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Job Title Business Support Services Team Leader
Location Birmingham
Description

Business Support Services Team Leader

Play a critical role in the management of your team to deliver administrative legal support services to the lawyers. This is a hands on role and involves hybrid working at your office location. We are open to Birmingham and Leeds office applicants.

Location: Birmingham, Leeds

Main Responsibilities

  • Oversee the day to day running of Business Support Services teams and functions
  • Build relationships with the departments lawyers to understand work types and proactively manage peaks and troughs in work flows
  • Encourage a strong customer service environment and ensure that all processes reflect this
  • Complete the performance review process for the team, including identifying and managing areas of development, setting objectives and regular one to ones throughout the year
  • Complete the recruitment and induction for new team members in your own team and support recruitment for your colleagues
  • Participate in training new staff and with the continued development of existing staff
  • Monitor and ensure staff compliance with established procedures i.e. operational processes, quality control procedures, conduct, attire, performance and attendance with the support of our HR team and / or the Senior Manager where necessary
  • Challenge current ways of working and identify improvements to ensure we operate efficiently and in line with best practice
  • Be available to travel to our other offices to support training, recruitment and work commitments
  • Play an active role in supporting change taking place in the firm and participate in relevant projects
  • Ensure equipment is properly maintained and utilised
  • Be aware of and responsible for the day to day health and safety requirements for your team and working area and immediately raise any health and safety concerns to your manager
  • Any other reasonable request made by your line manager

The Ideal Candidate

  • Fair and considerate management style
  • Effective and professional communicator at all levels, both written and oral
  • Able to build strong working relationships with team members and the wider firm
  • Self-motivated, with the ability to lead by example
  • Ability to manage change
  • Computer literate
  • Hands on team worker
  • Attention to detail, ability to retain high levels of concentration
  • Experience working in a legal firm but not essential
  • Knowledge of reprographics / print and post
  • Work within a customer service environment

About the Firm

Bevan Brittan is a UK-Top 100 commercial law firm providing a comprehensive range of legal services from offices in Birmingham, Bristol Leeds and London.

The firm advises businesses across construction, energy & resource management, higher education and financial services, complementing the firm's market leadership within housing, local government and health and social care.

We currently employ over 500 employees, including 85 Partners, and our award-winning teams provide construction, commercial, corporate, property, regulatory, employment and litigation (commercial and clinical negligence) legal advice and is one 'The Times Best Law Firms 2021'.

Bevan Brittan is an equal opportunities employer and welcomes applicants from all backgrounds.