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Job Title Business Support Services Workflow Coordinator
Location Birmingham

Join a team that makes real changes

Bevan Brittan is a UK-Top 100 commercial law firm providing a comprehensive range of legal services from offices in London, Birmingham, Bristol and Leeds.

The firm advises businesses across construction, energy & resource management, higher education and financial services, complementing the firm's market leadership within housing, local government and health and social care.

We currently employ over 500 staff, including 82 Partners, and our award-winning teams provide construction, commercial, corporate, property, regulatory, employment and litigation (commercial and clinical negligence) legal advice.

Bevan Brittan was named among 'The Times Best Law Firms 2021' and has recently won three major industry awards, along with being shortlisted as a Finalist for a further eleven.

Bevan Brittan is an equal opportunities employer and welcomes applicants from all backgrounds.

Learn from the best

You will be working within the Business Support Services Team who support the Fee Earners completing a wide range of Administration tasks being instrumental in ensuring the fee earners can concentrate on our clients.

Bevan Brittan has strong recognition in the independent legal directories - Chambers & Partners and Legal 500. In both guides we are consistently ranked in the top tier for our practices across the UK, with multiple individuals recognised as leading lawyers.

A very supportive firm with the depth of skills in its teams to provide a full service. - Chambers 2021.

Work co-ordination

The Business Support Co-Ordinator will ensure all areas of the administration; Hub, Reception and post services are fully operational and consistently achieving SLA's by effectively managing resources and taking responsibility for daily allocation of tasks for team members.

It is a multi-skilled operational position including administrative, reprographics, post-room and reception duties. In addition, you will assist all Business Support Service (BSS) teams to provide an industry-leading service by effectively coordinating workloads and people. Your responsibilities are multi-faceted and are highlighted below in line with the variety of aspects of the role. You will also be expected to support the Firms transformation objectives and contribute to projects in line with your role:

Operational duties

The Business Support Coordinator will be a key team member across all BSS departments including administration, the Hub and Reception. This role will report to the Business Support Services Team Leader and the Co-ordinator will work alongside the other Co-ordinators in the firm, to ensure resources can be shared effectively and provide relevant cover. This includes but is not limited to the efficient and prompt answering of client queries, file maintenance and file management, the opening and closing of matters, delivery and distribution of incoming and outgoing mail, post-room duties, copying, scanning and printing. In addition to this is cover of the client facing reception area, meeting room management and switchboard answering.

People co-ordination

When required, the successful candidate will assist in the smooth and efficient running of the department by ensuring staff start on and finish on time and managing break times. You will monitor workloads to ensure your team have plenty to do, and that reception is fully resourced.

The Business Support Coordinator will assist in the training of new starters, 121 training sessions in conjunction with the Business Support Services Team Leader and feeding back to the team leader any challenges.

The coordinator will be responsible for continued and proactive training and upskilling of staff to meet the changing needs of staffing and skills levels in the different business departments.

The successful candidate will liaise with their Team Leader on using other resource when capacity requires and assisting other departments in quiet periods.

Personal Specification

  • Minimum 6 months experience in a legal environment
  • Enthusiastic and positive approach
  • Proficiency using IT systems and all office packages
  • Solid organisational skills
  • Ability to work in a pressured environment
  • Strong team work ethic
  • Ability to work independently and unsupervised
  • Experience coordinating in a complex workflow environment
  • Capable of taking initiative and developing solutions
  • People management experience would be advantageous