We have an exciting opportunity for an experienced Team Leader to
join us and make a real impact by lleading and managing our Business
Support Services Administration team, in our London office.
The Business Support Services Department provides excellent
administrative support to our lawyers, across all of our legal
departments and teams. The department operates across our four offices
in Leeds, Birmingham, Bristol and London; supporting our lawyers with
a range of tasks to help them provide a seamless service to our
clients. We have dedicated teams of PA's and Administrators, alongside
Document Production Specialists and Front of House Assistants.
In this role, you will lead, develop and coach the Business Support
Services Administration team, who provide administrative support for
our lawyers in our London office. You will also build excellent
relationships with our lawyers, with the aim of delivering an
outstanding administrative support service to the firm.
This is a predominantly office based role, with occasional home
working available. Our working hours are Monday to Friday, 9am to
5.15pm. Our office is based in central London. Occasionally, you may
be required to travel to our other offices in Birmingham, Bristol and Leeds.
Main Responsibilities
Oversee the day to day running of the Business Support Services
Administration team
Build relationships with our lawyers to understand the work and
proactively prioritise tasks
Encourage an excellent customer service environment, ensuring that
our processes reflect this
Coach and develop your team, including performance reviews,
setting objectives and regular one to ones
Recruit and train new and existing team members
Work closely with the Business Support Services Manager,
Operations Manager, and our HR team, to develop policies and
procedures which cover operational processes, compliance,
performance and attendance
Identify opportunities for improvement, to ensure we operate
efficiently and in line with best practice
Play an active role in supporting business change taking place
across the firm, and participate in relevant projects
Ensure equipment is properly maintained
Have a working knowledge of health and safety requirements
The Ideal Candidate
Fair, inclusive and supportive management style
Effective and professional leader and communicator at all levels,
both written and verbal
Able to build excellent working relationships with your
team/department, stakeholders and the wider firm
Self-motivated, with the ability to lead by example
An organised individual with the ability to effectively prioritise
business needs
Ability to manage and support business change across the team
Excellent attention to detail
Knowledge of administrative processes such as printing, scanning,
electronic filing and post handling
Experience working within a customer service/professional services
or legal environment
About the firm
Bevan Brittan is a UK-Top 100 commercial law firm providing a
comprehensive range of legal services from offices in Birmingham,
Bristol, Leeds and London.
The firm advises businesses across construction, energy &
resource management, higher education and financial services,
complementing the firm's market leadership within housing, local
government and health & social care.
We currently employ over 600 people, including over 90 Partners, and
our award-winning teams provide construction, commercial, corporate,
property, regulatory, employment and litigation (commercial and
clinical negligence) legal advice.
Bevan Brittan is named among 'The Times Best Law Firms 2023' and has
recently either won or been shortlisted for a number of prestigious awards.
We are driven by our 4 values: Relationships, Results, Reputation and
Responsible. These give us a sense of purpose and ensure we always
work collaboratively with clients and colleagues, continually improve,
make the right choices and act with integrity.
Bevan Brittan is an equal opportunities employer and welcomes
applicants from all backgrounds.
We offer a substantial benefits package to all employees including:
A minimum of 25 days holiday (plus the option to buy up to an
additional 5 days)
Discretionary bonus scheme
Generous pension scheme
Private medical insurance through Vitality
Biennial private health assessment through Nuffield Health
Life assurance
Access to Employee Assistance Programme
Cycle to work scheme
Responsible business
To us, being a responsible business is second nature; a core part of
Bevan Brittan's identity, running through our culture and embodied by
the clients we serve. We want to demonstrate our commitment to these
causes through actions rather than words; colleagues from across the
firm are already heavily involved, living and breathing the four
pillars of our Responsible Business strategy:
Community Engagement -Each lawyer has the
opportunity to undertake pro bono legal work for local charities and
not-for-profit organisations. We also play an active role through
our local office communities, in 2022 we fundraised and donated a
total of £80,000 to our four regional office charities, with each
charity receiving £20,000 to help fund their vital services.
Environmental Sustainability- Bevan Brittan is
proudly a carbon neutral firm. We have achieved the UN's Climate
Neutral Now accreditation and our environmental sustainability plan
is focused on achieving our net zero carbon target.
Equality, Diversity & Inclusion- We have a
strong and vibrant diversity programme that gives colleagues across
the firm an opportunity to take part, led by our Equality, Diversity
& Inclusion Committee and supported by our Ambassadors, who
drive engagement in our strategy and raise awareness across the firm.
Wellbeing -We are proud of our open culture, where
colleagues feel empowered to speak openly about physical and mental
health issues and to seek out support when needed. We have trained
21 colleagues across the firm as Mental Health First Aiders and
established a programme of initiatives including our informal
'coffee with' scheme.
Collectively, these four pillars ensure we look after our colleagues'
wellbeing; offer an environment in which all can progress on merit,
regardless of personal circumstances or background; give something
back to the communities in which we work; and protect the environment.
