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Job Title Business Support Assistant
Location Birmingham
Description

Bevan Brittan is a UK Top 100 commercial law firm providing a comprehensive range of legal services from offices in Birmingham, Bristol, Leeds and London. The firm advises over 800 businesses and is a market-leading law firm across Health and Social Care, Housing and Local and Central Government throughout the UK.

We employ over 480 staff, including 82 Partners and our award-winning teams provide commercial, corporate, property, regulatory, employment and litigation (commercial and clinical negligence) legal advice.

Our Birmingham office is based in the heart of the Colmore District with Snow Hill Train station and Grand Central station nearby.

We pride ourselves on being friendly and welcoming and have regular social events. We are committed to Corporate Social Responsibility and recognise the importance of giving something back to local communities. In addition, our social committee is proactive in raising money for a variety of charities by holding bake sales, dress-down days and sporting events.

The successful candidate will work as part of the Business Support Services team to provide the highest level of customer service and support without direct supervision. This includes, but is not limited to, the efficient and prompt answering of client queries, adhering to all Bevan Brittan policies and procedures, file maintenance and file management, the opening and closing of matters, delivery and distribution of incoming and outgoing mail, copying, scanning, reception duties and completing general administrative tasks as required whilst maintaining a steady workflow.

Key responsibilities include:

Reprographics

  • Collecting Reprographics requests from designated areas and correctly filing these
  • Returning completed jobs to designated areas
  • Ensuring that all equipment is fully stocked and operating correctly
  • Scanning of documents as requested

Mail and faxing

  • Sorting and distribution of incoming mail
  • Collecting and franking of outgoing mail
  • Handling of incoming and outgoing deliveries via courier
  • Sending and receiving of faxes
  • Correctly passing on faxes to the relevant staff member

Filing

  • Collecting filing from designated areas and correctly filing these
  • Returning files to designated areas
  • Managing the addition of volumes to existing files
  • File closure administration
  • Providing reporting information as required
  • Maintaining all filing in a tidy and orderly manner

Archive and document management

  • Process all personal papers for storage, including wills, power of attorney and title packet
  • Complete all documentation relating to items that are to be archived and or retrieved
  • Ensure the practice management system is updated to correctly record the location of all items
  • Act upon instructions to close, archive and record all files being issued to storage

Reception/switchboard/hospitality

  • Delivering an exceptional meet and greet service to the client and their visitors
  • Answering the switchboard and directing calls to the correct person or departments
  • Providing hospitality refreshments for client meetings and events
  • Extensive computer and data related tasks
  • Helping to resolve client queries
  • Assisting lawyers to use the service efficiently
  • Maintaining the highest levels of customer service

Person specification:

  • Excellent attention to detail, ability to retain high levels of concentration
  • Good organisational skills / keeping track of data
  • Computer literate and proficient at typing
  • Excellent communication skills
  • Strong customer focus
  • Self-motivated & quick learning
  • Flexible & enthusiastic team member
  • Capable of taking initiative and developing solutions

We provide a competitive benefits package to our employees consisting of:

  • 25 days annual leave plus bank holidays
  • Interest free season ticket loans for travel to work
  • Pension scheme
  • Life assurance
  • Private Medical Insurance
  • Private Health Assessments
  • Employee Assistance Programme
  • Group Income Protection
  • Cyclescheme
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