Job Description
Business Transformation Lead (12 Month Fixed Term Contract)
Job Location
London
Job Category
Business Services
Practice Group
N/A
Support Department
Knowledge Management
Job Title
Business Transformation Lead (12 Month Fixed Term Contract)
Description
Location: Any Baker McKenzie Office or Center in EMEA
Role Purpose
To drive business and organizational change to enhance the efficiency
and effectiveness of client service delivery via Gen AI
implementation, digital content solutions, and quality.
Baker McKenzie is further modernizing its digital content platforms
to better support its lawyers and business professionals by optimizing
content and data within the Microsoft environment. This
transformational program sits within the context of and aligns with a
continued focus on quality.
As part of the broader project team, the role holder is pivotal in
supporting these strategic firmwide transformational projects, working
with Partners, Lawyers, Business Professionals, and external
stakeholders to drive change to people, processes, and technology
across the Firm, and provide subject matter expertise in effective
transformational change management, stakeholder communication and
engagement and implementation of new digital and GenAI solutions to
drive efficiencies.
This global position demands simultaneous involvement in various
workstreams and programs across different time zones and locations.
Main Responsibilities
- Coordinate large-scale, multi-dimensional global projects while
overseeing the implementation of both predefined and new initiatives
and solutions, and shaping initiatives as they progress, including
overseeing the implementation of a new digital workplace solution
- Drive organizational change and provide comprehensive project and
transformational expertise, drawing from the experience of global
change programs. Collaborate with program teams to steer project
direction and ensure cohesive change management strategies
- Implement proactive stakeholder management strategies, including
organizational change, communications, training, and engagement, and
tailor deliverables to suit individual audience needs
- Implement a robust communication strategy to keep all parties
informed and engaged and foster a collaborative environment that
encourages innovation and problem-solving among team members.
Utilize internal communications to facilitate change and align
project activities with organizational goals
- Identify and allocate resources, both people and material for
successful implementation
- Collaborate with various stakeholders to pilot and execute
projects to ensure project milestones are met within set timelines,
budget, and quality criteria. Ensure all workstreams comply with the
established project timelines and budget constraints
- Collaborate with project leads to define goals, actions, and
success metrics for each workstream. Conduct regular reviews and
adapt strategies as necessary to meet the evolving needs of the project
- Conduct thorough risk and issue analysis and management, with a
strong focus on the identification, analysis, response, and
escalation of key project risks and issues, with a good
understanding of risks in a legal context
- Partner with Technology teams, workstream leads, and SMEs to
ensure the identification, transition, and management of content and
data takes place effectively and per Firm strategies and best practice
- Coordinate testing, evaluation, use cases, and the deployment of
GenAI products for legal work, ensuring adherence to governance and processes
- Assist in the implementation of a comprehensive quality program
that aligns with firm-wide standards
- Establish effective tracking systems for monitoring quality
metrics across various departments ensuring also appropriate
tracking and reporting methods and meaningful responsibility and accountability
- Develop and manage project deliverables and decisions including
charters, scope definition, project plans, resource plans, project
schedules, status reports, and project dashboards, ensuring
compliance against the agreed project framework, methodologies, and
governance of the highest quality and meeting or exceed stakeholder
needs and expectations
About The Team
Function
The Knowledge function is a firm-wide team of nearly 300
professionals, including Knowledge Lawyers, Information & Research
professionals, and various other functional specialists. The Knowledge
function helps the firm deliver better legal solutions by producing
and providing easy access to high-quality, relevant legal information
for lawyers and clients. The focus is on the following areas:
- Content - creating, collecting, and providing access to
market-leading precedents, sample documents, practice notes,
training materials, and other knowhow for our lawyers and clients,
reviewing and updating regularly, to ensure that the content is
current and market-leading
- Systems - working with the Technology function to design, develop,
and build user-friendly and flexible platforms to store knowhow and
deliver it intuitively to lawyers and clients, adopting common
systems across all offices and practice/industry groups
- Culture - striving to establish Knowledge as a core part of every
lawyer's role, engaging actively with all lawyers in the firm and
encouraging them to share their know-how and expertise with
colleagues as openly as possible; embracing a "one team"
culture within the Firm's Knowledge community ensuring that all team
members create and develop high-quality local content while being
aligned with our global strategy and approach
This role will report to the Global Director of Knowledge.
The key relationships of this role are with the following:
- Partners, Associates, Knowledge Lawyers, Business Functions,
Practice Groups, and external stakeholders/vendors to drive and
facilitate business and organizational change across the Firm.
