The purpose of this role is to provide operational support to all
practice areas and regions for select Key Accounts and Growth
Accounts. The Client Operations Paralegal will provide support with
the reporting and administrative functions required to support client
accounts within the Key and Growth account programmes.
The post holder will work with all team members, liaising with Fee
Earners and Partners where necessary, and other internal stakeholders.
The post holder will work with the Senior QA & Client Operations
Manager to ensure that we are not only competing at the same level as
our competitors but leading the field and providing a quality service
on client accounts.
Key Responsibilities
Management Information Support:
Working with the team to ensure the accurate submission of
internal and client data across clients
Liaise with and support fee earners with queries from fee earners
regarding MI completion
Assist with the analysis of data to identify errors and
improvement opportunity across clients and departments
Contract Management:
Provide support to deliver on client required process for
payments, billing and SLA and KPI delivery.
Assist in the monitoring of compliance with the client SLA,
particularly regarding finance and billing.
Assist with the delivery of SLA and KPI reporting
Collaborate with finance to affect the smooth running of the
e-billing process
Ensure contractual information is stored and archived in line with
best practice guidance
Performance Management:
Assist with any investigations into performance, including client
MI reports and QA audit reports
Assist with any presentations to the client in relation
performance/governance meetings
Attendance at internal client meetings with key stakeholders, both
fee earning an business services, and deliver on all actions
emanating from in a timely and efficient manner
Supporting the Senior QA & Client Operations Manager to
deliver on continuous improvements identified
Assist in the development of any training materials to ensure they
are up to date with new initiatives and processes
Audit Management:
Assist with the review of client audit results from the QA Team to
ensure that the operations and account teams are aware of
performance improvements and results are shared
Stakeholder Management
Efficient and effective communication with all stakeholders,
supporting meetings, updating relevant stakeholders, and managing
action plans
Experience and Skills Required
Experience of client data and its relevance to the insurance
litigation process
Demonstrates attention to detail with a high level of accuracy.
Excellent knowledge of insurance litigation processes
Experience within an insurance claims litigation environment
Knowledge and understanding of working with audit, SLA and KPI analysis
Excellent knowledge of MS Office, particularly excel
Proven experience of collaborative working and an ability to forge
relationships with key individuals across all of the different
practice areas.
Strong organisational skills and the ability to handle multiple
priorities within tight timescales.
Able to work to very tight deadlines under pressure and to
assimilate information quickly.
Excellent verbal and written communication skills.
Confident and proactive possessing the competence to deliver
procedures and conduct reporting autonomously.
The Firm
Clyde & Co is a leading global
law firm, specialising in the sectors that underpin global trade and
commercial activity, namely: insurance, transport, construction,
energy, trade and commodities. It is globally integrated, offering a
comprehensive range of contentious and non-contentious legal
services and commercially-minded legal advice to businesses
operating across the world. Clyde & Co is committed to operating
in a responsible way. This means progressing towards a diverse and
inclusive workforce that reflects the diversity of its communities
and clients, using its legal skills to support its communities
through pro bono work, volunteering and charitable partnerships, and
minimising the impact it has on the environment. The firm has 480
partners, 2400 lawyers, 3200 legal professionals and 5000 people
overall in over 60 offices and associated offices worldwide.
Our Values
Our values are the principles that
guide the decisions we make, unite us in our endeavours and
strengthen our delivery, for our clients and our firm. We:
Work as one
We are a globally connected team of talented people
who act with a firm-first mentality to achieve success
Excel with clients
We aim high and challenge ourselves to deliver
unique excellence for our clients, keeping them at the centre of
everything we do
Celebrate difference
We help each other to be at our best and believe our
differences result in greater achievement
Act boldly We
seek new opportunities, take action and learn as we go, recognising
that curiosity drives our development and contributes to growth
Business Services Competencies
Clyde & Co is committed to providing extensive, personal and
professional development opportunities for our people enabling them to
be highly effective in their current role as well as assisting them to
fulfil their career aspirations.
The competencies are used to inform all aspects of Business Services
career development. They vary across levels and different business
areas and fall under the following areas:
Technical Excellence
People and Team
Client/Stakeholder Relationships
Service Delivery and Commercial Awareness
Personal Effectiveness
#LI-HYBRID #LI-DD1
This is the job description as constituted at present;
however, the Firm reserves the right to reasonably amend it in
accordance with the changing needs of the business.
