethnic diversity at the Firm. These targets are viewed as a floor, not a ceiling, to advancing underrepresented groups, and they are backed by a variety of strategic initiatives aimed at achieving our goals. Our strategic vision is supported in London by six active employee led networks which champion diversity, lead on a number of internal campaigns and deliver a range of activity to celebrate differences in identity, inclusion, and key dates throughout the year including: LGBT+ History Month, International Women's Day, International Trans Day of Visibility, Mental Health Awareness Week, Pride, Black History Month, Social Mobility Week, International Day of Disabled Persons and many more!