- Functional leadership for Knowledge
- Knowledge Specialists
- External vendors and consultants
- Members of the Technology teams
- Partners and lawyers involved in the programs
- Knowledge lawyers and In-market research librarians
- Knowledge partners
About The Candidate
Technical skills, qualifications and experience
- Extensive experience leading transformation and organizational
change programs within a consultancy firm, professional services,
legal, or IT industry, with proven expertise in leading teams of
project, change, and operational managers
- Experience in a legal environment, professional services, and/or
knowledge management, ideally from complex matrix organizations is
highly desirable
- Experience with GenAI solutions and leading GenAI evaluation and
implementation projects highly desirable
- Project management expertise in business transformation and
extensive experience with a wide range of diverse business projects
are preferred
Business acumen and commercial awareness are preferred
- Excellent collaboration skills and comfortable with an agile and
iterative testing and implementation process that includes accepting
and addressing feedback from a diverse stakeholder group
- Affiliative, and respectful, with strong and influential
presentation skills to communicate fact, reason, and vision,
establishing credibility, trustworthiness, and dependability
- Excellent communication skills with both team members and internal
and external business stakeholders and comfortable mediating between
stakeholder needs, business objectives, and technical feasibility
- Extensive experience in stakeholder management at all levels of
the organization, has gravitas with senior leadership, adept at
tailoring communications to suit specific audiences
- Continued drive for excellence and high quality, despite frequent
iterations, changes in priority, scope, and stakeholder dynamics
- Strong ability to navigate ambiguity, offering clear direction and
well-founded recommendations
- Meticulous attention to detail
Personal qualities
These personal qualities represent the shared characteristics of high
performers across Baker McKenzie, regardless of job level and location.
Know-how
- Demonstrates the ability to identify the real issue, and to
anticipate requirements and potential consequences; distills a range
of possibilities by thinking in a considered, prudent manner
- Has the capacity to take on new ideas and develop knowledge and
think holistically about business and address media, analyst,
employee, and client audiences
- Able to move through a variety of tasks requiring different
approaches, knowledge, and expertise, with the agility of mind and
capacity for analysis and synthesis
Dedication
- Driven by a strong personal sense of integrity and upholds
exemplary quality standards
- Prepares thoroughly, takes responsibility, uses initiative, and is
self-reliant to ensure work progresses to the fullest extent possible
- Hardworking and diligent with a keen understanding of client demands
- Demonstrates composure when dealing with difficult situations
Personal Impact
- Uses complex, coordinated influencing/negotiation strategies,
adapted to people, organizations, and/or the situation, e.g. networks
- Leverages direct reports to facilitate increased collaboration
across the organization
- Builds partnerships based on a common agreement that acknowledges
individual differences but creates a new commonality beyond root
belief large-scale
- Creates a positive impression at all times; develops relationships
through collaboration and reciprocity
- Negotiates to achieve mutually satisfactory outcomes; shows good
judgment on when to stand strong and when to compromise
- Invests in, nurtures, and builds a network of productive relationships
Humanity
- Respectful to others, regardless of their position, and earns the
respect of others by being transparent
- Has care and concern for others and a genuine interest in others
as people
- Treats delicate or confidential issues with discretion
Personal qualities
These personal qualities represent the shared characteristics of high
performers across Baker McKenzie, regardless of job level and location.
Know how
- Demonstrates the ability to identify the real issue, and to
anticipate requirements and potential consequences; distills a range
of possibilities by thinking in a considered, prudent manner
- Has the capacity to take on new ideas and develop knowledge and
think holistically about business and address media, analyst,
employee, and client audiences
- Able to move through a variety of tasks requiring different
approaches, knowledge, and expertise, with the agility of mind and
capacity for analysis and synthesis
Dedication
- Driven by a strong personal sense of integrity and upholds
exemplary quality standards
- Prepares thoroughly, takes responsibility, uses initiative and is
self reliant to ensure work progresses to the fullest extent possible
- Hardworking and diligent with a keen understanding of client demands
- Demonstrates composure when dealing with difficult situations
Personal Impact
- Uses complex, coordinated influencing/negotiation strategies,
adapted to people, organizations, and/or the situation, e.g. networks
- Leverages direct reports to facilitate increased collaboration
across the organization
- Builds partnerships based on a common agreement that acknowledges
individual differences but creates a new commonality beyond root
belief large-scale
- Creates a positive impression at all times; develops relationships
through collaboration and reciprocity
- Negotiates to achieve mutually satisfactory outcomes; shows good
judgment on when to stand strong and when to compromise
- Invests in, nurtures, and builds a network of productive relationships
Humanity
- Respectful to others, regardless of their position, and earns the
respect of others by being transparent
- Has care and concern for others and a genuine interest in others
as people
- Treats delicate or confidential issues with grace and discretion.
