The Credit Control team is responsible for collecting payment of all
invoices issued by the Billing team. This will be achieved through
contacting clients' Accounts Payable teams directly, producing
targeted reports to clients to drive payments or by working closely
with internal stakeholders to ensure all debt is collected in a timely
fashion in line with team lock up targets. You should exhibit
professionalism and trustworthiness and require excellent
communication and negotiation skills, as well as an ability to work independently.
The Role
This is a Credit Controller role within the Working Capital team
based in the Manchester Finance team assisting with achieving cash
collection targets and including reporting and analysis duties
relating to the aged debt, query resolution and credit control processes.
Key Responsibilities
Ensure invoice debts are collected in a timely manner, in line
with the collections strategy to meet cash collection and debtor day
targets as advised (set monthly)
Hold regular meetings with partners and clients to ensure all
relevant debts are chased as necessary, including production of
targeted reports to drive correct payment behaviour. Establish good
working relationships with relevant stakeholders
Follow up overdue invoices by telephone, email and letter within
agreed time scales
Escalating non-payment in a timely fashion to the appropriate
level both within Finance and Front Office
Maintaining accurate notes and statuses on the credit control
module of Elite, to enable central management to review and report
on the portfolio
Dealing with queries from case handlers, clients and other members
of the Finance department. Daily communication with cashiers and
billing assistants
Using the Firm's systems to look up general queries on 3e, Axxia
or Visual Files
Gain a good understanding of their ledger and be able to forecast
position their month end position and plan a walk to target
Maintain up to date "How To" guides for each client or
task to ensure work can be covered during absences
Ad hoc projects as required to support the management of
outstanding client debts in line with agreed targets
Essential Skills & Experience
Credit Control experience, preferably within a law firm
Background in law preferable but not essential
Confident & competent to deliver BAU processes already in place
Ability to communicate at a senior level
Ability to manage & prioritise an extensive caseload, while
also meeting other ad hoc objectives
Ability to recognise potential risks to the Firm that should be escalated
A working knowledge of Excel spreadsheets is required
A working knowledge of 3E, Elite Collections (or similar) would be preferable
Strong communication skills
Ability to establish & maintain excellent relationships with
both internal & external clients
Ability to negotiate at a senior level and to influence towards a
positive outcome for the Firm
Ability to meet deadlines and work effectively and accurately,
even when under pressure
A methodical approach and excellent attention to detail
Ability to assist in promoting the role & importance of the
Credit Control team within the Firm
The Firm
Clyde & Co is a leading global law firm, specialising in the
sectors that underpin global trade and commercial activity, namely:
insurance, transport, construction, energy, trade and commodities. It
is globally integrated, offering a comprehensive range of contentious
and non-contentious legal services and commercially minded legal
advice to businesses operating across the world. Clyde & Co is
committed to operating in a responsible way. This means progressing
towards a diverse and inclusive workforce that reflects the diversity
of its communities and clients, using its legal skills to support its
communities through pro bono work, volunteering and charitable
partnerships, and minimising the impact it has on the environment. The
firm has 480 partners, 2400 lawyers, 3200 legal professionals and 5000
people overall in over 60 offices and associated offices worldwide.
Our Values
Our values are the principles that guide the decisions we make, unite
us in our endeavours and strengthen our delivery, for our clients and
our firm. We:
Work as one
We are a globally connected team of talented people
who act with a firm-first mentality to achieve success
Excel with clients
We aim high and challenge ourselves to deliver
unique excellence for our clients, keeping them at the centre of
everything we do
Celebrate difference
We help each other to be at our best and believe our
differences result in greater achievement
Act boldly We
seek new opportunities, take action and learn as we go, recognising
that curiosity drives our development and contributes to growth
Business Services Competencies
Clyde & Co is committed to providing extensive, personal and
professional development opportunities for our people enabling them to
be highly effective in their current role as well as assisting them to
fulfil their career aspirations.
The competencies are used to inform all aspects of Business Services
career development. They vary across levels and different business
areas and fall under the following areas:
Technical Excellence
People and Team
Client/Stakeholder Relationships
Service Delivery and Commercial Awareness
Personal Effectiveness
Benefits
Your health
Private medical insurance scheme
Free and confidential medical
health checks
Dental insurance for accident and
emergency treatment
Your wealth
Contributory pension plan (Group
Personal Pension Plan)
Life assurance equivalent to four
times annual salary
Group Income Protection
Enhanced maternity, paternity, and
adoption pay
Childcare voucher scheme
Season ticket loan
Your lifestyle
Subsidized sports club membership
Cycle to Work scheme
Employee Assistance Programme
In-house dry cleaning service and
online benefits
Note: Eligibility for benefits is
dependent on location and length of service. Confirmation will be
provided upon joining.
This is the job description as
constituted at present; however the Firm reserves the right to
reasonably amend it in accordance with the changing needs of the business.
To view the full job description and
download, please click on the link below.
