The purpose of this role is to assist the team in completing
independent and consistent file reviews to ensure fee earners are
adhering to Clyde & Co Performance standards, as well as
delivering service excellence for our clients by compliance with
Service Level Agreements.
The jobholder will be responsible for providing support to the
Quality Assurance Team in reporting on departmental performance and
providing accurate improvement data and assistance with quality checks
to monitor improvement and provide feedback, helping to develop a
culture of Continuous Improvement.
Key Responsibilities
Complete dip check reviews to monitor improvement in SLA's and
internal performance standards using the internal audit database.
Assist the QA Team with their reviews across the insurance
practice to monitor compliance to client SLA's and internal
performance standards using our internal audit database and client
specific templates.
Extract data from internal systems for audit performance reports
on a monthly basis to be provided to the QA Manager, and work with
the QA Management Team to ensure data is accurate and complete.
Provide Senior QA Auditors with regular feedback data for cascade
to fee earners and Partners.
Tracking the completion of remedial action where identified and
ensuring the actions are implemented in a timely manner, and
internal databases are up to date.
Supporting the QA Auditors with non-technical monthly client audit
returns, to monitor compliance with Client SLA's using client
specific templates.
To analyse audit findings input into the internal audit database,
to include manipulating data to assist the QA team and business
Work with the QA Management Team to ensure all new and proposed
Service Level Agreements are reviewed within QAT and highlight any
proposed issues which could impact the business.
Aid in managing the Probation QA Programme timeline, to ensure
deadlines are met, and timely feedback is provided where appropriate.
Maintain live data in Power BI Dashboards to provide Senior QA
Auditors and the QA Manager with updates on a quarterly basis.
Support the Business Development team by providing quality audit
data required for pitch documents.
Review and prepare files for Client audits delivering timely
feedback to the Client Account Partner ahead of the audit for all
appropriate rectification work to be affected.
Developing and maintaining effective working relationships with
all levels of the business.
Identifying own training needs and development areas and
discussing these with your QA Manager.
Essential Skills & Experience
Excellent IT Skills and experience of MS Office Software.
Knowledge of insurance litigation processes.
Experience within an insurance claims related environment
(preferably Insurer based or legal services).
Preferably proven audit and technical skills and/or an
understanding of the audit processes.
Ability to manage more than one project at a time.
Strong consulting, influencing and communication skills (oral and written).
Good interpersonal skills with confidence to deal with all levels
of staff.
Experience of working effectively across teams/functions.
Self-motivated, enthusiastic and confident networker.
Collaborative and diplomatic.
Relationship driven.
Good attention to detail.
Strong problem-solving skills.
Proactive, enthusiastic, and resilient.
Organised with a pragmatic approach.
Able to manage time effectively and prioritise workload.
The Firm
Clyde & Co is a leading global
law firm, specialising in the sectors that underpin global trade and
commercial activity, namely: insurance, transport, construction,
energy, trade and commodities. It is globally integrated, offering a
comprehensive range of contentious and non-contentious legal
services and commercially-minded legal advice to businesses
operating across the world. Clyde & Co is committed to operating
in a responsible way. This means progressing towards a diverse and
inclusive workforce that reflects the diversity of its communities
and clients, using its legal skills to support its communities
through pro bono work, volunteering and charitable partnerships, and
minimising the impact it has on the environment. The firm has 480
partners, 2400 lawyers, 3200 legal professionals and 5000 people
overall in over 60 offices and associated offices worldwide.
For more about the firm, its
lawyers, offices and areas of expertise and for the latest industry
thought leadership please visit www.clydeco.com
Our Values
Our values are the principles that
guide the decisions we make, unite us in our endeavours and
strengthen our delivery, for our clients and our firm. We:
Work as one
We are a globally connected team of talented people who act with a
firm-first mentality to achieve success
Excel with
clients We aim high and challenge ourselves to
deliver unique excellence for our clients, keeping them at the
centre of everything we do
Celebrate
difference We help each other to be at our best and
believe our differences result in greater achievement
Act boldly We
seek new opportunities, take action and learn as we go, recognising
that curiosity drives our development and contributes to growth
Business Services Competencies
Clyde & Co is committed to providing extensive, personal and
professional development opportunities for our people enabling them to
be highly effective in their current role as well as assisting them to
fulfil their career aspirations.
The competencies are used to inform all aspects of Business Services
career development. They vary across levels and different business
areas and fall under the following areas:
Technical Excellence
People and Team
Client/Stakeholder Relationships
Service Delivery and Commercial Awareness
Personal Effectiveness
Please click on the link to see the full job description.
#LI-HW1 #LI-HYBRID
