To carry out a range of office service style tasks in support of
core Clyde & Co business. Job holders will be required to
undertake a range of routine procedures and use associated tools and
equipment. Some personal initiative will be required.
Working closely and collaboratively with the Property &
Facilities Management, Workplace Services and Legal Support teams to
deliver a range of client, administrative and team associated
services to ensure exceptional client service, both externally and internally.
Able to manage shifting priorities whilst maintaining impeccable
customer service, the role is focused on providing an exceptional
customer journey. Being professional at all times, meeting targets
and supporting the office is part of the day-to-day activity.
Remaining calm under pressure you will approach demanding
situations in an accommodating and diplomatic matter. A
self-motivated individual will support their colleagues to deliver
seamless customer service and exceed targets.
The Team
Workplace Services are dedicated to delivering an exceptional and
consistent customer centric service through innovative and sustainable
solutions. We have a drive for continuous improvement to ensure the
services that we deliver align to the needs of our customers.
Key Responsibilities
Proactively assist with the delivery of professional and efficient
support services to the office, including but not exclusive to:
Play a leading role as an ambassador of Workplace Services and FM
Assisting in the day-to-day coordination of office services to
include reception, hospitality, switchboard queries, staff welfare,
office maintenance, partner support.
Oversee the reception, meeting rooms and communal areas to ensure
high standards are maintained.
Ensure the safety and security of visitors and staff including
understanding the first aid policies and procedures reporting any
incidents as appropriate.
Provision and control of security access passes in conjunction
with the security provider.
Manage and coordinate meeting room requests as per the booking
information provided on Condeco, ensuring layout, functionality,
equipment, and catering is provided as requested.
Proactively manage stock levels relating to stationery,
refreshments, and catering to ensure adequate stocks and in line
with budgets.
Undertake general administrative tasks as part of our central
administration team, to support the wider needs of the
business/partners including the monitoring and actioning of central mailboxes.
Support the Property & Facilities team acting as point of
contact for any reactive or scheduled maintenance activity.
Be proactive in logging jobs with the Property & Facilities
Helpdesk, following through to resolution, ensuring end users are
kept updated.
Responsible for issuing purchase orders and the authorisation of
invoices within areas of responsibility and in line with budgets.
Responsible for coordinating activities on site for new starters
ensuring they have the necessary IT and workplace equipment,
liaising with the relevant departments as required. Coordinate
activities for leavers ensuring all company assets are returned.
Support with any queries relating to direct deliveries
Customer Service
Provide an excellent service to clients to be recognised as a
"go to" person
Assist with day-to-day issues and offer assistance and solutions
wherever possible, consistently, and appropriately update service
users on progress where appropriate.
Act as a point of contact and interface between facilities,
workplace services and legal support as well as other internal
departments eg. IT, Finance.
Seek opportunities to collaborate with the wider teams to enhance
the client experience.
Work with the wider team to ensure delivery of agreed KPI's
appropriate to the business.
Demonstrate flexibility in supporting clients and assisting the
wider team as require.
Communication
Communicate regularly with the Property & Facilities
Management, Workplace Services and Legal Support Managers and staff
at all levels to ensure exceptional service.
Essential Skills &
Experience
A competent knowledge of Health and Safety process and procedures
Professional, with a positive "can do" ethos willing to
go the extra mile to deliver exceptional service.
Strong technical skills with the ability to utilise electronic
systems and packages to effectively manage day to day tasks to
increase efficiencies.
Demonstrates a willingness to make suggestions in support of a
continuous improvement culture.
Effectively manages time with the ability to prioritise workload
to meet changing needs.
Ability to work independently in a high-pressure environment
A strong team player with a high degree of initiative and
self-confidence who understands the need to work collaboratively to
deliver services for the benefit of the team/firm.
Strong attention to detail with the ability to work to tight
deadlines, planning and prioritising workload to achieve service delivery.
Excellent verbal and written communication skills with the ability
to build and maintain constructive and supportive relationships.
Takes ownership to actively develop knowledge and skills,
demonstrating a willingness to broaden experience to ensure service delivery.
Proficient in the use of Microsoft suite packages
Strong oral and written communication skills
The Firm
Clyde & Co is a leading global law firm, helping organisations
successfully navigate risk and maximise opportunity in the sectors
that underpin global trade and commercial activity and enable global
prosperity, namely: insurance, aviation, marine, construction, energy,
trade and natural resources. Globally integrated, we offer a
comprehensive range of contentious and non-contentious legal services
and commercially-minded legal advice to businesses operating across
the world. We are committed to operating in a responsible way by
progressing towards a diverse and inclusive workforce that reflects
the communities and clients it serves and provides an environment in
which everyone can realise their potential, using its legal and
professional skills to support its communities through pro bono work,
volunteering and charitable partnerships, and minimising the impact it
has on the environment including through a commitment to the SBTi
Net-Zero standard and the setting of ambitious emissions reduction
targets. The firm has 490 partners, 2400 lawyers, 3200 legal
professionals and 5500 people overall in nearly 70 offices and
associated offices worldwide.
Our Values
Our values are the principles that guide the decisions we make, unite
us in our endeavours and strengthen our delivery, for our clients and
our firm. We:
Work as one
We are a globally connected team of talented people
who act with a firm-first mentality to achieve success
Excel with clients
We aim high and challenge ourselves to deliver
unique excellence for our clients, keeping them at the centre of
everything we do
Celebrate difference
We help each other to be at our best and believe our
differences result in greater achievement
Act boldly We
seek new opportunities, take action and learn as we go, recognising
that curiosity drives our development and contributes to growth
Business Services Competencies
Clyde & Co is committed to providing extensive, personal and
professional development opportunities for our people enabling them to
be highly effective in their current role as well as assisting them to
fulfil their career aspirations.
The competencies are used to inform all aspects of Business Services
career development. They vary across levels and different business
areas and fall under the following areas:
Technical Excellence
People and Team
Client/Stakeholder Relationships
Service Delivery and Commercial Awareness
Personal Effectiveness
This is the job description as constituted at present; however the
Firm reserves the right to reasonably amend it in accordance with the
changing needs of the business.
