Term: The role fixed term for up to 12 months and on a full time
basis with the opportunity to work remotely (with some travel) if preferred.
Working Hours: Full time, remote and flexible hours available
Capsticks is a leading provider of legal services to the health,
social care, housing and emergency services sectors, as well as in the
field of professional discipline. The firm has a turnover of c£47m and
around 550 staff - including 400 fee earners - across 5 offices
nationally. We act for a wide range of long standing clients in both
the public and private sector, including all forms of NHS
organisations, governmental and regulatory bodies, registered
providers, insurers, police, fire and rescue services, independent
health and social care providers, charities and GP practices.
Further details about the firm and the type of work carried out can
be found on our website at www.capsticks.com.
Capsticks HR Advisory Service is an innovative service which has been
developed by the firm to deliver outsourced HR advice and support to
NHS organisations on a range of complex and day-to-day ER and HR
issues. We work alongside the client's internal HR team to provide
specialist advice in accordance with their local policies and procedures.
The HR Advisory Service provides an Employee Relations service an NHS
client in the North East whereby the HR Advisor will be predominately
home based but may be required to attend the clients various sites
throughout the North East on request.
The HR Advisor acts as the first point of contact for the clients'
managers and are responsible for the provision of a dedicated Employee
Relations HR advisory service that compliments the clients' other HR
initiatives. The HR Advisor will also give support and guidance at
employee relations meetings and hearings, either to support the
manager to undertake this meeting themselves or accompany a manager
throughout formal meetings. The HR Advisor will undertake ER
investigations on behalf of the client. Responsibilities include
providing generalist operational HR advice and support, including all
related administration, on a wide range of HR issues including current
employment law, performance and absence management, health and safety,
disciplinary and grievance issues etc, up to the issuing of ET
proceedings. The post holder will also participate in the delivery of
training and development seminars to the clients and participate in
the co-ordination and implementation of new policies and procedures.
The HR Advisor will work within a dedicated specialist team providing
services to this client and potentially other clients in the North of
England reporting to an HR Advisory Manager; although the team will
also work closely with and have access to legal staff in the
Employment Department where necessary. The role will hold an employee
relations case load, allocated by the HR Advisory Manager, which they
will managed autonomously, in line with the client KPI's. The role may
also require UK travel. The candidate is expected to work within the
Standard Operating Procedures of Capsticks.
Main Duties and Responsibilities
To provide general HR/ER advice, guidance and support to all
managers of the client, relating to the interpretation of policies
and procedures, terms and conditions and employment issues e.g.
discipline, grievance, absence management, terms and conditions
(this list is not exhaustive), based on the clients policies and
procedures, best practice and the latest employment case law;
Provide support to managers at formal meetings (virtual and face
to face when possible), and to support the manager, where necessary,
at the clients' site locations, as well as independently conducting
thorough and robust investigations on behalf of the client;
To manage a case load of varying employee relations cases, end to
end, on behalf of the client;
To work to the clients agreed KPI's and timescales, providing a
high quality and efficient service;
To assist the clients managers to produce high quality reports
following investigations and statements of case for formal hearings
as well as outcome letters following any formal meetings;
To complete all necessary case administration to a high standard,
record information accurately, and keep case management information
updated on the HR Advisory case management system;
To liaise and work with the clients HR staff to provide a seamless
HR service, to meet with and provide up to date information and HR
Metrics on ER cases as required by the client;
To assist and contribute to the review and production of policies
and procedures for the client as required;
To assist and contribute to the production of guidance documents
on ER matters as required;
To assist in the development and growth of HR Advisory as
Undertake duties as required by the service. This list is not exhaustive.
Further details on the service, the department, the firm and the type
of work carried out can be found on our website at www.capsticks.com
An excellent knowledge of a broad range of ER issues and the
ability to advise on risk
Previous NHS experience or experience working within a unionised
environment in the public sector (preferable);
Hold a CIPD (or equivalent) qualification, or be working toward
Good range of IT skills, including the use of Microsoft® Outlook™,
Word™ and Excel™
Capsticks is an equal opportunities employer
Capsticks is committed to providing equal opportunities for all and
to encouraging diversity through recruitment. Applications are welcome
from all sections of the community and decisions to progress will be
made with reference to entirely objective criteria only.
Capsticks is an agile firm and is open to conversations about
In 2020 Capsticks achieved a 1 star accreditation from Best
Companies, the specialists whose recognition programme is the standard
for workplace engagement. The Best Companies accreditation is really
important to Capsticks as it focuses on the trust and value we place
in our people, their wellbeing and their careers.