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Job Title Senior IT Infrastructure
Opening Date 07-Oct-2021
Closing Date 07-Nov-2021
Location Greater New York City Area

Capula are looking for a Senior IT Infrastructure to join our team in New York.

Overall purpose of the job:

  • Provide support for network switches/routers within US region
  • Support global VMware environment
  • Oversee global backup and monitoring processes and address issues/alerts in a prioritized/timely manner
  • Support and maintain US based voice infrastructure
  • Provide third line support for the Windows desktop and server environments ensuring a professional, timely and high quality support provision to user requests
  • Provide support for all aspects of IT including some end user support
  • Responsible for accurately documenting all processes and procedures accurately
  • Accurately and consistently follow company and team policies, procedures and standards
  • Ensure line manager is informed of all relevant issues, concerns or incidents (including near-misses) and any breaches of policy
  • Actively participate in business continuity planning and testing
  • Uphold the firm's cybersecurity standards and best practices
  • Be able to work autonomously with minimal supervision
  • Be able to manage and keep track of a large number of tasks concurrently
  • Take responsibility for complex projects such as large-scale hardware and software deployments
  • Research solutions to problems and knowledge share with the rest of the team
  • Assist the Technology Infrastructure Manager with any other duties as needed
  • Remain contactable and available for work outside of office hours when required

Note that in addition to these duties employees are required to carry out such other duties as may be reasonably required.

Education and Qualifications

Degree with a 2.1 or higher in Computer Science or relevant professional certifications


  • Ten years' experience working at an investment manager or similar
  • Experience of delivering projects in a pressurized environment
  • Proven demonstrable experience in a similar role


Technical skills


  • Administration of Cisco Unified Communications including experience with Cisco expressway/Jabber
  • Skilled in Cisco switching and routing (CCNA level or higher)
  • Comfortable creating Powershell scripts
  • Skilled in VMware and enterprise storage administration
  • Nagios/Grafana/Prometheus experience


  • Cisco AMP
  • Veeam Backup/Deployment
  • Nimble Experience
  • Docker experience

Soft skills

  • Excellent written communication skills
  • Strong troubleshooting and problem-solving abilities
  • Experienced in prioritizing and multitasking
  • Able to work well under pressure and adversity
  • Willing, can-do attitude
  • Exemplary customer service skills
  • Team player