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Job Title Senior End User Computing Engineer
Opening Date 04-May-2022
Closing Date 30-Nov-2022
Location London
Description

Capula are looking for a Senior IT Infrastructure Engineer to join our team in London. The ideal candidate will have 5+ years' experience supporting end users, preferably within financial services.

Overall purpose of the job:

  • Overall purpose of the job:

    • Responsibility for Capula's EUC environment through management, configuration and security of the global estate, comprising physical & cloud workstations, fixed & mobile telephony, unified comms, email & messaging.
    • Manage and support the end user computing estate (hardware/software) throughout its lifecycle. Hands on technical responsibility to deliver a stable, secure and strategically aligned environment, building and/or deploying enterprise grade environments/applications, updates and solutions
    • Provide proactive and efficient end user desk-side support to ensure minimal disruption and downtime, root cause analysis and service improvements for all incidents and requests, ensuring resolution times are kept to an absolute minimum
    • Ensure a professional, timely and high-quality support provision to user requests, ensuring users and tickets are always kept up to date
    • Oversee & participate in adds, moves and changes, ensuring user onboarding/off-boarding is completed accurately and in accordance to Capula's policy.
    • Coordinate and undertake desk-moves where needed to assist wider team
    • Administer user access & permission changes for both internal & external systems and platforms, ensuring the firms process and policies are adhered to.
    • Writing documentation for support, training and procedural purposes
    • Accurately and consistently follow company and team policies, procedures and standards
    • Ensure the Head of User Experience is informed of all relevant issues, concerns or incidents (including near-misses) and any breaches of policy
    • Actively participate in Business Continuity planning and testing
    • Uphold the firm's cybersecurity standards and best practices

Education and Qualifications

Degree with a 2.1 or higher in Computer Science or relevant professional certifications

Experience

  • Minimum of five years' experience supporting end users within financial services
  • Strong understanding & demonstratable experience of supporting the end user computing environment
  • Experience of working in a fast-paced pressurised environment
  • Experience of delivering projects and initiatives aligned to technical & business demands through to success
  • Handling escalations effectively and providing feedback to the wider team
  • Experience of working in a service desk\ticket-based environment, resolving problems using problem resolution and escalation procedures leveraging diagnostic and incident tracking tools

Technical skills

Required:

  • Experience managing, configuring & securing a global EUC estate in a physical/virtual environment, building/deploying MS Windows images, application packaging/deploying
  • Advanced knowledge of supporting infrastructure resources such as, Active Directory, Exchange, File Services, DHCP & DNS.
  • Windows OS & Patch management experience ensuring security, stability and scalability across the global EUC estate, using tools such as SCCM, MDT/WDS, ManageEngine, Rapid7.
  • Management of MDM platforms, application control and user personalisation/policy
  • Fixed line telephony management and administration (Cisco/Speakerbus)
  • Maintaining and troubleshooting HP desktop PCs and iOS devices

Desirable:

  • CCloud integration\migration (M365, Exchange Online, Intune)
  • PowerShell scripting
  • Excel, VBA, Python, Pyxll
  • Jira/Bitbucket

Soft skills

  • Excellent written communication skills
  • Strong troubleshooting and problem-solving abilities
  • Skilled in prioritizing and multitasking
  • Able to work well under pressure and adversity
  • Willing, can-do attitude
  • Exemplary customer service skills
  • Team Player