To join our Front of House team permanently with a shift pattern from
Monday - Friday (07.30 - 18:00). Occasional late shift cover may be
required (13.30 - 21.30).
The Front of House team is responsible for providing a standard of
excellence for client care services to all visitors and callers. As
the face and voice of the Firm and the first point of contact for
clients and staff, this is a key hire for the London office.
The role holder will have a mobile approach working on our
ground-floor and 12th-floor client reception desks, greeting visitors
positively, and dealing with administrative tasks in a professional
manner. They will be dealing with client telephone queries whilst
providing first-class service and knowledge to callers, data input,
and booking of meeting room requests. The role holder should ideally
thrive in a people-driven environment, enjoy challenges, have high
attention to detail, and enjoy delivering an exceptional client experience.
Main Responsibilities
Provide a high level of client care in all activities,
demonstrating professionalism and attention to detail at all times
for all visitors to the building
Act as an ambassador with full knowledge and rotational service
support to both the Ground Floor main reception and 12th Floor
client floor
Deal with all clients, either in person or via the telephone, in a
courteous and highly professional manner delivering strong client care
Fully adhere to agreed standards and procedures for all tasks
undertaken including Health & Safety, event management support,
and security team assistance
Activate and provide support to both employees and visitors with
any app queries including use of temp cards etc.
Update and check daily conference room bookings and advanced
meetings in readiness for required standards
Book any concierge requests - Flowers, gifts, etc, per the
instructions given, and ensure adequate records are kept
Ensure that the conference rooms and front of house areas are kept
tidy and in good working order to the required standard
Deal with client admin requests etc., promptly and per the
instructions given
Deal with administrative tasks as and when required.
Participate in Team Meetings and provide regular feedback
Conduct 1:1 meetings with the Manager to ensure work efficiency
and personal development
All team members are required to be fire wardens and have security
awareness training
About the team
Function
Our Operations function supports and manages the day-to-day
operations of the Firm, providing expert and in-market support
regarding office management, office services and facilities, real
estate management, risk management, and secretarial and administrative services.
This role will report to Front of House Manager.
The key relationships for this role are all employees and external clients.
About the candidate
Technical skills, qualifications and experience
PC literate including, Microsoft Word, Excel, and PowerPoint
Manage room bookings via a dedicated application
Previous Law firm or professional services experience recommended
Solid demonstration of excellent client care
First-class communication skills with positive interaction with clients/staff
Culture of Friendship
Accountability and problem-solving skills
Ability to work under pressure with a calm disposition
Ability to meet deadlines and prioritize work unsupervised
Proactive and able to provide a client-focused service
Excellent telephone manner
Smart and professional in appearance
Displays emotional intelligence, sensitivity, and confidentiality
at all times
Good timekeeping
Willingness & enthusiasm
Ability to work as part of a team, flexible & helpful approach
to work
Willing to be flexible and agile in terms of work allocated
Highly motivated, resilient, and proactive
Willingness to become a first aider
Respects and enjoys the diversity of cultural, social, and
academic backgrounds found in the Firm
Personal qualities
These personal qualities represent the shared characteristics of high
performers across Baker McKenzie, regardless of job level and location.
Know how
Keeps across key developments in all relevant areas and
demonstrates the ability to develop substantive authority in
relation to the Firm's specialist fields
Demonstrates the ability to identify the real issue, and to
anticipate requirements and potential consequences; distils a range
of possibilities by thinking in a considered, prudent manner
Able to move through a variety of tasks requiring different
approaches, knowledge, and expertise, with agility of mind and
capacity for analysis and synthesis
Dedication
Driven by a strong personal sense of integrity and upholds
exemplary quality standards
Prepares thoroughly, takes responsibility, uses initiative and is
self reliant to ensure work progresses to the fullest extent possible
Hardworking and diligent with a keen understanding of client demands
Demonstrates composure when dealing with difficult situations
Personal Impact
Creates a positive impression at all times; develops relationships
through collaboration and reciprocity
Negotiates to achieve outcomes that are mutually satisfactory;
shows good judgement on when to stand strong and when to compromise
Invests in, nurtures and builds a network of productive relationships
Humanity
Respectful to others, regardless of their position, and earns the
respect of others by being transparent
Has care and concern for others and a genuine interest in others
as people
Treats delicate or confidential issues with grace and discretion.
