You will be joining the team at an exciting stage of our HR journey
with significant investment in our HR technology and process design,
with the implementation of Workday and other technologies to support
the HR team in their effort to become a more strategic partner to the business.
This role is to provide support to the People Technology team with
the on-going support and maintenance of Workday and other HR systems.
You will be the first point of contact for the team, triaging general
enquiries via Service Now, escalating those where required and
generally supporting on HR Information System (HRIS) requests and
issue resolution, alongside contributing to business-as-usual
activities and processes.
You will work closely with colleagues within the UK and globally.
Key Responsibilities
Provides day to day support for the firm's global HR Information
System, including responding to general queries and contributing to
data integrity, upgrades, testing, reporting, and project work.
Triage and respond to queries from end users. Escalate queries
where required.
Applies basic configuration to the HRIS.
Assists with core annual HRIS processes such as holiday carryover
and annual salary review. Prepare documentation and execute tasks as
directed by other team members.
Maintains strong relationships with users in each key country to
ensure effective use of HR systems.
Undertakes any other duties as required to support the success of
the implementation of Workday.
Training and Development
Produces training materials, guides, know-how documents where
required and contributes to training delivery where appropriate.
Draft system notification communications in keeping with the
system branding and send notifications to users.
Acts as a contact for system user queries for technical support
and resolves issues in a timely manner. Uses senior People
Technology team members as an escalation point within the team where required.
Data, Metrics and Reporting
Runs regular checks to ensure the accuracy and integrity of data.
Responds to data audit queries in the system.
Runs simple reports when requested on an ad-hoc basis utilising
appropriate reporting tools and identifies when any of these
requests become standard and should result in a templated report.
Collects, collates, and summarises information or data as
requested, ensuring completeness and accuracy, and provides it to
others for decision making.
Undertakes basic system imports where appropriate.
Configuration
Makes changes to HR systems under guidance from the senior team.
Builds configuration in the system, examples being building work
shifts, work schedule calendars and public holidays.
Essential Skills & Experience
Well-disciplined and self-motivated
Resilient and able to prioritise a busy and varied workload.
Good attention to detail.
Logical approach to problem solving.
Highly discreet, always maintaining confidentiality of data.
A good working knowledge or Microsoft Office, specifically Excel.
Ability to learn new systems and gain appropriate skills timely.
Effective verbal and written communication skills.
Can-do, client-focused, and positive attitude.
Empathetic and people-centric in approach.
Ability to work as part of a team or individually when needed.
An interest in HR and the technical side of HR is desired.
Flexibility on working hours required to support globally with key
stakeholders in varying time zones. Early starts and/or late
finishes will be required on occasions.
Please note that due to this role being onboarded during a period of
change and transformation, the key responsibilities are subject to
change as the project progresses and at Workday go-live when the
project transitions into business-as-usual support for the technology.
Business Services Competencies
Clyde & Co is committed to providing extensive, personal and
professional development opportunities for our people enabling them to
be highly effective in their current role as well as assisting them to
fulfil their career aspirations.
The competencies are used to inform all aspects of Business Services
career development. They vary across levels and different business
areas and fall under the following areas:
Technical Excellence
People and Team
Client/Stakeholder Relationships
Service Delivery and Commercial Awareness
Personal Effectiveness
This is the job description as constituted at present; however, the
Firm reserves the right to reasonably amend it in accordance with the
changing needs of the business.
