To ensure the legal support team meet the
demands of the firm and its clients. This role will be responsible
for the successful delivery of a high-quality, client-focused legal
support service, through the operational day-to-day management of
Practice Assistants, Legal Services Assistants and Administrative
Assistants; and will be the main point of contact for the allocated
Hub services. They will work closely with all members of the team
focusing on understanding the business and practice needs and work
with the Legal Support Managers and fee earners to deliver
appropriately excellent client focussed support services.
Key Responsibilities People Management
Manage individual performance of
allocated support resources including regular progress meetings
and annual appraisals
Ensure the smooth induction of new
starters and supporting Legal Support Managers in ensuring
awareness and understanding of HR, department and client specific
policies, procedures and information
Act as a coach to develop the team to
the highest standards
Identify appropriate training to support
personal development through feedback, performance management and
continued assessment of training needs
Pastoral care and wellbeing for the
legal support teamManagement of Support Services
Manage legal support teams with a focus
on service delivery and excellence; resolve issues relating to
workflow, resource availability, working relationships, service
delivery and HR matters
Manage resource allocation following
planned /unplanned absences to ensure service levels are
maintained with a fair distribution of workload and cover
Work closely with the Legal Support
Managers to support wider group. Ensure full understanding of the
groups aims and objectives
Develop relationships and proactively
manage services around agreed SLAs/KPIs, and ensure successful
team management and workflow allocations
Responsible for ensuring the
prioritisation of work appropriately, balancing fee earning work
and capacity, liaising with Legal Support Managers on peaks and
troughs of activity
Ensure all Practice Assistants, Legal
Services Assistants and Administrative Assistants work proactively
and collectively for the benefit of the business across their team
and other teams as appropriate
Identify head count issues to Legal
Support Managers and work to create effective solutions and work-sharing
Participate in the recruitment and
selection process for team members
Keep abreast of issues, anticipate
changes in demand/regulatory changes and effect timely
interventions to address the changes, working with Legal Support
Managers and Heads to introduce these into the service
Proactively and flexibly work with the
other Hub Leaders and Legal Services Managers to improve the
quality and efficiency of legal support services provided to the
business, ensuring consistency of approach
Participate in legal support team meetings
Maintain appropriate statistics to fit
the requirements of KPI/SLA report monitoring
Approval of overtime
Develop and manage the current services
being provided as well as considering future changes in line with
technology changes and the changing needs of our clients/the
business, and liaise with Legal Support Managers on suggested adjustments
Liaise with Legal Support Managers to
co-ordinate desk allocations, moves and changes in conjunction
with IT and Business Operations
Ensuring high standards of service are
consistently maintained and developed
Quality of Service
Drive the delivery of exceptional client
service, quality and consistency across team members and ensure
processes are developed positively, with best practice shared
across the hub and other hub colleagues
Ensure full compliance by the legal
teams of our policies and procedures (e.g. Compliance, ISO,
Finance), engaging with central teams where appropriate
Actively support and be a champion for
department/firm initiatives, engaging with central teams where
appropriate and driving implementation of changes
Participate in department projects,
adopting common project methodologies from initiation to
completion and ensuring business requirements, objectives and
anticipated benefits are understood and achieved
Any other duties as required,
commensurate with the level of the post Essential Skills & Experience
Excellent communication skills with the
ability to quickly establish credible relationships at all levels
Ability to balance conflicting
priorities, be alert to potential problems and challenge working practices;
Proactive and collaborative
Confidential and discreet but able to
redirect information when appropriate to ensure areas of concern
are resolved efficiently and effectively
Ability to work within and manage
effective working processes excellent service delivery
Ability to lead, motivate and develop people
Attention to detail and the highest
quality standards
Resilient with the ability to manage or
escalate difficult situations effectively and stay calm under pressure
Good influencing skills
Acts as a role model
Customer service focusedTechnical Skills
Management traits and excellent
communication skills
Demonstrable suitability to work in a
management role and an ability to communicate effectively at all levels
Ability to build and maintain excellent
working relationships with all staff levels
Advanced Microsoft Office skills
The Firm
Clyde & Co is a leading global law
firm, specialising in the sectors that underpin global trade and
commercial activity, namely: insurance, transport, construction,
energy, trade and commodities. It is globally integrated, offering a
comprehensive range of contentious and non-contentious legal
services and commercially-minded legal advice to businesses
operating across the world. Clyde & Co is committed to operating
in a responsible way. This means progressing towards a diverse and
inclusive workforce that reflects the diversity of its communities
and clients, using its legal skills to support its communities
through pro bono work, volunteering and charitable partnerships, and
minimising the impact it has on the environment. The firm has 480
partners, 2400 lawyers, 3200 legal professionals and 5000 people
overall in over 60 offices and associated offices worldwide.
Our Values
Our values are the principles that guide
the decisions we make, unite us in our endeavours and strengthen our
delivery, for our clients and our firm. We:
Work as one We are a globally connected team of
talented people who act with a firm-first mentality to achieve success
Excel with clients We aim high and challenge ourselves to
deliver unique excellence for our clients, keeping them at the
centre of everything we do
Celebrate difference We help each other to be at our best
and believe our differences result in greater achievement
Act boldly We seek new opportunities, take action
and learn as we go, recognising that curiosity drives our
development and contributes to growth
Business Services Competencies
Clyde & Co is committed to providing
extensive, personal and professional development opportunities for
our people enabling them to be highly effective in their current
role as well as assisting them to fulfil their career aspirations.
The competencies are used to inform all
aspects of Business Services career development. They vary across
levels and different business areas and fall under the following areas:
Technical Excellence
People and Team
Client/Stakeholder Relationships
Service Delivery and Commercial Awareness
Personal Effectiveness
This is the job description as constituted
at present; however the Firm reserves the right to reasonably amend
it in accordance with the changing needs of the business.