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Job Title Billing Manager
Location Bristol
Description

Make a Real Impact

Bevan Brittan is a leading commercial law firm. Alongside our recognised expertise in housing, local government, and health and social care, we are specialists in the construction, energy and resource management, higher education and financial services sectors.

Supported by our valued business services professionals, our award-winning and growing legal teams provide almost 2,000 organisations with commercial, corporate, property, finance, regulatory, employment and litigation (commercial and clinical negligence) legal and advisory services.

As a responsible business, we embrace four values: Relationships, Reputation, Responsible and Results. These give us a sense of purpose. They influence the decisions we make and how we work with each other. Importantly, they motivate us to deliver meaningful outcomes for our clients and the communities that we're part of.

Consistently recognised as one of The Times Best Law Firms and highly ranked across the legal directories, we are proud of our hard-earned reputation. Our 2023/24 financial results confirmed both revenue and profit growth for an eleventh consecutive year, ensuring our ability to continue investing in our people.

Looking to the future, we're targeting ambitious growth and success. And we're looking for the best people to be part of it.

Join a team of experts and progressive thinkers

The Role

To support the business by providing an efficient and effective Billing service, whilst ensuring compliance with internal policy. Managing all aspects of team resources, including recruitment; conducting appraisal meetings; dealing with any ad-hoc staffing issues. Work collaboratively with other teams and departments to ensure our processes are working effectively and we need the expectations of service users and clients.

Main Duties

Overall responsibility for all Billing activity

  • Line management of 5 staff, with a view to expand
  • Training and development of new and current team
  • Oversee the timely and accurate creation of client bills.
  • Embed a GIRFT (get it right first time) culture, making recommendations and implementing these to improve service delivery.
  • Identify and resolve points of failure.
  • Provide a strong level of customer service, delivering to our service level agreements.
  • Ad-hoc project work.
  • Month end reporting.
  • Ensure SRA Accounting rules are strictly adhered to.
  • Support both internal and external Audit requirements.
  • Dealing with query/complaint escalations in a timely and appropriate manner.

Skills Required

  • Proven experience of people management
  • Ability to stay calm under pressure
  • A good understanding of applicable VAT rules.
  • Attention to detail and accuracy of information.
  • Strong numerical reasoning.
  • Adherence to strict deadlines.
  • Strong customer service ethic.
  • Ability to work to own initiative and set goals.
  • Excellent MS Excel skills
  • Knowledge of Elite 3e.

Work with approachable people

When we ask colleagues what makes Bevan Brittan a great place to work, the most popular thing they say is "the people". The overwhelming consensus is that we make time for each other. We welcome questions and support each other. Naturally, we look for new colleagues who align with our values.

Supported to be your best

Hybrid working

We operate a hybrid working model based on the needs of our clients, teams and people. Our core business hours are 9am - 5:15pm Monday to Friday, but we're open to our people working more flexibly around those times and welcome a conversation with you if you have any questions about this. We try to offer you the flexibility to work your week in a way that suits you.

Learning, Development & Progression

We're committed to supporting your professional and personal development needs.This means that we offer a range of tailored training courses and you will have lots of opportunity to learn from those around you. We actively encourage progression and this is reflected in our annual review and promotion processes. You will be supported by your line manager to achieve your full potential.

Wellbeing

As a Bevan Brittan employee, you'll have access to a variety of services that support your wellbeing. We've pledged our commitment to The Mindful Business Charter and lots of our people contribute to our Wellbeing Responsible Business strand, which organises an annual calendar of wellbeing events and initiatives.

Benefits

  • A minimum of 25 days holiday (plus the option to buy up to an additional 5 days)
  • Discretionary bonus scheme
  • Generous pension scheme
  • Private medical insurance through Vitality
  • Biennial private health assessment through Nuffield Health
  • Life assurance
  • Access to Employee Assistance Programme
  • Cycle to work scheme

Embracing our differences and valuing inclusion

Our shared aim is that everyone is welcome and can feel comfortable being themselves at Bevan Brittan. To support this, we actively value and promote equality, diversity and inclusion in everything that we do. You'll be empowered and supported through our employee led networks, diverse colleagues, and a broad range of firmwide initiatives.

Recognising the unique contributions that a diverse workforce can bring to our business, we encourage applications from people of all backgrounds. We take great pride in being a Disability Confident Employer. If you need any adjustments throughout the recruitment process or have any questions, please get in touch with our recruitment team by emailing recruitment@bevanbrittan.com

Acting responsibly, now and for the future

To us, being a responsible business is second nature; a core part of Bevan Brittan's identity. Our colleagues are heavily involved in shaping and delivering activity across the four pillars of our Responsible Business strategy: Community Engagement; Environmental Sustainability; Equality, Diversity & Inclusion; and Wellbeing.

Our people deliver pro bono legal work for charities and not-for-profit organisations. We play an active role in our local communities and donated £100,000 across our four regional office charities last year. We are also proudly carbon neutral. We've achieved the UN's Climate Neutral Now accreditation and our environmental sustainability plan focuses on achieving our net zero carbon target by 2040.

Collectively, the four pillars ensure we look after our colleagues' wellbeing; offer an environment in which everyone can progress on merit, give something back to the communities in which we work; and protect the environment.