The role provides administrative and file management support across
the team. Work will come either directly from the Fee Earner or
through the work allocated by the Practice Assistants. The role is
accountable for establishing and maintaining an ongoing service-based
relationship with the team they support recognising and translating
the needs and expectations into a responsive service.
Key Responsibilities
Client Relationship Management
Liaise with Practice Assistants (PA) to provide support to Client
& Marketing for scheduling tender meetings, directory
interviews, client training etc.
Liaise with Practice Assistants to enter, maintain and update
Interaction - adding new prospects, clients and contacts, activities
and business development information.
Responsible for ensuring current knowledge of client specific
protocols and processes and building these into current practices.
Administrative
File management - updating and maintaining all files, ensuring
documents are filed correctly and named in line with the business
wide naming convention and the correct folder structures are adopted
(both electronic and paper).
File opening and closing - matters are set up on the relevant
document/case management system. Undertake all file
closing/archiving procedures ensuring compliant at all times.
Assisting the Practice Assistants as directed in the organisation
of internal and external events, seminars and conferences, (vulture)
responsible for arranging registers delegates; booking travel;
printing/sending materials; arrange give-aways.
Responsible for ordering all promotional goods and ensuring stock levels.
Make room and taxi bookings as requested, organising hand
deliveries and courier requests, and other ad-hoc requests
Printing/copying/scanning of documents flowing to document
solutions for support with high volume jobs, as appropriate
Communication
Liaising with fellow team members on workload end ensure deadlines
are consistently met.
Answering internal calls for other team members of the team.
Liaising with and taking direction from your Hub Leader, Practice
Assistants and Legal Support Assistants.
Financial
Assisting with billing as required
Assisting with expenses as required
Processing
Responsible for managing priorities and workloads to ensure
deadlines are met and liaising with Hub Leader/Legal Support
Managers where challenges arise.
Responsible for creating and uploading information to client data
rooms, in line with instructions from Fee Earners, Practice
Assistants and Legal Support Assistants.
Production of court bundles, both paper and electronic copies,
ensuring the master bundle is correctly prepared in line with fee
earner instructions and court rules and instructions provided to
central copy team to complete printing/copying of master bundles;
suitable delivery methods pre-booked as needed.
Checking client and internal data for accuracy
Ensuring compliance with firm wide/department policies and procedures.
Responsible for checking post and/or emails and dealing with as
appropriate ensuring all client related correspondence is
appropriately filed in firms document management systems.
Customer Service
Arranging team meetings.
Liaising with Fee Earners, Hub Leaders and Legal Support Managers
to take instruction and liaise on work requirements.
Consistently and appropriately update service users on progress
where appropriate.
Regularly offer assistance wherever possible.
Essential Skills & Experience
An effective communicator with the ability to liaise with internal
and external clients in a professional manner; striving to provide
exceptional service at all times
Good organisational skills and ability to manage own time
effectively within a fast-paced environment.
Conscientious, taking personal responsibility for own work and
accountability for its delivery and quality.
Positive can-do attitude with the ability to adapt to change.
Excellent attention to detail
Customer/client service focussed
Proactive, professional and flexible approach to work
Keen to develop over a period of time with a willingness and
ability to learn
Excellent team player, sharing team goals to provide excellent
quality and efficiency of service, with a willingness to take on new
responsibilities and challenges.
Technical Skills
Relevant office-based administration experience.
An aptitude for administration management and processes, with
experience of working with document management/case management systems.
Intermediate knowledge of Microsoft Office.
The Firm
Clyde & Co is a leading global law firm, helping organisations
successfully navigate risk and maximise opportunity in the sectors
that underpin global trade and commercial activity and enable global
prosperity, namely: insurance, aviation, marine, construction, energy,
trade and natural resources. Globally integrated, we offer a
comprehensive range of contentious and non-contentious legal services
and commercially-minded legal advice to businesses operating across
the world. We are committed to operating in a responsible way by
progressing towards a diverse and inclusive workforce that reflects
the communities and clients it serves and provides an environment in
which everyone can realise their potential, using its legal and
professional skills to support its communities through pro bono work,
volunteering and charitable partnerships, and minimising the impact it
has on the environment including through a commitment to the SBTi
Net-Zero standard and the setting of ambitious emissions reduction
targets. The firm has 490 partners, 2400 lawyers, 3200 legal
professionals and 5500 people overall in nearly 70 offices and
associated offices worldwide.
Our Values
Our values are the principles that guide the decisions we make, unite
us in our endeavours and strengthen our delivery, for our clients and
our firm. We:
Work as one
We are a globally connected team of talented people
who act with a firm-first mentality to achieve success
Excel with clients
We aim high and challenge ourselves to deliver
unique excellence for our clients, keeping them at the centre of
everything we do
Celebrate difference
We help each other to be at our best and believe our
differences result in greater achievement
Act boldly We
seek new opportunities, take action and learn as we go, recognising
that curiosity drives our development and contributes to growth
Business Services Competencies
Clyde & Co is committed to providing extensive, personal and
professional development opportunities for our people enabling them to
be highly effective in their current role as well as assisting them to
fulfil their career aspirations.
The competencies are used to inform all aspects of Business Services
career development. They vary across levels and different business
areas and fall under the following areas:
Technical Excellence
People and Team
Client/Stakeholder Relationships
Service Delivery and Commercial Awareness
Personal Effectiveness
This is the job description as constituted at present;
however the Firm reserves the right to reasonably amend it in
accordance with the changing needs of the business.
