Department: Workplace Services & Facilities
Management, UK & ROI
Location: Manchester/Hybrid
Role: Head of Workplace Operations
The Team
The Head of Workplace Operations is part of the senior management
team within the Workplace, Facilities Management and Legal Support
sectors at Clyde & Co. The role will work closely with the Head of
Workplace Strategy and the Global Head of Real Estate and will report
into the Director of Workplace & Legal Support.
The Role
The role holder will own Workplace Services and Facilities Management
operations and will develop and drive the continual delivery of a
market leading workplace experience across our 14 UK and ROI office
locations. The role holder will have full control of both Workplace
Services and Facilities Management budgets and will be expected to
drive efficiencies via the amalgamation and streamlining of services
across the whole estate. They will also work with other senior leaders
within business services and key Partners to develop plans and measure
progress against the firm's values.
The role holder will be responsible for exceptional service delivery
across all our UK and ROI Real Estate locations, as well as leading on
the day-to-day operation and delivery of external supplier key
performance indicators. They will be required to maintain key
relationships with suppliers and work with the Head of Strategy and
Procurement to make commercial assessments in relation to contract
renewal / re-tendering.
In addition, the successful candidate will be expected to lead on the
operational rollout of transformation plans for the Workplace Services
and Facilities Management functions, developing and agreeing key
priorities and managing the implementation of enhanced ways of
working. They will also be expected to drive the implantation of
self-service technologies to improve efficiency and reduce manual ways
of working. It is also essential that the role-holder drives and takes
responsibility for initiatives and actions relating to the firm's net
zero targets, as well as the wider sustainability agenda.
Key Responsibilities
Drive Workplace Services and Facilities Management operations,
initiatives, and experiences in line with the firm's values.
Manage departmental budgets for both teams and take responsibility
for driving logistical efficiencies.
Take responsibility for driving exceptional service deliver across
Workplace Services and Facilities Management.
Lead on supplier management and drive regular re-tender
opportunities where commercially beneficial.
Implement and maintain high performance culture within the
Workplace Services and Facilities Management teams, and lead on
performance management where appropriate.
Review and define Workplace operations in line with changing
business needs and priorities.
Demonstrate a clear understanding of the wider business, the
impact Workplace Services and Facilities Management has in achieving
the firm's wider financial goals, and how to motivate the team to
understand this and deliver exceptional outcomes.
Collaborate with the Head of Strategy & Global Head of Real
Estate to drive and implement the firm's Real Estate Strategy and
employee workplace experience.
Communicate operational aims and progress to a variety of
stakeholders as required.
Influence senior stakeholders to engage with updated Workplace
Services and Facilities Management processes and/or ways of working.
Provide and utilise data insights to ensure effective decision
making and drive efficiencies.
Proactively drive and take responsibility for successful
achievement of net zero targets and the firm's wider sustainability agenda.
Essential Skills & Experience
Significant leadership experience of both the Workplace Services
and Facilities Management functions.
Market-leading track record of implementing and maintaining
exceptional service delivery, as well as managing suppliers.
Significant experience of managing large budgets.
Experience of navigating complex issues.
Leadership experience, gained through leading and managing a
professionally qualified team.
Strong track record of managing performance and able to
demonstrate how they have implemented and maintained high
performance cultures.
Experience of developing and delivering significant programmes of change.
Political savvy, judgement and awareness that demonstrates ability
to manage sensitive and complex issues.
Ability to motivate a team and to demonstrate inclusive leadership
that inspires diverse teams.
Experience of working with and meeting environmental/net zero key
performance indicators.
Ability to work collaboratively with a wide range of stakeholders,
to co-create solutions and lead on the delivery of initiatives.
Ability to work at the most senior level and gain the confidence
of other leaders by establishing excellent relationships and
building credibility.
Strong facilitation, analytic and communication skills
Business Services Competencies
Clyde & Co is committed to providing extensive, personal, and
professional development opportunities for our people enabling them to
be highly effective in their current role as well as assisting them to
fulfil their career aspirations.
The competencies are used to inform all aspects of Business Services
career development. They vary across levels and different business
areas and fall under the following areas:
Technical Excellence
People and Team
Client/Stakeholder Relationships
Service Delivery and Commercial Awareness
Personal Effectiveness
This is the job description as constituted at present; however the
Firm reserves the right to reasonably amend it in accordance with the
changing needs of the business.