Why Join Us?
Baker McKenzie is a truly global law firm. Founded in 1949, we advise
many of the world's most dynamic and successful business organisations
through our 13,200 people in 74 offices in 45 countries. Yet big does
not mean impersonal. We work hard to ensure that everyone knows their
role and has the support they need to perform it to the highest
standard. Our culture encourages this - how we work, think and behave
in a collaborative and fulfilling way.
In London you will be part of a 1,000 person office, which is also
our largest office globally. Originally opened in 1961, Baker McKenzie
London is well established in the UK as a leading international law
firm and is regularly involved in some of the country's most
high-profile legal matters. We can offer you the work, pride and
experience of being part of a leading law firm but in a local office
environment that is hardworking, friendly and supportive.
The strength of the firm and our culture is evidenced by a number of
recent awards, including:
Thomson Reuters (formerly Acritas' Sharplegal) Global Elite Law
Firm Brand Index, 2010- 2022 - ranked 1st
The Times Top 100 Graduate Employers 2021-2022: currently ranked 52nd
Thomson Reuters ranked the Firm No. 1 for cross-border deals for
the last 12 years. More than 70% of our deals are cross-border.
For the 14th consecutive year, the Firm was ranked first for deals
with emerging market involvement, by both number of announced and
completed deals.
Law360 ranked the Firm as one of the 400 Largest US Law Firms in
in its annual survey in 2020.
Identified as one of the Hall of Fame for best law firms for women
by Working Mother magazine, 2011-2021.
Received a a Gold Award in Stonewall's Global Workplace Equality
Index of Top Global Employers for LGBTQ+ Inclusion.
Ranked as one of the Top 20 Employers in the 2023 Social Mobility
Employer Index.
Received Double Certification for earning top marks in the 2022
Corporate Equality Index and Equidad MX of the Human Rights Campaign
Foundation.
Winner of the Europe Mentorship Programme - International Firm
award in the Euromoney Women in Business Law Europe Awards 2021
Winner of the Gender Diversity International Firm, Talent
Management International Firm, and Work-Life Balance International
Firm awards in the Euromoney
Women in Business Law Asia Awards 2021
Have a look at our YouTube
channel to find out more about us!
To Apply
Please click on the Apply icon to start the online application
process for this role. We will then be in touch with you once we have
reviewed your application.
For more information about this position or to discuss any
adjustments you may require during the process please contact in
confidence, Vanessa Renforth (Recruitment Manager) at +442070725731 or
Vanessa.Renforth@bakermckenzie.com
Please note Baker McKenzie does not accept unsolicited CVs. Please clickhere
for details of our Agency Policy and commitment to sourcing directly.
Commitment to Inclusion, Diversity & Equity
As the first truly global law firm, diversity and inclusion are
foundational to our culture and strategic vision. We are a Firm of
individuals from across the globe with different backgrounds, ideas,
and points of view who collegially work together to solve complex
problems and design practical solutions for our clients. Our multiple
perspectives come from many sources, including the diverse ethnicity,
culture, gender, nationality, age, sex, sexual orientation, gender
identity and expression, disability, parental status, education,
social background and life experience of our people.
Our global strategy is focused on our people, our culture, our
clients and the communities where we operate. In 2019 we enacted
ambitious new targets related to gender, racial and ethnic diversity
at the Firm. These targets are viewed as a floor, not a ceiling, to
advancing underrepresented groups, and they are backed by a variety of
strategic initiatives aimed at achieving our goals. Our strategic
vision is supported in London by six active employee led networks
which champion diversity, lead on a number of internal campaigns and
deliver a range of activity to celebrate differences in identity,
inclusion, and key dates throughout the year including: LGBT+ History
Month, International Women's Day, International Trans Day of
Visibility, Mental Health Awareness Week, Pride, Black History Month,
Social Mobility Week, International Day of Disabled Persons and many more!
Baker McKenzie London has been accredited by Disability Confident,
joining over 18,000 organisations that have signed up to help change
behaviours and cultures in businesses, networks and communities and
reap the benefits of inclusive recruitment practices.
