Bevan Brittan is a leading
commercial law firm. Alongside our recognised expertise in housing,
local government, and health and social care, we are specialists in
the construction, energy and resource management, higher education
and financial services sectors.
Supported by our valued business
services professionals, our award-winning and growing legal teams
provide almost 2,000 organisations with commercial, corporate,
property, finance, regulatory, employment and litigation (commercial
and clinical negligence) legal and advisory services.
As a responsible business, we
embrace four values: Relationships, Reputation, Responsible and
Results. These give us a sense of purpose. They influence the
decisions we make and how we work with each other. Importantly, they
motivate us to deliver meaningful outcomes for our clients and the
communities that we're part of.
Consistently recognised as one of
The Times Best Law Firms and highly ranked across the legal
directories, we are proud of our hard-earned reputation. Our 2023/24
financial results confirmed both revenue and profit growth for an
eleventh consecutive year, ensuring our ability to continue
investing in our people.
Looking to the future, we're
targeting ambitious growth and success. And we're looking for the
best people to be part of it.
Join a team of experts and
progressive thinkers
We are recruiting a CRM System Executive to help us manage and
develop our new Client Relationship Management (CRM) system. We have
recently implemented the Peppermint CRM system, which is built on
Microsoft Dynamics 365. It is integrated with Introhive (an ERM
system), our Finance system (3E) and our marketing and events systems
(Vuture and Zoom Webinar).
This position requires technical expertise, attention to detail and
the ability to work collaboratively with the BD & Marketing Team
and the wider firm to support data-related activities.
The role
The CRM Executive will be responsible for:
CRM system management
Maintaining the accuracy of our database by adding, editing and
cleansing data
Processing change requests accurately and efficiently
Conducting internet searches to verify and enhance contact and
organisation data
Streamlining CRM processes and automating tasks where possible
Helping to ensure compliance with GDPR
CRM system development
Contributing to the development and delivery of our CRM system roadmap
Engaging with key stakeholders to identify future requirements
Learn CRM development skills so that you can support in developing
the system
Data analysis and reporting
Analysis of CRM system data to support client acquisition,
retention and development
Creating and managing insightful data reports and dashboards
BD & marketing support
Assisting with marketing list creation and management
Provide CRM system support for email marketing and events
Help the BD & Marketing Team to analyse engagement and ROI
from marketing campaigns
Collaboration and support
Ability to work effectively with internal teams on data projects
Provide CRM system training and support
Manage the CRM system email inbox and respond to user queries
What we are looking for from you
We are looking for someone with a passion for CRM within a
professional services environment
2+ years' experience of working with a CRM system / marketing database
Experience with our ERM system (Introhive) and marketing system
(Vuture) would be advantageous
Strong Excel skills including pivot tables and vlookup formulae
Experience of data management
Good communication skills
Strong organisational skills
Key characteristics
Strong analytical and problem-solving skills
Attention to detail and a proactive approach to identifying and
resolving issues
Ability to manage own workload and deadlines
A positive 'can do' attitude
Work with approachable people
When we ask colleagues what makes
Bevan Brittan a great place to work, the most popular thing they say
is "the people". The overwhelming consensus is that we make time for
each other. We welcome questions and support each other. Naturally,
we look for new colleagues who align with our values.
Supported to be your best
Hybrid working
We operate a hybrid working model based on the needs of
our clients, teams and people. Our core business hours are 9am -
5:15pm Monday to Friday, but we're open to our people working more
flexibly around those times and welcome a conversation with you if
you have any questions about this. We try to offer you the flexibility to work your week
in a way that suits you.
Learning, Development & Progression
We're committed to supporting your professional and
personal development needs.This means that we offer a range of
tailored training courses and you will have lots of opportunity
to learn from those around you. We actively encourage progression
and this is reflected in our annual review and promotion processes.
You will be supported by your line manager to achieve your full potential.
Wellbeing
As a Bevan Brittan employee, you'll have access to a
variety of services that support your wellbeing. We've pledged our
commitment to The Mindful Business Charter and lots of our people
contribute to our Wellbeing Responsible Business strand, which
organises an annual calendar of wellbeing events and initiatives.
Benefits
A minimum of 25 days holiday
(plus the option to buy up to an additional 5 days)
Discretionary bonus scheme
Generous pension scheme
Private medical insurance
through Vitality
Biennial private health
assessment through Nuffield Health
Life assurance
Access to Employee Assistance Programme
Cycle to work scheme
Embracing our differences and
valuing inclusion
Our shared aim is that everyone is welcome and can feel comfortable being themselves at
Bevan Brittan. To support this, we actively value and promote
equality, diversity and inclusion in everything that we do. You'll be
empowered and supported through our employee led networks, diverse
colleagues, and a broad range of firmwide initiatives.
Recognising the unique contributions that a diverse workforce can
bring to our business, we encourage applications from people of all
backgrounds. We take great pride in being a Disability Confident
Employer. If you need any adjustments throughout the recruitment
process or have any questions, please get in touch with our
recruitment team by emailing recruitment@bevanbrittan.com
Acting responsibly, now and for
the future
To us, being a responsible business is second nature; a core part of
Bevan Brittan's identity. Our colleagues are heavily involved in
shaping and delivering activity across the four pillars of our Responsible
Business strategy: Community Engagement; Environmental
Sustainability; Equality, Diversity & Inclusion; and Wellbeing.
Our people deliver pro bono legal work for charities and
not-for-profit organisations. We play an active role in our local
communities and donated £100,000 across our four regional office
charities last year. We are also proudly carbon neutral. We've
achieved the UN's Climate Neutral Now accreditation and our
environmental sustainability plan focuses on achieving our net zero
carbon target by 2040.
Collectively, the four pillars ensure we look after our colleagues'
wellbeing; offer an environment in which everyone can progress on
merit, give something back to the communities in which we work; and
protect the environment.
