Location: Ireland (Offices: Northern Ireland and
Republic of Ireland)
Role: Workplace Services & Legal Support Manager
- NI/ROI
The Team
To ensure the workplace services and legal support team meet the
demands of the firm and its clients. This role will be responsible
for the successful delivery of a high-quality, client-focused
workplace services and legal support services, through the strategic
and operational day-to-day management of the team and services and
will be the main point of contact for ensuring operational excellence.
They will work closely with all members of the team focusing on
understanding the business and practice needs and work with the Senior
Leadership Team in Workplace Services & Legal Support and fee
earners to strategically design and deliver appropriately resourced
administrative support services and deliver exceptional client service.
Key Responsibilities
People Management
Manage workplace services / legal support teams and services in a
proactive manner, whilst ensuring individual performance levels are
maintained to a high standard. Such responsibilities to include
regular progress meetings and end of year reviews, probation reviews
in line with the competency framework, and objective setting
Ensure the smooth induction of new starters, transfers and
maternity returns to the department, ensuring awareness and
understanding of HR, department and client specific policies,
procedures and information
Act as a coach to develop team members to the highest standards
Identify appropriate training to support induction and personal
development through feedback, performance management and continued
assessment of training needs
Pastoral care and wellbeing team members
Management of Support Services
Manage workplace and legal support teams with a focus on service
delivery and excellence; resolve issues relating to staffing and
performance issues resources, working relationships and HR matters
Support resource management and business case for staff allocations
Work closely with the Senior Leadership Team in Workplace Services
& Legal Support to support wider group. Ensure full
understanding of the groups aims and objectives
Develop relationships and proactively engage with the fee earners
to understand client specific requirements/SLAs/KPIs, and to ensure
the successful management and administration of practice area support
Responsible for ensuring the teams prioritise their work and work
is shared where necessary
Ensure the teams work proactively and collectively for the benefit
of the business across their team and other teams as appropriate
Manage headcount in line with business needs and ensure business
case established where changes are required, drafting documentation
as requested
Manage the recruitment and selection process, ensuring recruitment
is within budget, alternative options have been explored and
appropriate business cases are provided
Keep abreast of issues, anticipate changes in demand/regulatory
changes and effect timely interventions to address the changes,
working with the appropriate Heads to introduce these into the service
Proactively and flexibly work with the other Workplace Services /
Legal Support Managers to improve the quality and efficiency
workplace services/legal support services provided to the business,
ensuring consistency of approach
Arrange and chair team meetings
Produce management information as required; Implement and review
team KPIs/SLAs, statistics etc. for ongoing monitoring of quality
and efficiency and performance management
Approval of overtime
Review processes and service provision, introducing
improvements/new services as appropriate; developing and managing
the current services being provided as well as considering future
changes in line with technology changes and the changing needs of
our clients/the business
Co-ordinate desk allocations, moves and changes in conjunction
with IT and Business Operations
Ensuring high standards of service are consistently maintained and developed
Quality of Service
Drive the delivery of exceptional client service, quality and
consistency across departments through ongoing process improvement;
review of systems and processes, capturing, sharing and implementing
best practice
Ensure full compliance by the teams of our policies and procedures
(e.g. Compliance, ISO, Finance), engaging with central teams where appropriate
Actively support and be a champion for department/firm
initiatives, engaging with central teams where appropriate and
driving implementation of changes
Lead on department projects, adopting common project methodologies
from initiation to completion and ensuring business requirements,
objectives and anticipated benefits are understood and achieved
Any other duties as required, commensurate with the level of the post
Essential Skills & Experience
Excellent communication skills with the ability to quickly
establish credible relationships at all levels
Experience of managing multiple stakeholders and leading change
Ability to balance conflicting priorities, be alert to potential
problems and challenge working practices;
Proactive, collaborative and forward-thinking
Confidential and discreet and able to appropriately ensure areas
of concern are managed and resolved effectively
Ability to identify and deliver improvements to processes and
systems to ensure efficiency and the drive to see projects through
from initiation to completion
Ability to lead, motivate and develop people
Attention to detail and the highest quality standards
Resilient with the ability to manage difficult situations
effectively and stay calm under pressure
Excellent influencing skills
Acts as a role model and mentor
Customer service focused
Technical Skill
Management qualifications or equivalent experience
Demonstrable experience of working in a management role in a legal
or professional service environment
Ability to build and maintain excellent working relationships with
all staff levels
Advanced Microsoft Office skills
The Firm
Clyde & Co is a leading global law firm, specialising in the
sectors that underpin global trade and commercial activity, namely:
insurance, transport, construction, energy, trade and commodities. It
is globally integrated, offering a comprehensive range of contentious
and non-contentious legal services and commercially-minded legal
advice to businesses operating across the world. Clyde & Co is
committed to operating in a responsible way. This means progressing
towards a diverse and inclusive workforce that reflects the diversity
of its communities and clients, using its legal skills to support its
communities through pro bono work, volunteering and charitable
partnerships, and minimising the impact it has on the environment. The
firm has 480 partners, 2400 lawyers, 3200 legal professionals and 5000
people overall in over 60 offices and associated offices worldwide.
Our Values
Our values are the principles that guide the decisions we make, unite
us in our endeavours and strengthen our delivery, for our clients and
our firm. We:
Work as one
We are a globally connected team of talented people who act with a
firm-first mentality to achieve success
Excel with
clients We aim high and challenge ourselves to
deliver unique excellence for our clients, keeping them at the
centre of everything we do
Celebrate
difference We help each other to be at our best and
believe our differences result in greater achievement
Act boldly We
seek new opportunities, take action and learn as we go, recognising
that curiosity drives our development and contributes to growth
Business Services Competencies
Clyde & Co is committed to providing extensive, personal and
professional development opportunities for our people enabling them to
be highly effective in their current role as well as assisting them to
fulfil their career aspirations.
The competencies are used to inform all aspects of Business Services
career development. They vary across levels and different business
areas and fall under the following areas: