Job Description | Head of Workplace Operations

Department: Workplace Services & Facilities Management, UK & ROI

Location: Manchester/Hybrid

Role: Head of Workplace Operations

The Team

The Head of Workplace Operations is part of the senior management team within the Workplace, Facilities Management and Legal Support sectors at Clyde & Co. The role will work closely with the Head of Workplace Strategy and the Global Head of Real Estate and will report into the Director of Workplace & Legal Support.

The Role

The role holder will own Workplace Services and Facilities Management operations and will develop and drive the continual delivery of a market leading workplace experience across our 14 UK and ROI office locations. The role holder will have full control of both Workplace Services and Facilities Management budgets and will be expected to drive efficiencies via the amalgamation and streamlining of services across the whole estate. They will also work with other senior leaders within business services and key Partners to develop plans and measure progress against the firm's values.

The role holder will be responsible for exceptional service delivery across all our UK and ROI Real Estate locations, as well as leading on the day-to-day operation and delivery of external supplier key performance indicators. They will be required to maintain key relationships with suppliers and work with the Head of Strategy and Procurement to make commercial assessments in relation to contract renewal / re-tendering.

In addition, the successful candidate will be expected to lead on the operational rollout of transformation plans for the Workplace Services and Facilities Management functions, developing and agreeing key priorities and managing the implementation of enhanced ways of working. They will also be expected to drive the implantation of self-service technologies to improve efficiency and reduce manual ways of working. It is also essential that the role-holder drives and takes responsibility for initiatives and actions relating to the firm's net zero targets, as well as the wider sustainability agenda.

Key Responsibilities

• Drive Workplace Services and Facilities Management operations, initiatives, and experiences in line with the firm's values.
• Manage departmental budgets for both teams and take responsibility for driving logistical efficiencies.
• Take responsibility for driving exceptional service deliver across Workplace Services and Facilities Management.
• Lead on supplier management and drive regular re-tender opportunities where commercially beneficial.
• Implement and maintain high performance culture within the Workplace Services and Facilities Management teams, and lead on performance management where appropriate.
• Review and define Workplace operations in line with changing business needs and priorities.
• Demonstrate a clear understanding of the wider business, the impact Workplace Services and Facilities Management has in achieving the firm's wider financial goals, and how to motivate the team to understand this and deliver exceptional outcomes.
• Collaborate with the Head of Strategy & Global Head of Real Estate to drive and implement the firm's Real Estate Strategy and employee workplace experience.
• Communicate operational aims and progress to a variety of stakeholders as required.
• Influence senior stakeholders to engage with updated Workplace Services and Facilities Management processes and/or ways of working.
• Provide and utilise data insights to ensure effective decision making and drive efficiencies.
• Proactively drive and take responsibility for successful achievement of net zero targets and the firm's wider sustainability agenda.

Essential Skills & Experience

• Significant leadership experience of both the Workplace Services and Facilities Management functions.
• Market-leading track record of implementing and maintaining exceptional service delivery, as well as managing suppliers.
• Significant experience of managing large budgets.
• Experience of navigating complex issues.
• Leadership experience, gained through leading and managing a professionally qualified team.
• Strong track record of managing performance and able to demonstrate how they have implemented and maintained high performance cultures.
• Experience of developing and delivering significant programmes of change.
• Political savvy, judgement and awareness that demonstrates ability to manage sensitive and complex issues.
• Ability to motivate a team and to demonstrate inclusive leadership that inspires diverse teams.
• Experience of working with and meeting environmental/net zero key performance indicators.
• Ability to work collaboratively with a wide range of stakeholders, to co-create solutions and lead on the delivery of initiatives.
• Ability to work at the most senior level and gain the confidence of other leaders by establishing excellent relationships and building credibility.
• Strong facilitation, analytic and communication skills

Business Services Competencies

Clyde & Co is committed to providing extensive, personal, and professional development opportunities for our people enabling them to be highly effective in their current role as well as assisting them to fulfil their career aspirations.

The competencies are used to inform all aspects of Business Services career development. They vary across levels and different business areas and fall under the following areas:

• Technical Excellence
• People and Team
• Client/Stakeholder Relationships
• Service Delivery and Commercial Awareness
• Personal Effectiveness

This is the job description as constituted at present; however the Firm reserves the right to reasonably amend it in accordance with the changing needs of the business.