Why Join Us?
Baker McKenzie is a truly global law firm. Founded in 1949, we advise
many of the world's most dynamic and successful business organisations
through our 13,200 people in 74 offices in 45 countries. Yet big does
not mean impersonal. We work hard to ensure that everyone knows their
role and has the support they need to perform it to the highest
standard. Our culture encourages this - how we work, think and behave
in a collaborative and fulfilling way.
In London you will be part of a 1,000 person office, which is also
our largest office globally. Originally opened in 1961, Baker McKenzie
London is well established in the UK as a leading international law
firm and is regularly involved in some of the country's most
high-profile legal matters. We can offer you the work, pride and
experience of being part of a leading law firm but in a local office
environment that is hardworking, friendly and supportive.
The strength of the firm and our culture is evidenced by a number of
recent awards, including:
- Thomson Reuters (formerly Acritas' Sharplegal) Global Elite Law
Firm Brand Index, 2010- 2022 - ranked 1st
- The Times Top 100 Graduate Employers 2021-2022: currently ranked 52nd
- Thomson Reuters ranked the Firm No. 1 for cross-border deals for
the last 12 years. More than 70% of our deals are cross-border.
- For the 14th consecutive year, the Firm was ranked first for deals
with emerging market involvement, by both number of announced and
completed deals.
- Law360 ranked the Firm as one of the 400 Largest US Law Firms in
in its annual survey in 2020.
- Identified as one of the Hall of Fame for best law firms for women
by Working Mother magazine, 2011-2021.
- Received a a Gold Award in Stonewall's Global Workplace Equality
Index of Top Global Employers for LGBTQ+ Inclusion.
- Ranked as one of the Top 20 Employers in the 2023 Social Mobility
Employer Index.
- Received Double Certification for earning top marks in the 2022
Corporate Equality Index and Equidad MX of the Human Rights Campaign Foundation.
- Winner of the Europe Mentorship Programme - International Firm
award in the Euromoney Women in Business Law Europe Awards 2021
- Winner of the Gender Diversity International Firm, Talent
Management International Firm, and Work-Life Balance International
Firm awards in the Euromoney
Women in Business Law Asia Awards 2021
Have a look at our
YouTube
channel to find out more about us!
To Apply
Please click on the Apply icon to start the online application
process for this role. We will then be in touch with you once we have
reviewed your application.
For more information about this position or to discuss any
adjustments you may require during the process please contact in
confidence, David Roberts, Recruitment Manager, at David.Roberts@bakermckenzie.com
Please review our Applicant Privacy Notice
here
NO AGENCIES PLEASE
Please note Baker McKenzie does not accept unsolicited CVs. Please click
here
for details of our Agency Policy and commitment to sourcing directly.
Commitment to Inclusion, Diversity & Equity
As the first truly global law firm, diversity and inclusion are
foundational to our culture and strategic vision. We are a Firm of
individuals from across the globe with different backgrounds, ideas,
and points of view who collegially work together to solve complex
problems and design practical solutions for our clients. Our multiple
perspectives come from many sources, including the diverse ethnicity,
culture, gender, nationality, age, sex, sexual orientation, gender
identity and expression, disability, parental status, education,
social background and life experience of our people.
Our global strategy is focused on our people, our culture, our
clients and the communities where we operate. In 2019 we enacted
ambitious new targets related to gender, racial and ethnic diversity
at the Firm. These targets are viewed as a floor, not a ceiling, to
advancing underrepresented groups, and they are backed by a variety of
strategic initiatives aimed at achieving our goals. Our strategic
vision is supported in London by six active employee led networks
which champion diversity, lead on a number of internal campaigns and
deliver a range of activity to celebrate differences in identity,
inclusion, and key dates throughout the year including: LGBT+ History
Month, International Women's Day, International Trans Day of
Visibility, Mental Health Awareness Week, Pride, Black History Month,
Social Mobility Week, International Day of Disabled Persons and many more!
Baker McKenzie London has been accredited by Disability Confident,
joining over 18,000 organisations that have signed up to help change
behaviours and cultures in businesses, networks and communities and
reap the benefits of inclusive recruitment practices.
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