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Job Title
MI Analyst
Job Location
Manchester
Job Type
Business Services
Country/Territory
England
Region
UK & Europe
Description
Job Description | Job Title
Department: Client Data & Analytics
Location: Manchester
Role: MI Analyst
The Team
The Client Data & Analytics Team [CD&A] is primarily based in
Manchester. The team are predominantly focused upon Casualty service
lines but are continuing to expand the service delivery of MI to
service lines and departments in the UK and globally. The Strategic
goal of the team is to deliver and enable the analysis of client data
to create value, insight, clarity, and operational excellence for our clients.
The Role
The firm is in the process of transitioning to an Enterprise Data
Platform [EDP], the implementation of a Global Case Management System,
Global Insurance Standard Data Set [GISDS] and adoption of Power BI,
moving from centralised push reports to self-service platforms.
The main function of this role is to maintain and enhance service
delivery for our clients whilst engaging with the change programmes to
realise the transformational
Deliver service excellence to our clients via timely, accurate and
insightful analytics. Support and engage with the FE community to
improve the understanding and integrity of data capture and how it is
used by our clients for performance management. Create and deliver
operational analytics which will aid the business identify process
improvements to benefit our clients whilst protecting margin.
Recognising the number of concurrent change programmes being
implemented; the individual should excel working in a challenging
environment, resilient and skilled at delivering service excellence
whilst developing and helping to shape the next level of external and
internal analytics reporting in real time.
Highly motivated the individual should be confident and proactive,
adept at deconstructing data & reporting requirements,
understanding the key deliverables of reports and the data structure
principles to enable this.
An insurance or legal background is essential for success in this
role; candidates without this background will be considered who have
demonstrated previous ability to rapidly acquire domain knowledge of
new industries.
Key Responsibilities
Own a portfolio of clients, taking lead responsibility in
delivering their contractual MI reporting, working with the business
to drive improvements in data integrity and analytics.
Own the client reporting requirements documentation, ensuring all
relevant parties are equipped with the latest requirements and
documentation to deliver to the clients specifications.
Own the analytics within your client & operational reports!
Knowledge share across the CD&A team to ensure service
delivery for all clients is enhanced.
Each member of the CD&A Team will be expected to have the
ability to cover any of the principal duties and responsibilities
within the team.
Design and deliver analysis to drive improved understanding of
performance by client.
Provide relevant insight and analysis to improve client
understanding of their own performance.
Proactively works with Client Partners to ensure that the CD&A
function becomes embedded in the business and provides value add solutions.
Challenge the way we do things.
Be responsible for liaising with all colleagues to ensure that the
CD&A service is delivered effectively and efficiently.
Develop KPI/dashboard measures and reports.
Assist on any tenders/bids as and when required.
Involved in process improvements.
Enhancement of current and future reporting.
Communication: always maintaining open and appropriate
communication lines with internal stakeholders and Clients to ensure
the firm's needs are met.
Any other tasks as and when required.
Candidate Specification
Ability to work as a member of the CD&A team and establish
effective working relationships across other departments to maximise
personal contribution.
Skilled at delivering to challenging timelines whist maintaining
attention to detail and analytical governance and integrity.
Sound commercial awareness and the ability to provide value add to
Client Partners.
Ability to be calm and retain a professional attitude under pressure.
Willing and able to work under pressure and to strict deadlines,
particularly at certain times of the month/year.
Excellent organisational skills across a varied workload, ability
to prioritise tasks to meet agreed deadlines.
Processional manner in both verbal and written communication.
Self-motivated, pro-active, and able to use own initiative.
Flexible approach with willingness to accept a range of varying responsibilities.
Positive attitude.
Strong presentational skills.
Essential Skills & Experience
Proven experience working as an analyst.
Educated to degree level
Background in insurance or law
Excellent analytical and problem-solving skills
Experienced interacting with senior management, communicating
effectively and achieving 'trusted advisor' status.
Advanced Excel skills
Good understanding of data structures, storage, and transformation
Background in databases and/or SQL desirable
MS Office skills
Experience of BI tools would be advantageous.
Experience in SSRS and exposure to SQL coding would be advantageous.
The Firm
Clyde & Co is a leading global
law firm, specialising in the sectors that underpin global trade and
commercial activity, namely: insurance, transport, construction,
energy, trade and commodities. It is globally integrated, offering a
comprehensive range of contentious and non-contentious legal
services and commercially minded legal advice to businesses
operating across the world. Clyde & Co is committed to operating
in a responsible way. This means progressing towards a diverse and
inclusive workforce that reflects the diversity of its communities
and clients, using its legal skills to support its communities
through pro bono work, volunteering and charitable partnerships, and
minimising the impact it has on the environment. The firm has 480
partners, 2400 lawyers, 3200 legal professionals and 5000 people
overall in over 60 offices and associated offices worldwide.
Our Values
Our values are the principles that
guide the decisions we make, unite us in our endeavours and
strengthen our delivery, for our clients and our firm. We:
Work as one
We are a globally connected team of talented people
who act with a firm-first mentality to achieve success.
Excel with clients
We aim high and challenge ourselves to deliver
unique excellence for our clients, keeping them at the centre of
everything we do
Celebrate difference
We help each other to be at our best and believe our
differences result in greater achievement.
Act boldly We
seek new opportunities, take action and learn as we go, recognising
that curiosity drives our development and contributes to growth.
Business Services Competencies
Clyde & Co is committed to providing extensive, personal, and
professional development opportunities for our people enabling them to
be highly effective in their current role as well as assisting them to
fulfil their career aspirations.
The competencies are used to inform all aspects of Business Services
career development. They vary across levels and different business
areas and fall under the following areas:
Technical Excellence
People and Team
Client/Stakeholder Relationships
Service Delivery and Commercial Awareness
Personal Effectiveness
This is the job description as constituted at present; however the
Firm reserves the right to reasonably amend it in accordance with the
changing needs of the business.