We are looking for a Credit Hire Supervisor to join our Credit Hire
Team to be based in our Manchester office.
Overview
The Credit Hire Supervisor will have day to day supervisory
responsibility for the Volume Credit Hire team while also retaining a
small caseload. Previous experience working in a similar role is required.
The purpose of this role is to lead, motivate and develop a team of
Volume Credit Hire fee earners. The jobholder will report on team
performance and provide feedback, identifying improvement areas and
helping to develop a culture of continuous improvement. Working with
the Credit Hire team's Partner, they will be responsible for
maintaining a profitable, smooth-running, and efficient team.
Key Responsibilities
People Management
Develop a high-performance culture within your team through
motivation, support, and performance management, in order to achieve
operational objectives and improve overall employee engagement.
Identify and put in place the appropriate solutions to aid
development and drive improvements.
Participate in the recruitment and selection process for new team members.
Ensure the smooth induction of new starters, confirming awareness
and understanding of HR, department and client specific policies,
procedures, and information.
Manage the individual performance of team members including
regular progress meetings and Career Conversations.
Act as a coach to develop the team to the highest standards.
Identify appropriate training to support personal development
through feedback, performance management and continued assessment of
training needs.
Manage your team with a focus on service delivery and excellence;
resolve issues relating to workflow, resource availability, working
relationships, service delivery and HR matters.
Providing pastoral care and wellbeing support for your team.
Technical Excellence
Credit Hire experience at Senior Litigation Executive level,
preferably with some supervision/mentoring experience.
3-5 years experience is preferrable.
Strong liability experience, ability to make a decision early on
with regard for economics and treating customer fairly.
Experience of dealing with strict SLAs and quality assurance requirements.
Detailed knowledge of fast track, small claims track and stage 3.
Costs knowledge and experience.
Strong organisation skills and ability to multitask.
Ability to respond effectively to client's demands on performance
and MI.
Experience of MS Office, Case management systems, 3E (preferable).
Technical Management
The role involves triaging and allocating volume Credit Hire cases
and monitoring caseloads regularly, ensuring where possible that
each team member has the optimum number and type of cases at all times.
Complete client file reviews to monitor adherence to SLA's and
internal performance standards, on a quarterly and ad hoc basis.
Review and provide guidance on and approve strategies on volume
Credit Hire cases.
Manage the team's monthly MI and billing submissions, ensuring
they are accurate and on time.
Lead and motivate your team to ensure the firm achieves compliance
to client audit requirements and to ensure we are performing well
compared to the rest of the client's legal panel.
Maintain a small caseload of your own to the highest standards and
meet or exceed your personal financial targets.
Personal Effectiveness
Develop effective working relationships with senior management,
the Business Services teams and all levels of staff to support the
wider group. Ensure that feedback is delivered in a constructive
manner and that improvement opportunities are robustly investigated
and shared to ensure the most appropriate remedies and improvements
are implemented.
Fully engage with team project work and initiatives to assist in
the delivery of continuous improvement to the Credit Hire
department, to include but not limited to, recommending improvement
plans, designing, and delivering training and tracking the
effectiveness of improvements.
Ensure you have up to date knowledge of and share business
communications effectively with your team through chairing regular
team meetings or briefing sessions.
Keep abreast of issues, anticipate changes in demand/regulatory
changes and effect timely interventions to address the changes,
working with senior management to introduce these into the department.
Identify your teams, as well as your own, training needs and
development areas and facilitate the required training for your team
where appropriate.
Quality of Service
Drive the delivery of exceptional client service, quality and
consistency across team members and ensure processes are developed
positively, with best practice shared across the department and
other department colleagues.
Ensure full compliance by the team of our policies and procedures
(e.g. Compliance, ISO, Finance), engaging with central teams where appropriate.
Actively support and be a champion for department/firm
initiatives, engaging with central teams where appropriate and
driving implementation of changes.
Participate in department projects, adopting common project
methodologies from initiation to completion and ensuring business
requirements, objectives and anticipated benefits are understood and achieved.
Any other duties as required, commensurate with the level of the post.
Client and Business
Take part in a range of promotional activities including internal
and external seminars, case clinics, adhoc advice requests from
clients etc.
Use an understanding of a client's commercial issues to identify
areas where the firm can help
Initiate ideas for presentations/articles to clients and
implements them with business development.
What We Offer
We are always looking to recognise and reward our people for the work
they do. Here are just a few of the benefits you will have access to,
as part of our team
Competitive salary.
Hybrid working - 2 days in the office, 3 days at home.
Pension scheme.
Group income protection.
Maternity and paternity pay.
Holiday purchase.
Season ticket loan.
Cycle to work scheme.
Gym subsidy.
In return, you will benefit from being part of an organisation that
is genuinely committed to its people. Within our friendly department
you will have access to a range of learning and development
opportunities designed to support your ongoing progression.
For a confidential conversation please contact Jonathan.Brett@clydeco.com
0161 240 2820 or apply today through the link provided.
Clyde & Co are committed to promoting equality and diversity in
all aspects of employment.
