Business Support Services Administration Team Leader
Location
Birmingham
Description
Make a Real Impact
Bevan Brittan is a leading
commercial law firm. Alongside our recognised expertise in housing,
local government, and health and social care, we are specialists in
the construction, energy and resource management, higher education
and financial services sectors.
Supported by our valued business
services professionals, our award-winning and growing legal teams
provide almost 2,000 organisations with commercial, corporate,
property, finance, regulatory, employment and litigation (commercial
and clinical negligence) legal and advisory services.
As a responsible business, we
embrace four values: Relationships, Reputation, Responsible and
Results. These give us a sense of purpose. They influence the
decisions we make and how we work with each other. Importantly, they
motivate us to deliver meaningful outcomes for our clients and the
communities that we're part of.
Consistently recognised as one of
The Times Best Law Firms and highly ranked across the legal
directories, we are proud of our hard-earned reputation. Our 2023/24
financial results confirmed both revenue and profit growth for an
eleventh consecutive year, ensuring our ability to continue
investing in our people.
Looking to the future, we're
targeting ambitious growth and success. And we're looking for the
best people to be part of it.
Join a team of experts and progressive thinkers
The role
We have an exciting opportunity
for an experienced Team Leader to join us and manage the Business
Support Services Administration team in our Birmingham office. The
Business Support Services Department provides excellent
administrative support to our lawyers, across our four legal
departments and offices in the firm.
In this role, you will lead,
develop and coach the Business Support Services teams. You will also
build excellent relationships with our lawyers, with the aim of
delivering an outstanding administrative support service to the firm.
This is a mainly office based
role, with around one day per week working from home. The hours are
Monday to Friday, 9am to 5.15pm. Occasionally, you may be required
to travel to our other offices in Bristol, London and Leeds.
Main Responsibilities
Oversee the day to day running
of the Business Support Services Administration team
Build relationships with our
lawyers to understand the work and proactively prioritise tasks
Encourage an excellent customer
service environment, ensuring that our processes reflect this
Coach and develop your team,
including performance reviews, setting objectives and holding
regular one to ones with your reports
Recruit and train new team
members as needed
Work closely with the Business
Support Services Administration Manager, Operations Manager and HR
to develop policies and procedures which cover operational
processes, compliance, performance and attendance
Identify opportunities for
improvement, to ensure we operate efficiently and in line with
best practice
Play an active role in
supporting business change taking place in the firm, and
participate in relevant projects
Ensure equipment is properly maintained
Have a working knowledge of
health and safety requirements
What we are looking for from you
Fair and supportive management style
Effective and professional
communicator at all levels, both written and verbal
Able to build strong working
relationships with your team and across the wider firm
Self-motivated, with the ability
to lead by example
Ability to manage and support change
Excellent attention to detail
Knowledge of administrative
processes such as printing, scanning, electronic filing and post
Experience working within a
customer service/professional services environment
Work with approachable people
When we ask colleagues what makes
Bevan Brittan a great place to work, the most popular thing they say
is "the people". The overwhelming consensus is that we
make time for each other. We welcome questions and support each
other. Naturally, we look for new colleagues who align with our
values.
Supported to be your best
Learning, Development & Progression
We're committed to supporting your professional and personal
development needs.This means that we offer a range of tailored
training courses and you will have lots of opportunity to learn from
those around you. We actively encourage progression and this is
reflected in our annual review and promotion processes. You will be
supported by your line manager to achieve your full potential.
Wellbeing
As a Bevan Brittan employee, you'll have access to a variety of
services that support your wellbeing. We've pledged our commitment to
The Mindful Business Charter and lots of our people contribute to our
Wellbeing Responsible Business strand, which organises an annual
calendar of wellbeing events and initiatives.
Benefits
A minimum of 25 days holiday
(plus the option to buy up to an additional 5 days)
Discretionary bonus scheme
Generous pension scheme
Private medical insurance
through Vitality
Biennial private health
assessment through Nuffield Health
Life assurance
Access to Employee Assistance Programme
Cycle to work scheme
Embracing our differences and valuing inclusion
Our shared aim is that everyone is welcome and can feel comfortable being themselves at
Bevan Brittan. To support this, we actively value and promote
equality, diversity and inclusion in everything that we do. You'll be
empowered and supported through our employee led networks, diverse
colleagues, and a broad range of firmwide initiatives.
Recognising the unique contributions that a diverse workforce can
bring to our business, we encourage applications from people of all
backgrounds. We take great pride in being a Disability Confident
Employer. If you need any adjustments throughout the recruitment
process or have any questions, please get in touch with our
recruitment team by emailing recruitment@bevanbrittan.com
Acting responsibly, now and for the future
To us, being a responsible business is second nature; a core part of
Bevan Brittan's identity. Our colleagues are heavily involved in
shaping and delivering activity across the four pillars of our Responsible
Business strategy: Community Engagement; Environmental
Sustainability; Equality, Diversity & Inclusion; and Wellbeing.
Our people deliver pro bono legal work for charities and
not-for-profit organisations. We play an active role in our local
communities and donated £100,000 across our four regional office
charities last year. We are also proudly carbon neutral. We've
achieved the UN's Climate Neutral Now accreditation and our
environmental sustainability plan focuses on achieving our net zero
carbon target by 2040.
Collectively, the four pillars ensure we look after our colleagues'
wellbeing; offer an environment in which everyone can progress on
merit, give something back to the communities in which we work; and
protect the environment.