Job Description | Senior Digital Experience Designer
Department: Digital Learning & Platforms (DL&P)
Location: London or Manchester (hybrid role - minimum
two days a week in the office)
The Team
The Digital Learning and Platforms (DL&P) team comprises a
Digital Design team and a Platforms team who provide leadership and
operational services to 10 key internal customer groups and experience
design solution for key business initiatives. This role is a vital
part of the Digital Design team, focussed on applying design thinking
to create user-centric learning experience and workplace performance
solutions for an expanding global law firm. As part of the Design
team, you will have the opportunity to work on the end-to-end process
for large scale global/regional projects and smaller bespoke digital solutions.
You will work collaboratively with our other designers, design
manager, stakeholders, and end-users to understand the core problems
we are trying to solve and design highly creative digital solutions.
You will also work collaboratively with the Platforms team, as the
combination of our platforms and technologies can be used to further
research, analyse and measure activities to help inform learning
design solutions and their impact.
We are modern thinkers, whose design strategy is strongly influence
by the 5Di process, Design
Thinking, human-centred design, and 5 Moments of Learning
Need. We place the user at the heart of our activity and create
cohesive multi-channel content solutions and campaigns appropriate to
end user needs, contextual context and performance results. We want to
be able to help people do their jobs better.
The Role
This is a great opportunity for an innovative design thinker with
strong human-centred learning experience design, content authoring and
creative design production skills to join a progressive
forward-thinking team.
Reporting to the Digital Design Manager, you will work independently
and as part of a multi-disciplinary design team who have a range of
digital learning, marketing, print, web, UX/UI, and video production
skills. You will bring to the team strong visual design capabilities,
innovative digital learning design, an understanding of UX design and
research and exceptional creative problem-solving skills.
As Sr Digital Experience Designer, working closely with the Design
Manager, you will take more of a lead to help define and assess design
problems, carry out end-user, Subject Matter Experts (SMEs) and
stakeholder research to discover the core challenges, needs and
performance gaps, and work collaboratively with the design team
through ideation, prototyping and delivery of creative design
solutions. You will be able to follow the 5Di process to run workshops
with stakeholders, SMEs and end-users. Based on initial findings in
the define and discover phases, you will be confident to work
alongside SMEs to plan and write creative learning solution (not
limited to courses).
As a senior designer, you will be able to take ownership of projects
working independently creating end-to-end solutions, as well as,
working with more junior designers providing creative leadership and
project management. You will work collaboratively with business
stakeholders and SMEs to co-create digital learning solutions,
including, but not limited to, digital courses and resources. The
content and approach will vary based upon the need, desired
performance result and as the subject matter ranges across multiple
domains from risk & compliance, sustainability, leadership and
professional skills development to legal training, diversity &
inclusion, people/process change and more.
As part of the role, you will
design and build visually compelling, high impact interactive
learning modules primarily using our collaborative authoring platform
- Elucidat. Where it makes
strategic sense to scale capability in others, you will provide
access, coaching and support for business SME contributors to maintain
content or create their own projects. You will be an advocate for
innovative digital learning approaches and provide thought leadership
across various channels of influence within the firm.
You will be responsible for driving your allocated projects forward,
working collaboratively with SMEs and our other digital designers to
plan, design, build, review and launch digital learning experiences.
Your solutions should be performance results focused while
understanding the end users' needs; always asking yourself 'how will
this help them DO their job better?'. Our aim is to create practical
and useful solutions to drive behaviour change and action vs knowledge
dumps of information. A 'course' is not always the right solution.
There may be times you will need to be able to evaluate and challenge
the approach, give design recommendations, and respectfully influence
stakeholders or SMEs. We are looking for someone who is confident and
articulate, who understands design thinking, 5Di, human-centred design
and innovative learning principles and can apply this to your work to
create engaging, impactful learning experiences.
We respect, value and embrace our cultural and regional diversity. As
you will be designing for a global audience, you will also need to
understand working cross-culturally and applying cultural sensitivity
and awareness to your work. You will understand and embed inclusive
(in all respects) and accessible design in all aspects of your work.
Key Responsibilities
Take a project brief and work with the Digital Design Manager,
stakeholders and colleagues on developing and delivering creative
learning design solutions.
Conduct end-user, stakeholder and SME research
Take ownership of your allocated projects through the ideation and
development process
Project management and design leadership/coaching
Work with business SMEs to plan, structure and storyboard projects.
Transform content into impactful, clear and concise experiences
for digital learning courses/resources with the end user in mind.
