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Area IT
Location Leeds

The Firm

Capsticks is a leading provider of legal services to the health, social care, housing and emergency services sectors, as well as in the field of professional discipline. The firm has a turnover of c£47m and around 550 staff - including 400 fee earners - across 5 offices nationally. We act for a wide range of long standing clients in both the public and private sector, including all forms of NHS organisations, governmental and regulatory bodies, registered providers, insurers, police, fire and rescue services, independent health and social care providers, charities and GP practices.

Further details about the firm and the type of work carried out can be found on our website at www.capsticks.com.

The Role

The Business Analyst /Project Manager role is a critical and exciting role within the Business Solutions team and if successful you would have an impact across the firm. Reporting to the Head of IT Solutions and working closely with the other PM/BA's you are responsible for defining and delivering high quality IT projects that form part of the programme of change across the entire IT department.

The role will gather and understand business requirements and ideas; consistently translate ideas and requirements into clearly articulated (and standard) definitions for projects; and ensure that approved projects remain on track to meet our requirements, align with strategy and realise the expected value.

The Information Technology department is currently delivering a project portfolio that is on the back of unprecedented investment in technology for the firm.

The main duties of the role consist of:

  • Project management - hands on project management role, planning and scheduling multiple projects, documenting and running project meetings, autonomously driving projects from inception through to completion;
  • Business Analysis - hands on BA role, identifying areas for improvements in efficiencies, concisely documenting business requirements, scoping projects and critically analysing business processes;
  • Identify and manage the change management aspects of projects, e.g. recognise the changes in the broader business environment; develop the necessary adjustments for the firm's needs; training the relevant staff on the appropriate changes; and win the support with the persuasiveness of the appropriate adjustments
  • Assist in the scheduling and planning of the projects within the department, supporting the Head of IT Solutions to develop resource profiles and plans;
  • Supporting the IT Director and Head of IT Solutions to agree and communicate the status of the projects;
  • Support the business users with development of investment cases to help prioritise business projects and obtain sign off;
  • Support the business solutions team and wider IT department with project documentation and requirements analysis;
  • Liaise with stakeholders at all levels and technical experts to define business requirements and develop solutions that meet the needs of the sponsor, within the overall context of the firm's business and IT strategies
  • Ensuring requirements are succinctly documented assisting all stakeholders involved in each project to ensure that they are clear on their deliverables and responsibilities;
  • Regularly communicate progress of managed projects to various stakeholders at all levels of the business;
  • Management of external resources - keeping track of external resources within your projects, ensuring that the needs and requirements of the firm are met; efficiently, on time and on budget to suitable quality standards; and
  • Information Security - ensure that the project teams consider and prioritise the information security requirements of every project you run.

Skills set

  • At least 3 years' experience managing business-driven technology projects in a legal or comparable professional services environment.
  • Demonstrable track record of successfully managing and leading projects to delivery in a professional services company or comparable environment.
  • Excellent practical understanding of project management techniques, methods and tools.
  • Experience of IT project management from inception and sign off to a successful service transition;
  • Engagement skills, including interviewing, facilitating, mediating and presenting, are essential. Excellent stakeholder management and analysis skills are essential.
  • Knowledge of business analysis tools and techniques, including document analysis, process mapping, structured questioning, gap analysis and mind mapping.
  • Experience of documenting business processes and translating them into technical solutions, utilising the experience of others to develop appropriate solutions and improve your experience;
  • Some technical grounding and background in any IT discipline with the ability and willingness to understand the business requirements and deliver successful projects through others;
  • Willingness to change and adapt to the different business requirements as projects develop;
  • Willingness to build your commercial awareness, to understand the reasons behind projects that you are responsible for delivering, applying your technical background to help solve the commercial problems;
  • Ability to quickly identify projects that may be at risk, with the ability to develop and suggest remediation plans;
  • Excellent organisational skills;
  • Excellent written and verbal communication skills;
  • Ability to quickly gain visibility within the firm to help build relationships, manage expectations within all stakeholder groups; and
  • Experience of using Microsoft Project, or an equivalent tool, to plan, manage and track projects
  • Strong knowledge of Microsoft Office applications, including Outlook, Word, Excel, PowerPoint and Visio
  • Ability to work efficiently and effectively under pressure.

Capsticks is an equal opportunities employer

Capsticks is committed to providing equal opportunities for all and to encouraging diversity through recruitment. Applications are welcome from all sections of the community and decisions to progress will be made with reference to entirely objective criteria only.

Capsticks is an agile firm and is open to conversations about flexible working.

In 2020 Capsticks achieved a 1 star accreditation from Best Companies, the specialists whose recognition programme is the standard for workplace engagement. The Best Companies accreditation is really important to Capsticks as it focuses on the trust and value we place in our people, their wellbeing and their careers.

Additional Documents
Job Specification
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