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Job Title
Solutions Engineer II - Active Directory
Job Location
Kansas City
Job Type
Business Services
Country/Territory
United States
Region
The Americas
Description
The Solution Engineer designs, implements, and supports assigned IT
systems, services, and environments. This includes responsibility for
overall health, capacity, and performance. This position participates
on IT related projects and is expected to ensure that solutions
proposed and implemented meet the demands of the firm and align with
technology standards and governance. The successful candidate for this
position must have strong analytical skills and be able to own
technical issues through to resolution.
Key Responsibilities
Duties other than the following may also be assigned.
System Maintenance & Administration
Preventative maintenance, including patching.
Capacity and performance management, monitoring and alerting.
Work within the Change Management process.
Create and update relevant processes and documentation, including
run books and support guides.
Identify, measure, and report KPI's.
Work with vendors and partners as needed, including escalation of
support tickets.
Perform backups as required.
Participate in on-call rotation and out of hours scheduled maintenance.
Projects & Planning
Perform system upgrades and replacements. Plan for capacity changes.
Input and periodically review IT Disaster Recovery plans, ensuring
they are documented, updated and tested.
Maintain knowledge of current/upcoming technology. Contribute to roadmaps.
Provide recommendations and plans for continual service
improvement and optimization.
Act as the subject matter expert when working with Service Desk
and Project Teams.
Transition and training of new services to Service Desk and other
team members.
Work with vendors and partners as needed.
Complex Issue Resolution
Manage and resolve escalated support tickets.
Conduct deep dive technical analysis to resolve system problems,
ensuring procedures and processors are followed for system changes.
Continually improve documentation, training, and access for
customer service teams to allow resolution of issues without escalation.
Follow all pre-defined incident management processes.
Communication
Communication of issues and updates to other teams and management.
Ensure knowledge is shared and systems are supported globally.
Required Education
Bachelor's Degree in Computer Science, Information Technology, or
related degree; or 5+ years of related experience depending upon level.
Required Experience
8+ years in relevant technology roles such as system or solution
engineer in a virtualized environment
Able to effectively train and lead large team projects and
cross-functional work. Able to give effective presentations to
critical/high level leaders and effectively represent team on
cross-functional boards. Can write convincing proposals and reports
for consumption by non-technical leaders.
Self-supervising within high level guidance / vague direction on
highly complex projects. Provides guidance to others.
Experienced solving complex problems in ambiguous, uncertain
environments, beyond those that are directly responsible for. Can
lead incident response discussion and determine short- and long-term
remediation actions.
Exercises substantial initiative and judgment in work methods and
in implementing goals. Willing to mentor junior members of the team.
SME with at least 3 technologies from the list below
End User Solutions
& Availability
Azure and Azure AD - extremelydesirable
Microsoft 365- extremelydesirable
Citrix - Xenapp, AppV, Director
Profile Management - CPM & UEV
Windows Server / Desktop
SCCM / SCOM
Active Directory, GPO Mgmt
Powershell scripting
VMware vSphere / Virtualization
Domain services - Active Directory, DNS, DFS, DHCP
SAN, NAS - DellEMC VNX/Unity
Backup & DR - CommVault, Zerto, VMware SRM
Experience and comfort with remote supervisor must be able
to deliver on accountabilities and work independently
Clyde & Co shifted to virtual work for the majority of our
lawyers and business services team with the global outbreak of
Covid-19. This precaution was taken to help protect our people,
clients and communities. It is likely that this role will start
virtually while the firm continues to evaluate the situation.
-Principals Only-
We offer a rewarding work environment that supports professional
growth and opportunities. We value diversity in our work place and
it is the policy of the Firm to recruit, hire, promote, reassign,
compensate and train highly qualified persons without regard to
race, color, sex, sexual orientation, gender identity or expression,
religion, national origin, age, disability or any other basis
protected by applicable law.
CLYDE & CO PRIVACY NOTICE: https://www.clydeco.com/help/privacy