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Job Title Business Support Services Administration Team Leader
Location Birmingham
Description

Make a Real Impact

Bevan Brittan is a leading commercial law firm. Alongside our recognised expertise in housing, local government, and health and social care, we are specialists in the construction, energy and resource management, higher education and financial services sectors.

Supported by our valued business services professionals, our award-winning and growing legal teams provide almost 2,000 organisations with commercial, corporate, property, finance, regulatory, employment and litigation (commercial and clinical negligence) legal and advisory services.

As a responsible business, we embrace four values: Relationships, Reputation, Responsible and Results. These give us a sense of purpose. They influence the decisions we make and how we work with each other. Importantly, they motivate us to deliver meaningful outcomes for our clients and the communities that we're part of.

Consistently recognised as one of The Times Best Law Firms and highly ranked across the legal directories, we are proud of our hard-earned reputation. Our 2023/24 financial results confirmed both revenue and profit growth for an eleventh consecutive year, ensuring our ability to continue investing in our people.

Looking to the future, we're targeting ambitious growth and success. And we're looking for the best people to be part of it.

Join a team of experts and progressive thinkers

The role

We have an exciting opportunity for an experienced Team Leader to join us and manage the Business Support Services Administration team in our Birmingham office. The Business Support Services Department provides excellent administrative support to our lawyers, across our four legal departments and offices in the firm.

In this role, you will lead, develop and coach the Business Support Services teams. You will also build excellent relationships with our lawyers, with the aim of delivering an outstanding administrative support service to the firm.

This is a mainly office based role, with around one day per week working from home. The hours are Monday to Friday, 9am to 5.15pm. Occasionally, you may be required to travel to our other offices in Bristol, London and Leeds.

Main Responsibilities

  • Oversee the day to day running of the Business Support Services Administration team
  • Build relationships with our lawyers to understand the work and proactively prioritise tasks
  • Encourage an excellent customer service environment, ensuring that our processes reflect this
  • Coach and develop your team, including performance reviews, setting objectives and holding regular one to ones with your reports
  • Recruit and train new team members as needed
  • Work closely with the Business Support Services Administration Manager, Operations Manager and HR to develop policies and procedures which cover operational processes, compliance, performance and attendance
  • Identify opportunities for improvement, to ensure we operate efficiently and in line with best practice
  • Play an active role in supporting business change taking place in the firm, and participate in relevant projects
  • Ensure equipment is properly maintained
  • Have a working knowledge of health and safety requirements

What we are looking for from you

  • Fair and supportive management style
  • Effective and professional communicator at all levels, both written and verbal
  • Able to build strong working relationships with your team and across the wider firm
  • Self-motivated, with the ability to lead by example
  • Ability to manage and support change
  • Excellent attention to detail
  • Knowledge of administrative processes such as printing, scanning, electronic filing and post
  • Experience working within a customer service/professional services environment

Work with approachable people

When we ask colleagues what makes Bevan Brittan a great place to work, the most popular thing they say is "the people". The overwhelming consensus is that we make time for each other. We welcome questions and support each other. Naturally, we look for new colleagues who align with our values.

Supported to be your best

Learning, Development & Progression

We're committed to supporting your professional and personal development needs.This means that we offer a range of tailored training courses and you will have lots of opportunity to learn from those around you. We actively encourage progression and this is reflected in our annual review and promotion processes. You will be supported by your line manager to achieve your full potential.

Wellbeing

As a Bevan Brittan employee, you'll have access to a variety of services that support your wellbeing. We've pledged our commitment to The Mindful Business Charter and lots of our people contribute to our Wellbeing Responsible Business strand, which organises an annual calendar of wellbeing events and initiatives.

Benefits

  • A minimum of 25 days holiday (plus the option to buy up to an additional 5 days)
  • Discretionary bonus scheme
  • Generous pension scheme
  • Private medical insurance through Vitality
  • Biennial private health assessment through Nuffield Health
  • Life assurance
  • Access to Employee Assistance Programme
  • Cycle to work scheme

Embracing our differences and valuing inclusion

Our shared aim is that everyone is welcome and can feel comfortable being themselves at Bevan Brittan. To support this, we actively value and promote equality, diversity and inclusion in everything that we do. You'll be empowered and supported through our employee led networks, diverse colleagues, and a broad range of firmwide initiatives.

Recognising the unique contributions that a diverse workforce can bring to our business, we encourage applications from people of all backgrounds. We take great pride in being a Disability Confident Employer. If you need any adjustments throughout the recruitment process or have any questions, please get in touch with our recruitment team by emailing recruitment@bevanbrittan.com

Acting responsibly, now and for the future

To us, being a responsible business is second nature; a core part of Bevan Brittan's identity. Our colleagues are heavily involved in shaping and delivering activity across the four pillars of our Responsible Business strategy: Community Engagement; Environmental Sustainability; Equality, Diversity & Inclusion; and Wellbeing.

Our people deliver pro bono legal work for charities and not-for-profit organisations. We play an active role in our local communities and donated £100,000 across our four regional office charities last year. We are also proudly carbon neutral. We've achieved the UN's Climate Neutral Now accreditation and our environmental sustainability plan focuses on achieving our net zero carbon target by 2040.

Collectively, the four pillars ensure we look after our colleagues' wellbeing; offer an environment in which everyone can progress on merit, give something back to the communities in which we work; and protect the environment.