Bevan Brittan is a UK-Top 100 commercial law firm providing a
comprehensive range of legal services from offices in Birmingham,
Bristol Leeds and London.
The firm advises businesses across construction, energy &
resource management, higher education and financial services,
complementing the firm's market leadership within housing, local
government and health and social care.
We currently employ over 480 staff, including 83 Partners, and our
award-winning teams provide construction, commercial, corporate,
property, regulatory, employment and litigation (commercial and
clinical negligence) legal advice.
Bevan Brittan was named among 'The Times Best Law Firms 2021' and has
recently won three major industry awards, along with being shortlisted
as a Finalist for a further eleven.
Bevan Brittan is an equal opportunities employer and welcomes
applicants from all backgrounds.
Learn from the best
The Business Support Services department consists of a number of
teams which provide key administrative support services to the firm,
including Personal Assistants, Document Production Specialists,
Administrators and Reprographics (Print, mailroom and archiving).
Bevan Brittan has strong recognition in the independent legal
directories - Chambers & Partners and Legal 500. In both guides we
are consistently ranked in the top tier for our practices across the
UK, with multiple individuals recognised as leading lawyers.
A very supportive firm with the depth of skills in its teams to
provide a full service. - Chambers 2021
Rise to the Challenge
The team leader is responsible for assisting the Business Support
Services Senior Manager to maintain the highest level of customer
service to internal and external stakeholders through effective
leadership and development of employees. The team leader plays a key
role in the continuous improvement of the service provided and should
demonstrate a pro-active, positive and professional approach.
This is a people management role which involves ensuring a productive
workflow within an environment that encourages personal and
professional growth. The role works in collaboration with team leaders
in our other offices and business areas to ensure optimal service
across the whole function, for example redirecting resources to assist
in other areas according to business needs.
This is a hands-on role and involves working alongside the team to
deliver the overall service.
As a department 'coach', the team leader assists in staff development
by guiding employees to achieve positive business outcomes and be
successful in their role. Like all effective coaches the team leader
should motivate, advise, give feedback, be supportive and provide direction.
This role includes, but is not limited to -
Oversee the day to day running of Business Support Services teams
Build relationships with the departments lawyers to understand
work types and proactively manage peaks and troughs in work flows
Encourage a strong customer service environment and ensure that
all processes reflect this
Complete the performance review process for the team, including
identifying and managing areas of development, setting objectives
and regular one to ones throughout the year
Complete the recruitment and induction for new team members in
your own team and support recruitment for your colleagues
Participate in training new staff and with the continued
development of existing staff
Monitor and ensure staff compliance with established procedures
i.e. operational processes, quality control procedures, conduct,
attire, performance and attendance with the support of our HR team
and / or the Senior Manager where necessary
Challenge current ways of working and identify improvements to
ensure we operate efficiently and in line with best practice
Be available to travel to our other offices to support training,
recruitment and work commitments
Play an active role in supporting change taking place in the firm
and participate in relevant projects
Ensure equipment is properly maintained and utilised
Be aware of and responsible for the day to day health and safety
requirements for your team and working area and immediately raise
any health and safety concerns to your manager
Any other reasonable request made by your line manager
Find out how far you can go
Essential skill set requirements:
Fair and considerate management style
Effective and professional communicator at all levels, both
written and oral
Able to build strong working relationships with team members and
the wider firm
Self-motivated, with the ability to lead by example
Ability to manage change
Hands on team worker
Attention to detail, ability to retain high levels of concentration
Preferred skill set requirements:
Experience working in a legal firm
Knowledge of reprographics / print and post
Work within a customer service environment
We offer a substantial benefits package to all employees, which
includes 25 days holiday (plus the option to buy up to an additional 5
days), a generous pension scheme and private medical insurance through
Vitality (including "phone a GP service", discounted gym
membership and 'Vitality' Partner discounts).
All of our people are entitled to a biannual private health
assessment through Nuffield Health and are included in the group life
assurance scheme. We also have an Employee Assistance Programme (free
telephone support and counselling service) and a cycle scheme (Save
Tax & NI on a bike for cycling to work).
Due to COVID-19, many of our roles are currently home-based until it
is safe to return to our modern office spaces. Our core operating
hours are 9am - 5:15pm Monday to Friday, however we are open to
considering requests to work more flexibly.
To us, being a responsible business is second nature; a core part of
Bevan Brittan's identity, running through our culture and embodied by
the clients we serve.
Bevan Brittan seeks to play an active role within its local office
communities. Through regular fundraising events, support for local
initiatives and annual charity donations at Christmas, we have
established a culture of giving within the firm. This has laid the
foundations for our Responsible Business strategy.
In December 2020 we donated a total of £40,000 to our four regional
office charities, with each charity receiving £10,000 towards the
causes colleagues support throughout the year. The donations went
towards providing vital services after a particularly challenging
year. Our current selected charity in Bristol is Great Western Air Ambulance.
We want to demonstrate our commitment to these causes through action
rather than words; colleagues from across the firm are already heavily
involved, living and breathing the four pillars of our Responsible
Diversity & Inclusion
Collectively, these four pillars ensure we look after our colleagues'
wellbeing; offer an environment in which all can progress on merit,
regardless of personal circumstances or background; give something
back to the communities in which we work; and protect the environment.
Some recent initiatives include:
Strava running club: a virtual firm-wide running club on Strava,
with regular challenges to keep us all motivated to stay active.
Live Cook Along for Black History Month: We hosted a live virtual
'Cook Along' to share the connective power of food and community.
UK Disability History Month: We supported the event with
informative pieces and real life stories, reflecting our commitment
to supporting those of our colleagues who have a disability or who
care for someone with a disability.
Each lawyer has the opportunity to undertake pro bono legal work
for local charities and not-for-profit organisations. This has seen
colleagues support the Great Western Air Ambulance Charity
(Bristol), St Werburgh's City Farm (Bristol) and Moseley Road
Swimming Baths (Birmingham).