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Job Title Operations Supervisor
Opening Date 08-Apr-2021
Closing Date 08-May-2021
Location London

Capula are looking for an experienced Operations Supervisor to join the team based in London. A successful candidate will provide senior bandwidth and coverage across Operations when required, including delegate support for the Head of Operations. Partnering with Operations Flow Team, Cash, Margin, and Settlements teams.

Responsibilities include:

  • Supervise a team of 2 Operations Staff owning all trade date activities facing custodians, settlement activities facing European Prime Brokers and any listed derivatives delivery activities as required.
  • Ensure daily settlements procedures are completed accurately and on time.
  • Own Bond and Repo settlement workflow across the firm, ensuring fails are well communicated and any issues with settlement are resolved and remediated in a timely manner.
  • Ensure sensitive trades are appropriately monitored with status updates provided to Trading, Treasury and Financing timely.
  • Define operational flows for new sensitive trades required by Trading, Treasury and Financing, automating where possible.
  • Provide early escalation of risks and issues.
  • Publish monthly metrics (KPIs and KRIs) to management for the services provided by the team and relevant third party service providers.
  • Determine any change required as a result of CSDR and re-engineer operational flows and oversight as appropriate.
  • Collaborate across Capula, specifically Operations Flow, Repo Financing, Treasury, Trading, and Product Control.
  • Build and maintain a trusted relationship with the Fund Administrator.
  • Propose new change initiatives to establish additional automation and controls across the team.
  • Define and conduct regular review of settlement processes across products including prompt identification of root cause issues and remediation proposals where required.
  • Ensure newly approved products and services are set up correctly. Specifically with respect to custodian trade feeds and T0 and T+1 settlement processes.

Duties and Responsibilities

  • Management and leadership of the settlements function.
  • Provide leadership and define the strategic roadmap for the team.
  • Hold weekly team meetings and provide notable and timely updates to the Head of Operations.
  • Ensure all appropriate Treasury and Financing trades are booked, reviewed against recaps and reflected correctly at the custodians daily, in an accurate and timely manner to minimize operational, market and credit risk.
  • Ensure any settlement issues raised by Prime Brokers, custodians or Clearers are investigated, escalated and resolved as quickly as possible.
  • Review fails reporting produced by Prime Brokers and escalate issues and concerns.
  • Ensure both internal client and third party queries are completed in an accurate and timely manner.
  • Ensure prompt escalation of any issues to the Head of Operations, including issues which may result in a deadline breach or internal/external investigation.
  • Manage operational risk ensuring events and near misses are investigated, documented, and remediated.
  • Monitor group inbox and process emails relating to Settlement Team, including trade instructions, trade recaps, queries, requests, delivery notifications, reports etc.
  • Maintain up-to-date procedures across all team tasks.
  • Cross train team members, providing strong resiliency across all processes.
  • Work with and maintain relationships with brokers, custodians, administrators, PBs and clearing brokers.
  • Responsible for producing monthly Management Board and monthly Fund Board metrics where appropriate.
  • Support ad-hoc project work.
  • Produce summarized reports for internal stakeholders.
  • Ensure completion of daily checklist items and any End of Day checks

Strategic change initiatives

  • Ensure all end user developed applications are compliant with Capula Policy whilst working on strategic solution to replace.
  • Define and execute on a strategic roadmap for Activity Types that require Settlements Team monitoring.
  • Work with internal departments, Administrator and external counterparties to automate as much of the Trade workflow as possible.
  • Execute strategic change projects relating to system or process enhancements, and re-engineering of operational flows.
  • Write detailed business requirements documents for appropriate items, ensuring Operation's requirements are thorough and fully agreed before proceeding.
  • Collaborate regularly with Technology to translate business requirements into technical requirements, and ensure user expectations are met.
  • Manage delivery plans for projects including testing, parallel runs, and transition to BAU.
  • Ensure legacy tools and procedures are decommissioned when applicable.

Education and Qualifications

Bachelors or Master's Degree in a finance, quantitative (statistics, economics, mathematics), physics, engineering, or computer science discipline with a strong interest in financial markets and information systems. Alternatively, equivalent hands on industry experience with the skills below.


  • A minimum of 10 years' experience performing a Trading, Operations, Product Control, or Middle Office role in financial services, buy-side or sell-side, or fund administration
  • 3 years' experience in a Settlements, Treasury or Control function of a financial services firm
  • Prior experience working with a Hedge Fund or Investment Management company is preferred but not essential
  • Understanding of Operations trade processing functions (execution, matching, confirmations), and ongoing lifecycle management (novations, compressions, unwinds, coupon, interest, corporate actions)
  • Proven experience in delivering strategic operational change in a control function
  • Understanding of Reconciliations, Cash and Margin procedures and tools
  • Experience working with senior decision makers, traders and risk managers
  • Experience managing and developing staff and cross training
  • Experience implementing technology change initiatives while performing daily BAU responsibilities
  • Must be numerate and have good attention to detail


  • Excellent quantitative and analytical skills accompanied by critical thinking and intellectual curiosity
  • Numerate, product pricing and trade lifecycle knowledge of Listed Derivatives, Bonds, Repos, OTC Cleared products, OTC bilateral products, FX, Credit Derivatives, Cash Equity and Equity derivatives
  • Demonstrable experience communicating with and managing stakeholder expectations
  • Experience working with third-party Fund Administrators, Prime Brokers, Custodians and Clearers.
  • Advanced Microsoft Excel skills
  • Coding skills are highly preferred (VBA, SQL, Python)
  • Project management experience, including business requirements documentation writing
  • Outstanding interpersonal and communication skills
  • An interest in working in a highly dynamic environment
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