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Job Title Credit Controller
Location Bristol
Description

Make a Real Impact

Bevan Brittan is a leading commercial law firm. Alongside our recognised expertise in housing, local government, and health and social care, we are specialists in the construction, energy and resource management, higher education and financial services sectors.

Supported by our valued business services professionals, our award-winning and growing legal teams provide almost 2,000 organisations with commercial, corporate, property, finance, regulatory, employment and litigation (commercial and clinical negligence) legal and advisory services.

As a responsible business, we embrace four values: Relationships, Reputation, Responsible and Results. These give us a sense of purpose. They influence the decisions we make and how we work with each other. Importantly, they motivate us to deliver meaningful outcomes for our clients and the communities that we're part of.

Consistently recognised as one of The Times Best Law Firms and highly ranked across the legal directories, we are proud of our hard-earned reputation. Our 2023/24 financial results confirmed both revenue and profit growth for an eleventh consecutive year, ensuring our ability to continue investing in our people.

Looking to the future, we're targeting ambitious growth and success. And we're looking for the best people to be part of it.

Join a team of experts and progressive thinkers

Based within the credit management team, with the Finance department, the successful candidate will be responsible for the effective cash collection for all clients based within an assigned ledger. This role is based in our Bristol office, with hybrid working available.

The role

The objectives of this role are the following:

  • To meet & exceed monthly cash collection targets
  • To manage a portfolio of clients (internal & external)
  • Maintain and improve relations with existing and future clients by using strong interpersonal and professional skills.
  • To contribute to monthly reporting requirements
  • Develop strong interpersonal relationships with staff and partners.

Main responsibilities

  • Following up on unidentified payments received
  • Contact clients via the telephone to confirm that (a) bills have been received & (b) date by which bills will be paid
  • Keep a record of all communication with the customer with the aid of the 3e credit management system (CMS),
  • Investigate and resolve all queries relating to non-payment of invoices. Send copy invoices, credit notes
  • Reconcile accounts if required
  • Report to credit manager on outstanding issues and advise at an early stage of potential debtors problems.
  • Meet with internal clients to discuss (a) Aged debt for their respective areas (b) Raise any concerns with non-payment of debt
  • Provide all our clients with an outstanding debt recovery service by understanding their personal needs and processes.
  • Deliver a service second to none in a cost effective manner.
  • Participate in sending out daily credit control letters & regular statements when required.
  • Manage relationships with the clients in order to reduce exposure to potential bad debt whilst ensuring client satisfaction
  • Comply with Firm's procedures and manuals.
  • Carry out additional duties as and when required

What we are looking for from you

  • Ability to prioritise efforts to maximise cash collection
  • Good working knowledge of the regulatory environment including SAR's and Money Laundering
  • Good working knowledge of Microsoft Excel and Word
  • Strong communication skills - a professional & confident approach
  • Establish strong working relationships with Partners, Fee Earners and Team Assistants
  • Coordinate with other members of the credit team and wider finance teams to ensure that all tasks are completed on time
  • Excellent prioritisation and time management skills.
  • Organised, with lateral thinking skills and an eye for detail
  • Ability to demonstrate working under one's own initiative and as part of a team

Work with approachable people

When we ask colleagues what makes Bevan Brittan a great place to work, the most popular thing they say is "the people". The overwhelming consensus is that we make time for each other. We welcome questions and support each other. Naturally, we look for new colleagues who align with our values.

Supported to be your best

Hybrid working

We operate a hybrid working model based on the needs of our clients, teams and people. Our core business hours are 9am - 5:15pm Monday to Friday, but we're open to our people working more flexibly around those times and welcome a conversation with you if you have any questions about this. We try to offer you the flexibility to work your week in a way that suits you.

Learning, Development & Progression

We're committed to supporting your professional and personal development needs.This means that we offer a range of tailored training courses and you will have lots of opportunity to learn from those around you. We actively encourage progression and this is reflected in our annual review and promotion processes. You will be supported by your line manager to achieve your full potential.

Wellbeing

As a Bevan Brittan employee, you'll have access to a variety of services that support your wellbeing. We've pledged our commitment to The Mindful Business Charter and lots of our people contribute to our Wellbeing Responsible Business strand, which organises an annual calendar of wellbeing events and initiatives.

Benefits

  • A minimum of 25 days holiday (plus the option to buy up to an additional 5 days)
  • Discretionary bonus scheme
  • Generous pension scheme
  • Private medical insurance through Vitality
  • Biennial private health assessment through Nuffield Health
  • Life assurance
  • Access to Employee Assistance Programme
  • Cycle to work scheme

Embracing our differences and valuing inclusion

Our shared aim is that everyone is welcome and can feel comfortable being themselves at Bevan Brittan. To support this, we actively value and promote equality, diversity and inclusion in everything that we do. You'll be empowered and supported through our employee led networks, diverse colleagues, and a broad range of firmwide initiatives.

Recognising the unique contributions that a diverse workforce can bring to our business, we encourage applications from people of all backgrounds. We take great pride in being a Disability Confident Employer. If you need any adjustments throughout the recruitment process or have any questions, please get in touch with our recruitment team by emailing recruitment@bevanbrittan.com

Acting responsibly, now and for the future

To us, being a responsible business is second nature; a core part of Bevan Brittan's identity. Our colleagues are heavily involved in shaping and delivering activity across the four pillars of our Responsible Business strategy: Community Engagement; Environmental Sustainability; Equality, Diversity & Inclusion; and Wellbeing.

Our people deliver pro bono legal work for charities and not-for-profit organisations. We play an active role in our local communities and donated £100,000 across our four regional office charities last year. We are also proudly carbon neutral. We've achieved the UN's Climate Neutral Now accreditation and our environmental sustainability plan focuses on achieving our net zero carbon target by 2040.

Collectively, the four pillars ensure we look after our colleagues' wellbeing; offer an environment in which everyone can progress on merit, give something back to the communities in which we work; and protect the environment.