Business Support Services Administration Team Leader
Location
Birmingham
Description
We have an exciting opportunity
for an experienced Team Leader to join us and manage the Business
Support Services Administration team in our Birmingham office. The
Business Support Services Department provides excellent
administrative support to our lawyers, across our four legal
departments and offices in the firm.
In this role, you will lead,
develop and coach the Business Support Services teams. You will also
build excellent relationships with our lawyers, with the aim of
delivering an outstanding administrative support service to the firm.
This is a mainly office based
role, with around one day per week working from home. The hours are
Monday to Friday, 9am to 5.15pm. Occasionally, you may be required
to travel to our other offices in Bristol, London and Leeds.
Main Responsibilities
Oversee the day to day running
of the Business Support Services Administration team
Build relationships with our
lawyers to understand the work and proactively prioritise tasks
Encourage an excellent customer
service environment, ensuring that our processes reflect this
Coach and develop your team,
including performance reviews, setting objectives and holding
regular one to ones with your reports
Recruit and train new team
members as needed
Work closely with the Business
Support Services Administration Manager, Operations Manager and HR
to develop policies and procedures which cover operational
processes, compliance, performance and attendance
Identify opportunities for
improvement, to ensure we operate efficiently and in line with
best practice
Play an active role in
supporting business change taking place in the firm, and
participate in relevant projects
Ensure equipment is properly maintained
Have a working knowledge of
health and safety requirements
The Ideal Candidate
Fair and supportive management style
Effective and professional
communicator at all levels, both written and verbal
Able to build strong working
relationships with your team and across the wider firm
Self-motivated, with the ability
to lead by example
Ability to manage and support change
Excellent attention to detail
Knowledge of administrative
processes such as printing, scanning, electronic filing and post
Experience working within a
customer service/professional services environment
About the Firm
Bevan Brittan is a UK-Top 100
commercial law firm providing a comprehensive range of legal
services from offices in Birmingham, Bristol Leeds and London.
The firm advises businesses across
construction, energy & resource management, higher education and
financial services, complementing the firm's market leadership
within housing, local government and health and social care.
We currently employ over 600
employees, including 90 Partners, and our award-winning teams
provide construction, commercial, corporate, property, regulatory,
employment and litigation (commercial and clinical negligence) legal
advice and is one 'The Times Best Law Firms 2024'.
Bevan Brittan is an equal
opportunities employer and welcomes applicants from all backgrounds.
Work-life Balance
We offer a substantial benefits
package to all employees, which includes 25 days holiday (plus the
option to buy up to an additional 5 days), a generous pension scheme
and private medical insurance through Vitality (including
"phone a GP service", discounted gym membership and
'Vitality' Partner discounts).
All of our people are entitled to
a biannual private health assessment through Nuffield Health and are
included in the group life assurance scheme. We also have an
Employee Assistance Programme (free telephone support and
counselling service) and a cycle scheme (Save Tax & NI on a bike
for cycling to work).
Responsible Business
To us, being a responsible
business is second nature; a core part of Bevan Brittan's identity,
running through our culture and embodied by the clients we serve.
Bevan Brittan seeks to play an
active role within its local office communities. Through regular
fundraising events, support for local initiatives and annual charity
donations at Christmas, we have established a culture of giving
within the firm. This has laid the foundations for our Responsible
Business strategy.
We want to demonstrate our
commitment to these causes through action rather than words;
colleagues from across the firm are already heavily involved, living
and breathing the four pillars of our Responsible Business strategy:
Community Engagement
Diversity & Inclusion
Wellbeing
Environmental Sustainability
Collectively, these four pillars
ensure we look after our colleagues' wellbeing; offer an environment
in which all can progress on merit, regardless of personal
circumstances or background; give something back to the communities
in which we work; and protect the environment.