Not just information design/structuring but designing an experience
that will help the end user actually learn the content in a way they
can do something with it. Action oriented and applicable for the end
user vs knowledge dump from an SME.
Create and build engaging visually dynamic digital design
solutions informed by UX research and UX design principles
Write copy with the end user in mind using clear English writing
principles and storytelling. Provide recommendations with SME
written copy where ease of readability and simplicity could be improved.
Recommend changes to content or delivery methods, based on
information such as instructional effectiveness, end-user research,
feasibility, or other factors
Apply innovative learning principles to produce impactful digital
learning experiences
Create the most appropriate design elements for the project, e.g.
infographics, animations, video filming, editing, etc either
yourself or in collaboration with other Digital Design team
colleagues, depending on best matched skill-set for the task.
Develop your skills in Elucidat to advanced/mastery level.
Play a leading role in helping us scale Elucidat. Make
recommendations on approach and work with the team to offer learning
design advice and support in the authoring environment
Work with global stakeholders to design for a global audience.
Work with our 3rd party translation partner or internal
translation teams to translate projects
Work with SMEs and Design Team to create marketing materials to
support a campaign-based approach to promotions, learning and
behaviour change.
Consider measurement tools to evaluate the performance outcomes of
learning experience design interventions
Contribute creative ideas within the team and during brainstorming
and planning sessions
Stay abreast on latest trends and industry standards and share
knowledge with the broader team and spheres of influence - be a
thought leader
Perform other duties and projects as assigned or as
responsibilities dictate
Essential Skills & Experience
Strong graphic, multi-media and instructional design skills with
experience creating a range of content (style, modality and audience)
Articulate and effective communicator
Copywriting and storytelling skills
Design thinker - understands design thinking process and theory
(human-centric design, creative problem solving)
Understands and can follow the 5Di process/methodology
User-focused at the core in all aspects of design
Continuous improvement - growth mindset - curious
Very attentive to detail with at least some project management experience
Able to communicate and collaborate well in a hybrid working environment
Cross cultural communication skills with an understanding and
sensitivity to creating culturally appropriate and inclusive design
solutions for a diverse global audience
Software: previous experience with these or similar products
Adobe Creative Cloud Suite
Digital Learning Authoring using a market leading tool (e.g.
Elucidat, Adapt, Evolve, GoMo, Articulate 360)
Collaborate and track projects using MS Teams and Mirro
Animation and video authoring tools (Vyond, Synthesia) is a plus
Build webpages using SharePoint or similar rapid authoring tools
is a plus
The Firm
Clyde & Co is a leading global
law firm, helping organisations successfully navigate risk and
maximise opportunity in the sectors that underpin global trade and
commercial activity and enable global prosperity, namely: insurance,
aviation, marine, construction, energy, trade and natural resources.
Globally integrated, we offer a comprehensive range of contentious
and non-contentious legal services and commercially-minded legal
advice to businesses operating across the world. We are committed to
operating in a responsible way by progressing towards a diverse and
inclusive workforce that reflects the communities and clients it
serves and provides an environment in which everyone can realise
their potential, using its legal and professional skills to support
its communities through pro bono work, volunteering and charitable
partnerships, and minimising the impact it has on the environment
including through a commitment to the SBTi Net-Zero standard and the
setting of ambitious emissions reduction targets. The firm has 490
partners, 2400 lawyers, 3200 legal professionals and 5500 people
overall in nearly 70 offices and associated offices worldwide.
Our Values
Our values are the principles that
guide the decisions we make, unite us in our endeavours and
strengthen our delivery, for our clients and our firm. We:
Work as one
We are a globally connected team of talented people
who act with a firm-first mentality to achieve success
Excel with clients
We aim high and challenge ourselves to deliver
unique excellence for our clients, keeping them at the centre of
everything we do
Celebrate difference
We help each other to be at our best and believe our
differences result in greater achievement
Act boldly We
seek new opportunities, take action and learn as we go, recognising
that curiosity drives our development and contributes to growth
Business Services Competencies
Clyde & Co is committed to providing extensive, personal and
professional development opportunities for our people enabling them to
be highly effective in their current role as well as assisting them to
fulfil their career aspirations.
The competencies are used to inform all aspects of Business Services
career development. They vary across levels and different business
areas and fall under the following areas:
Technical Excellence
People and Team
Client/Stakeholder Relationships
Service Delivery and Commercial Awareness
Personal Effectiveness
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